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Sare Heid

RBS ( Bank of Scotland)

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Hope someone can help me with this one.

 

Business bank account with RBS however shortage of work over last few months meant no money paid in, o/d maxed out.

 

Kept getting computer generated letters asking for proposals for payment but when I respond with specifics I get no response other than more computer generated letters asking for proposals.

 

Local Business Manager washed her hands of account as soon as I could see I might need their help, passed me on to their Business Collections dept, a faceless bunch who can do nothing more than read of a screen script! Despite many written requests they wouldn't even stop charges or interest on o/d and thats what has taken the o/d beyond original limit and now I'm incurring even higher charges for 'unauthorised borrowing' !

 

Recently managed to secure some contract work and wrote to them to advise anticipated value, payment pattern etc and asked that they temporarily increase o/d to cover initial start up costs and that the o/d be reduced over a period of months back to original limit. They couldn't be bothered to respond.

 

First payment went into the account recently and they kept the lot, didn't even leave me anything to pay wages, expenses, suppliers, VAT, paye/ni........not a penny. Called their business collections dept, "sorry, we haven't received any letters or faxes, nothing we can do without these, anyway its down to you as you owe the bank the money".

 

This has really got me p****d off, isnt their some kind of regs or banking code that prevents them from behaving like this? This organisation, and many others no doubt, seem to think they are above the law.

 

Im having to rely on goodwill and support of family, etc to get me through at the moment, I feel I'm working for absolutely nothing at the minute.

 

Sorry if I've ranted on but my blood is still boiling, I'm probably not the first that this has happened to and I'd appreciate any helpful advice / support / comments from others.

 

How easy would it be to open another business bank account with another bank?.

 

Cheers

 

SH

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Good Morning to the 16 guests, if you happen to work for the RBS, get your act sorted!

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time to open another bank a/c!!

 

have a read of sequencies excellent blog in my sig.

 

you might also find it useful to fire off the notice of appropriation letter or alike too.

 

dx


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dx100uk,

 

Wow, thanks for such a quick response!

 

I'm concerned that the letter of appropriation will fall into the same big black hole (bin?) as all my other letters, how long should I give them to respond, I wouldn't want another payment into the account to be consumed by them.

 

If my experience with RBS is anything to go by, it could take weeks to get another business account up & running.

 

Cheers,

 

SH

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You will obv need to be looking outside the RBS group so Natwest is out of the question.

Lloyds do a foundation business account for new business but its not really advertised.

Maybe worth checking that one out.

Theres also lots of Web business accounts now which have good flexibility.


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Well, not unsurprisingly, no reply from RBS to letter of appropriation. I called local RBS Business Relationship Manager who confirmed she had received her copy and tried to get someone in their Business Collections Team for me to speak with.

 

After a number of unsuccessful calls on my behalf (allegedly), her only advice was that I should phone their 'team' to discuss my proosals to settle account and whether they might allow me to withdraw some of the funds that they had mis-appropriated.

 

She also suggested that I should arrange alternative banking facilities and when pushed on the matter, reluctantly confirmed that RBS were no longer going to provide me with a business banking facility.

 

I've stopped any further payments from being made while I sort out another bank account. The RBS have certainly not been 'fair' or 'sympathetic' in their dealings with me and have caused so much stress, anxiety and hardship for me and my family, they've worsened our financial situation without us spending a penny!

 

Any advice on what my next steps sould be would be really appreciated.

 

Cheers,

 

Sare Heid

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Bumping, would really appreciate some help with this one guys!

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