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    • Can you explain a little bit more about the delivery please. Somebody sent them to you – was it a retailer who sold them to you? If you have to claim against Hermes then if you declared only a £300 value then this is probably what you will have to settle for. You pay £95 shipping costs – that is extraordinarily high for Hermes. Can you explain why it was so expensive.   Have you made a formal claim to Hermes? And have they responded?
    • I'm sorry there are a few typos in my post - a hangover from injuries I had at the time being discussed. I did try to tidy it up straight away but wasn't allowed to repost after editing it.
    • You posted in a solid block of text and it's rather difficult to read. Please will you make sure that your posts future are properly spaced and punctuated and that way people will find it easier to give you the help and support you need.
    • I arranged the delivery of a set of drum kit wood shells with hermes, I booked directly online. They have told me the item is lost 70x50x55 cm box???   They asked me to fill in a claim form which I have done i declared a value of £300 for the parts sent and paid for extra cover. I had recently purchased the whole drum kit for £650 and shipping costs of £95.00 to get them to me.    After investigating the cost of replacing the shells, not a direct equivalent but similar, it will cost around £450.00 with delivery.   I want to get compensation over the £300, is that possible, i have informed them of the total loss with delivery costs, prior to shipping with Hermes as £745.   I am more than happy to go to the small claims court for the difference but would it be dismissed,   Should I go for the full cost of the loss or the cost of replacement shells only I have all the receipts for the drums and shipping costs prior to hermes losing my items.   I still have the remaining parts that a pretty much worthless now, unless i get a new set of drum shells.   Its probably going to to take ages, I've written to CEO of Hermes about my complaint as well just to cover all bases. Next stop will be the small claims court as i read they pull delay tactics and low offers.   They really didnt care and also didn't seem surprised when i spoke to a service agent.
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alanfromderby Capital One update - Settled in full!


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Just had my call from Capital One asking when I will be paying, as I am about £60 over limit. As they have charged me £180 in charges over the past 6 months decided to suggest that they just refunded that, then problem solved!! ;)

 

As you can guess the chap was not too impressed and quoted terms and conditions etc.

 

Asked to speak to a manager, but guess what, they were all unavailable.

 

Letter ready and due in post tomorrow asking for £180 back - that should cover my April payment quite nicely. LOL

Alan, Derby, UK.

 

 

 

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Sorry, but I cannot deal with your case by PM - please ask questions in your own thread. If you do not get a reply within 48 hours send a PM, with a link to the relevant thread, to any Site Team Member.

 

DO NOT SEND QUESTIONS ABOUT YOUR CLAIM TO ADMIN, or our WEBMASTER - YOU WILL NOT RECEIVE A REPLY.

 

Advice given is purely my opinion, and is not based on any legal training.

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  • 2 weeks later...

£60 refunded to my card today - just £120 to go. Next letter due to go in about a week - or when I receive their letter saying that they are only paying £60, terms and conditions etc etc.

Alan, Derby, UK.

 

 

 

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Sorry, but I cannot deal with your case by PM - please ask questions in your own thread. If you do not get a reply within 48 hours send a PM, with a link to the relevant thread, to any Site Team Member.

 

DO NOT SEND QUESTIONS ABOUT YOUR CLAIM TO ADMIN, or our WEBMASTER - YOU WILL NOT RECEIVE A REPLY.

 

Advice given is purely my opinion, and is not based on any legal training.

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Okay, LBA was received by them on Tuesday 11th, on Thursday 13th they have added a further £40! :(

 

So, this will be winging it's way to them tomorrow:

 

Robert Udy

Executive Office Manager

Capital One

PO Box 5281

Nottingham

NG2 3HX

 

15th April 2006

URGENT LEGAL MATTER

 

Dear Mr Udy

 

Account Number: xxxx xxxx xxxx xxxx

 

Further to my letter of 10th April.

I am disappointed to note that you have chosen to levy further unlawful charges to my account in the sum of £40. This is in addition to the £120, which has been previously notified to you, and still remains outstanding. The amount that I require to be refunded is therefore now £160.

As already stated, I now understand that the regime of 'fees' which you have been applying to my account, in relation to over-limit, and late payment charges, is unlawful at Common Law, Statute and recent Consumer regulations. I would again draw your attention to the terms of the contract which you agreed to at the time that we opened our account. It is an implied term of that contract that you would conduct yourselves lawfully and in a manner which complies with UK law.

 

I am frankly shocked that you have operated my account in this way as I had always reposed confidence in your integrity and expertise as my fiduciary.

