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Having decided on a 3 week family holiday to Egypt this February and booked it through Travel Counsellors we were disappointed to find the 1 week cruise up the Nile and the 3 days in Cairo cancelled because of the unrest. However in an effort to salvage the last 2 weeks which were to be spent relaxing in Hurghada on the Red Sea where there were no problems, and as our return flight from Hurghada to the UK was booked with Jet 2, we decided in consultation with Travel Counsellors to fly out direct to Hurghada with Jet2 and enjoy the remaining 2 weeks of our holiday.

Two days after booking this flight Jet2 cancelled our return incoming flight to the UK and all remaining flights from that date, without any explanation. This meant in effect that we had no means of return from Egypt and we had to cancel our holiday,

Despite the fact that they had ruined our holiday by cancelling our return flight they also refused to refund us the cost of our outgoing flight, some £800.00. Travel Counsellors have been most helpful throughout these problems in Egypt and have fought and succeeded in getting us refunds on all the costs incurred with the exception of Jet2 who despite Travel Counsellors fighting our cause at Director level and even offering to take a credit note, refuse to budge on their decision.

I personally emailed Jet2 twice but have received no response or even acknowledgment of my email, I also emailed Dart Group their parent company twice explaining our problem but again totally ignored. How can this offhand approach to customers be acceptable?

Incidentally those people who suggest that any losses should be covered by holiday insurance are incorrect because insurance companies will not pay out where cancellations are caused by political unrest.

There must be many people out there who have experienced similar problems with Jet2 and the apparent contempt with which they treat their customers, if so I would be very pleased to hear from you. Perhaps if enough people got together we could make our voices heard.

The conclusion to this story is that we were able to arrange a last minute holiday in Lanzarote flying with - guess who – and both outgoing and incoming flights were delayed.

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