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Distance Selling Rules - Do they apply to a Mandatory Topup sold with a handset?


Guest Thudd
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Guest Thudd

Bought a phone (Orange San Francisco) online a few days back from Onestopphoneshop.co.uk.

 

As well as the phone, it was mandatory I bought a £10 Orange topup.

 

Realised that using Orange would be too expensive compared to my existing provider.

 

Phone now unlocked, rooted and fully operational on Asda PAYG.

 

The mandatory topup (and Orange SIM) have never been touched/used.

 

Its worth pointing out the topup and phone were shown as two distinct items on the invoice.

 

I would like to reject the topup for a refund, under distance selling rules, as it is definitely not suitable for me. Since the topup exists only as data in Orange's servers, it could easily be removed from Orange's database.

 

Question: Am I within my rights to do this and can I insist with the backing of the Distance Selling regs?

 

If you know of any cases, please can you point me at them?

 

Thanks everyone.

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no, I don't expect so. I think you have to return the whole package including the telephone.

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