BT fair usage abuse

[newton]

Tied into a business broadband contract and three months later got throttled by fair usgae policy as had gone over the limit - apprently hit 300gb in Jan and 250gb every other month

 

My gripe is their sales staff are so keen to make a sale they failed to advize on the best option and sold a product that was not fit for purpose- ie should not have been sold the crappy option2 in the first place as given our circumstances it was guaranteed to fail. I realise that business contrcats are sometimes not afforded the same level of protection as domestic consumers.

 

Anybody got any standard defence that would stand up in court or make them back down from their now pretty well rehearsed "we will charge you for the remainder of the contract"

 

Thank you in advance

Edited February 26, 2011 by newton

[Conniff]

You could give them some bull about how you chose them as being the biggest you assumed they were also the most professional and would advise you of the best package to suit your companies needs but instead you have been ill advised to the point of being mis-sold an unsuitable package.

 

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