 

As previously stated, I require repayment of £160 to my account. Under the terms in my LETTER BEFORE ACTION, which you received on 11th April, you have until close of business on 25th April to complete that action. If you do not comply, then I shall begin a claim against you for the full amount plus interest plus my costs and without further notice.

Furthermore, I shall submit a Consumer Credit Act 1974 complaint to the OFT upon the basis that you have failed to comply with the OFT's direction of 5 April 2006 and are therefore not a 'fit and proper person' to hold a consumer credit licence under the 1974 Act. If you do not understand what this means then seek advice from your legal department.

Yours sincerely,

Let's see what happens now.

Alan, Derby, UK.

 

 

 

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Sorry, but I cannot deal with your case by PM - please ask questions in your own thread. If you do not get a reply within 48 hours send a PM, with a link to the relevant thread, to any Site Team Member.

 

DO NOT SEND QUESTIONS ABOUT YOUR CLAIM TO ADMIN, or our WEBMASTER - YOU WILL NOT RECEIVE A REPLY.

 

Advice given is purely my opinion, and is not based on any legal training.

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Like the last paragraph.. very amusing..

 

Out of all of them Alan, I absolutely despise Capital One.. they have no common sense or logic (let alone compassion or sense of morality) - exemplified by the addition of another £40 to your account under such circumstances - they really are beyond comprehension..

 

Anyway, look forward to the response.. I'm still waiting for my statements and I can't wait to get my teeth into their backsides..

"BA Group. The World's favourite CA Group"

 

HSBC 2 claims amalgamated. £1195. settled in full prior to filing claim.

BARCLAYS settled in full 2 days prior to submission of defence by Barclays

CAP ONE settled in full on day 14 of LBA (£210)

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  • 2 weeks later...

Received letter from Robert Udy this morning offering full and final settlement of the £120 originally claimed - however, he has obviously not seen my follow-up letter regarding the extra £40 they charged me on 13th April.

 

So, agreed to suspend court action for 14 days, on the condition that they credit the £120, plus the other £40. It was a very close call as I had the claim all ready to fire off - then the postman arrived!

 

Anyway, almost there!

Alan, Derby, UK.

 

 

 

PLEASE HELP US TO KEEP THIS SITE RUNNING

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________________________________

 

Sorry, but I cannot deal with your case by PM - please ask questions in your own thread. If you do not get a reply within 48 hours send a PM, with a link to the relevant thread, to any Site Team Member.

 

DO NOT SEND QUESTIONS ABOUT YOUR CLAIM TO ADMIN, or our WEBMASTER - YOU WILL NOT RECEIVE A REPLY.

 

Advice given is purely my opinion, and is not based on any legal training.

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Hmmmm, well he refused point blank with me. Maybe they will indeed be saved by the bell as I have just spent a good couple of hours trying to squeeze in my particulars of claim on moneyclaim.

 

I really do not see how they will give in to some and dig their heels in with others - esp since we're both being dealt with by Mr Udy. Does he have two piles (yes we will refund all and no we won't) that he alternates the letters into?

 

and for similar amounts...it doesn't make sense.

 

C x

HSBC - full refund = £647

Capital One - full refund of £220 + court costs + interest

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Hmmmm, well he refused point blank with me. Maybe they will indeed be saved by the bell as I have just spent a good couple of hours trying to squeeze in my particulars of claim on moneyclaim.

 

I really do not see how they will give in to some and dig their heels in with others - esp since we're both being dealt with by Mr Udy. Does he have two piles (yes we will refund all and no we won't) that he alternates the letters into?

 

and for similar amounts...it doesn't make sense.

 

C x

 

Maybe it depends on how much your claim is?

 

how much are you claiming for glitterari?

Natasha

 

Abbey-received DPA letter on 13/03, received some breakdown till 2004 waiting for the more recent ones(where most charges occurred)

sent reminder email on 17/4/06

called abbey on 19/04/06 to remind them:rolleyes:

sent another email on 26/04/06:mad:

Approx charges £2500

received £500 refund in dec 06

sent LBA

Capital one- sent DPA letter 17/03

Sent prim letter for charges of £260 14/04

Received a refund £109 awaiting further refund of £151

Settled IN FULL

Barclay card- Sent DPA letter 17/03 sent reminder 14/04

received info claiming £120

settled in FULL

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im surprised at that result alan - pleased..

 

cos i had been gettin the distinct impression that Capital One were actually so far off their heads, on planet zanussi with the fridges, that they really believed they were right.. and were actually going to contest the claims..

