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Littlewoods-item returned/credit note issued then expired.


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I'm not sure whether this is the right place for this, so apologies if I'm posting in the wrong place.

 

I'm pulling my hair out with this problem. Basically, my Son's friend is the account holder for a Littlewoods catalogue. My Son ordered some items from him and had them delivered here for convenience. At the same time I'd ordered a raincover from Mothercare, both of which arrived together. The items for my Son needed returning as they were the wrong size, so collection was requested, but when the driver came to collect the items my youngest son handed over my Mothercare raincover by mistake.

 

I have the item tracking number and telephoned Littlewoods to request my item be returned, but they advised they also needed the Account Holder's account number. So, I obtained this and phoned back, but now they're saying they can't investigate due to Data Protection.

 

I've pointed out that I'm not requesting data, I'm simply asking them to return my property and supplied the account number to help them locate it quicker, but they refuse to do anything unless the account holder contacts them directly.

 

However, because the account holder is not exactly a friend, and it'll cost him money on his mobile phone to chase this up, he is saying that this is a matter between me and the catalogue company, So I'm running around in circles, The fact is Littlewoods have an item belonging to me and I want it back.

 

Any advice on how I resolve this would be greatly appreciated, especially as the raincover cost me £30 and also needs to be sent back

 

Hi i was wondering did you get any where with this problem littlewoods as this has happend to me too. Only the item that was sent back was a laptop and they refuse to send it back but gave us the credit or it on the account. But now a year down the line we did not spend it and they have taken it back sayin the item was not ordered on the account and there for was taken off. I emailed back and exlpained again but no reply. What do i do as we have now lost the laptop and the credit I NEED HELP I HAVE A YOUNG FAMILY AND CAN'T AFORD TO LOOSE THIS ITEM OF MONEY? aNT HELP WOULD BE MOST APPRECIATED THANK YOU

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Welcome to the site.

Thread created for your own issues.

So can you confirm that the laptop was charged on the account ?

You say that you sent it back and was given a credit ?

How did this appear on the statement ?

Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.

 

 

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Hi Martin yes the laptop we ordered last week was charged to the account as i said they took the credit back off us saying they could not find the item ordered on the account for there for was taken off. When the item was credited back to the account the statement simply said samsung laptop goods returned credit 699.99. I still have the statment.

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Ok understand.

Then you need to be putting something in writing to them,dealing by phone or email is no good.

Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.

 

 

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I dont hold an account with Littlewoods. Their account holder used my addess as an alternative address without my consent, collected the item then arranged for it to be returned. Littlewoods came to collect the item from my address (they should have gone to the account holder's address as the item was there) and took something belonging to me (mothercare item).

 

After 3 telephone calls and 5 emails, the last one giving them 7 days notice of legal action, they've agreed to trace my property and return it me within 14 days. I can only hope they'll do this otherwise it's off the small claims court for me to recover the cost of the item they've effectively stolen from me.

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Ok understood.

They would likely maintain that they were not aware that your address had been used without permission,but since they have now been informed of it,then they should respond.

You need to show that you have given them adequate notice before issuing any claim.

A14 day letter before action would be suitable.

Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.

 

 

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Hi i received an emai to saying sorry for any inconvenice caused to you. Then went on to say please send us the proof of purchase when and where the laptop was purchase and we will be happt to snd a full refund to the campany and it is up to htme if they decide to give you a full refund for the laptop or not.

We look forward to your reply.

I relied i do not know what you are talking about what campany the latop was and still is MINE and i want my property back or a full refund.

 

I dont understand what they ment why would they be talking about other companies there is no one else invloved the laptop is my property bought from a local shop before it closed down. I just want what's mine why won't they simply send me back the laptop instead of going through all this? Thank you

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