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Ive an AEG ELECTROLUX Dishwasher, bought in late January 2010. It stopped working in early January 2011 (in warranty), engineer fixed it (no charge), It developed a 2nd fault in mid January 2011 (in warranty), engineer fixed it (no charge again).

It has developed a 3rd fault, all different, now out of warranty and Electrolux are refusing to replace it. A 14 month old dishwasher with a history of faults and they wont replace it. To make matters worse, Ive extended warranty but its for another named dishwasher, having bought the warranty only 5 weeks ago in good faith that it was for the present dishwasher.


Somebody please help, these companies cannot do this

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They can do this.


If it's uneconomic, otherwise impractical or impossible to repair or replace faulty goods, the supplier may not be forced to do so, but the consumer is then entitled to rescind the contract, to get a refund.


This covered by by Part 5a of the Sale of Goods Act


If you check the warranty, there is usually a clause to effect that your statutory rights are not affected.

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Therefore I should insist on a full refund from Electrolux? The product showed faults whilst in warranty, and has continued to do so.

Does the fact that the warranty expired affect these proceedings?


I have contacted Electrolux, and they have been ULTRA - unhelpful, bordering on ignorant, "you've had a good 11 months use from the dishwasher" quoted by a supervisor. Its like a Mexican stand-off - " I would like the dishwasher replaced" - "We will not replace the dishwasher", and so on.


Thanks for all your help, whoever posted the reply

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Section 14 of the Sale of Goods Act applies to the sale of any sort of goods and implies the right to claim against a seller of goods that were not so good.


A warranty would not affect the right, not at all except that the goods were clearly described as not intended to suit a purpose, or not of the quality that is reasonably to be expected, otherwise.


Look around for further advice (already supplied many times over) with regard to a letter before action.

Edited by perplexity
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