 

i got the standard Mr Udy reply to what was actually a complaint letter and not the prelim.. they've done a goodwill of £40 and then slandered the OFT in the rest of the letter (see my post Capital Offence)..

 

so 'im gonna pop my LBA in the post early on the basis of MR Udy's letter.. reduce my claim by £40.. and give em 14 days..

 

nice result for you thus far!

"BA Group. The World's favourite CA Group"

 

HSBC 2 claims amalgamated. £1195. settled in full prior to filing claim.

BARCLAYS settled in full 2 days prior to submission of defence by Barclays

CAP ONE settled in full on day 14 of LBA (£210)

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Just checked my on-line account and see that they have credited the £160 - that means they have refunded the full £220. Interesting footnote - the transaction was dated yesterday - Sunday!!

 

One down...six to go!

Alan, Derby, UK.

 

 

 

PLEASE HELP US TO KEEP THIS SITE RUNNING

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________________________________

 

Sorry, but I cannot deal with your case by PM - please ask questions in your own thread. If you do not get a reply within 48 hours send a PM, with a link to the relevant thread, to any Site Team Member.

 

DO NOT SEND QUESTIONS ABOUT YOUR CLAIM TO ADMIN, or our WEBMASTER - YOU WILL NOT RECEIVE A REPLY.

 

Advice given is purely my opinion, and is not based on any legal training.

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Just been to the supermarket, and going to have a nice big bowl of Strawbury's and Ice Cream on Cap 1 this evening! :grin:

Alan, Derby, UK.

 

 

 

PLEASE HELP US TO KEEP THIS SITE RUNNING

EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

 

 

 

 

________________________________

 

Sorry, but I cannot deal with your case by PM - please ask questions in your own thread. If you do not get a reply within 48 hours send a PM, with a link to the relevant thread, to any Site Team Member.

 

DO NOT SEND QUESTIONS ABOUT YOUR CLAIM TO ADMIN, or our WEBMASTER - YOU WILL NOT RECEIVE A REPLY.

 

Advice given is purely my opinion, and is not based on any legal training.

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Hi,

Congratulations!! How far did you have to go?

 

Also, what did you put in your particulars bit? I'm having a hard time condensing things!!! I'm filling in my court thing tomorrow.

 

Thanks

Claim against Capital 1 £713........SETTLED.....Thanks Capital 1!!

 

On my list:

Barclaycard

Littlewoods

Dorothy Perkins/GE Money

Natwest

HSBC account and mastercard

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They settled after the Letter Before Action - although their letter did not arrive until the very last day before I was due to start action.

 

There is a suggested text for moneyclaim in the library.

Alan, Derby, UK.

 

 

 

PLEASE HELP US TO KEEP THIS SITE RUNNING

EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

 

 

 

 

________________________________

 

Sorry, but I cannot deal with your case by PM - please ask questions in your own thread. If you do not get a reply within 48 hours send a PM, with a link to the relevant thread, to any Site Team Member.

 

DO NOT SEND QUESTIONS ABOUT YOUR CLAIM TO ADMIN, or our WEBMASTER - YOU WILL NOT RECEIVE A REPLY.

 

Advice given is purely my opinion, and is not based on any legal training.

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Nice one Alan, enjoy the ice cream..

 

sent my LBA to them last week.. so hope I will be indulging in some Hagen Dasz in the very near future

 

good job

"BA Group. The World's favourite CA Group"

 

HSBC 2 claims amalgamated. £1195. settled in full prior to filing claim.

BARCLAYS settled in full 2 days prior to submission of defence by Barclays

CAP ONE settled in full on day 14 of LBA (£210)

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  • 12 years later...

This topic was closed on 03/07/19.

If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support there.

If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened.

- Consumer Action Group

Alan, Derby, UK.

 

 

 

PLEASE HELP US TO KEEP THIS SITE RUNNING

EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

 

 

 

 

________________________________

 

Sorry, but I cannot deal with your case by PM - please ask questions in your own thread. If you do not get a reply within 48 hours send a PM, with a link to the relevant thread, to any Site Team Member.

 

DO NOT SEND QUESTIONS ABOUT YOUR CLAIM TO ADMIN, or our WEBMASTER - YOU WILL NOT RECEIVE A REPLY.

 

Advice given is purely my opinion, and is not based on any legal training.

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Please note that this topic has not had any new posts for the last 5328 days.

If you are trying to post a different story then you should start your own new thread. Posting on this thread is likely to mean that you won't get the help and advice that you need.

If you are trying to post information which is relevant to the story in this thread then please flag it up to the site team and they will allow you to post.

Thank you

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