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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Donna Vs Barclays *** WON ***


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Dickeggsy, Trucker, Many thanks for your support, looks like we have court dates which are 2/3 days apart, so looking forward to our outcomes!

 

John, I wish you all the best with yours, and your right at times I have been very worried! But this website has give me the guts to stick with it.

 

I am starting today to help my parents do the same they have an account with first direct and the bank charges are even worse, in one month my parents were charged £190! So I am starting their claim toaday! As mine is hopefully almost over!

 

This website is fantastic and without the support on here I would have given up a long time ago!

 

xxx

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Surprise Surprise, My mum has just called me Barclays have telephoned my old landline number and left a message with my mum, wanting me to call back urgently! Thats because Judgement is entered today at 4pm when they dont deliver there defence!

 

How exciting!

Any ideas on what will happen on the phone? And what am I hoping for when settling out of court? My original claim was for £1390, but after court costs and interest its now works out at £1910.32

 

Please help before I call them back during my lunch!

xx

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Donna, I am not as far on as you so can only speculate. But after reading other threads you will probably be offered the full amount and ask that you withdraw the court action. Tell them that the hearing goes ahaed unless you have the cleared funds into your account. Do you still have a Barclays Account? They may well sand you a settlement letter with various clauses, confidentualiaty etc either via fax or email. Cross out and initial anything you don't agree will and fax it back> You should then recieve your money. However, dont let them try to bully you, you hold all the aces at the moment. Good Luck!!

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Thanks Trucker.

 

I have just phoned them and spoke to Laura! She offered me my original claim of £1762.20 from MCOL last year, but I refused and said its not the amount due now and not including the last lot of court costs. She said there is a discrepancy on the original schedule of charges and so I asked her to call me back explaining this. I am not budging on this one! I am including interest up to today!

xx

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I got a phone call from the legal advisor from Barclays yesterday, disputing my claim and only offering me £1772, I told her to check my schedule of charges and get back to me, but my figure was around the £1905 mark now, including interest and court charges! She called back at 3pm, and said that was fine, and emailed me a settlement letter, I signed it scanned it in this morning (stated I will inform the court when the money is deposited into my account) and emailed back, the money was in my account 1 hour later!!!

 

WHAT A RESULT!!

 

EVERYONE ON HERE HAS BEEN FANTASTIC, I COULD NOT HAVE DONE IT WITHOUT YOU!

MUCH LOVE XXX

 

Can Bank fodder change my Title to ***WON SETTLEMENT*** or SOMETHING

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Excellent!!

 

Please complete the bank survey……….and maybe a donation.

 

See here for advice after settlement:

http://www.consumeractiongroup.co.uk/forum/general/7261-when-you-get-your.html

 

Please PM a Mod with details of your settlement for the Litigation Concluded forum

 

Congratulations. Enjoy the dosh!!!

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Well done...great result

 

Uk

WARNING TO ALL

Please be aware of acting on advice given by PM .Anyone can make mistakes and if advice is given on the main forum people can see it to correct it ,if given privately then no one can see it to correct it. Please also be aware of giving your personal details to strangers

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Congrats Donna,

 

Can any of you help me. I need to send my allocation quest off today but I am unsure what to put in 'G - Other Information'. Could you please advise?

 

My post is under 'Reid vs Barclays' I have posted all my information there.

 

Also, how do you add to your damn signature! Thought I had worked it out but noe can't find it!

 

Help much appreciated.

 

Riccles

I am owed a total of £460 charges and £54.12 in interest

 

Initial Bank Charges Letter & Charges sheet sent - 06/10/06

Letter from Barclays explaining investigation to take place - 11/10/06

Letter Before Action sent to Barclays & Charges sheet - 31/10/06

Letter from Barclays offering partial settlement - 02/11/06

Letter to Barclays rejecting partial settlement sent - 05/01/06

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Congrats Donna,

 

 

Also, how do you add to your damn signature! Thought I had worked it out but noe can't find it!

 

Help much appreciated.

 

Riccles

 

Riccles, look towards to top of the page (right hand side. When you are logged in you will see welcome riccles and a link to private messages. Click the link, in the new page, left hand side is an option to edit signature

 

Trucker

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Good inspiring read, well done

23/02/07 Request for payment sent (hand delivered to my local branch)

08/03/07 Standard Letter from Barlclays saying they are looking in to my complaint received

13/03/07 Letter before action sent (hand delivered to my local branch)

27/03/07 Partial offer of £1255 received

29/03/07 MCOL submitted

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