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    • BTW, the reply I got to an SAR shows they got my keeper details from DVLA via ZatDVLA and apparently their footage shows the vehicle being stationary for 38 seconds.   Time for sleep.   Thanks again.
    • Morning all,   the pdf in my previous post is an error. Could soemeone delete it please as I don't seem to be able to myself. Thank you.   Correct files are below. Had to be 2 as file size limit would be exceeded.   What a night, got myself in a right muddle switching between file formats to ensure security. To cap it all it's my birthday today.   Thank you in anticipation final multi.pdf Second two page file elms 1 and 2.pdf
    • This is a draft of my WS   By no means final   Negatives:   doesnt follow smoothly    long winded   not much referene to cases except Beavis     I have tried to attach appendied but failed miserably, but I may not need them   The appendix are essentially:    IPC COP example of a contract between landowner and a PPC   IPC COP re entrance signages   IPC COD re sanctions on members who dont comply   JPEG of the erected signage showing that its back is to the entrance of the car park hence not in immediate view   JPEG of a receipt from 16.1.2021 ( yesterday) proving I went there and had a look at the signages     Not really sure if the appendices will make much difference en my defence   Please make any constructive comments etc..   I will have a look at the many links  FTM Dave kindly provided. I havent in detail because bene typing for the last 7 hours      Anyhow Thanks All             WS redacted-merged.pdf
    • Thanks DX 100   haha i totally  agree with your comment about the page 20    Yes I am awake and been all night w my WS   BUT can I point this very very very impt point please, which I am not sure if it has come to your attention   1. The payment machine and 6 hours and the free parking after 4.30 pm on a Saturday etc....all taken on board.   HOWEVER, and I cant stop myself laughing, this pay machine  he eludes to is based at The Market Shopping Centre Car park , after googling it is in CREWE.  It is not even relevant. They have put in a signage that is not even at the Merry Hill Centre which is in the West Midlands.    The Merry Hill Centre is the one I went to in Dudley, west midlands. All the signages , apart from the one you elude to have the intu Merry Hill logo     The one you refer to is in Crewe. I have never been to Crewe in my life lol so that signage is totally irrelevant    we can play this either way:   1. can take up your line of argument regarding the 6 hours etc. and pretned we are also using the pay machine    OR     2. totally dismiss it as being irrelevant, misleading , wasting the time of everyone by providing irrelevant info. Thats what I have argued in my WS so far. That signage does not belong to inTu Merry Hill            This is akin to someone being on annual leave from work between say 1.10 .2020 and 1.11.2020, and then finding out one of his/her collogues saying,  I saw you leaving work early last week , the 15th of October 2020.   hello !!!, I wasnt even in the country on the 15th of October 2020 !!   essentially thats what the claimant has done . The signage on page 20 doesnt even belong to the shopping centre I went to   I will log out and carry on with th WS     Thanks again       .   
    • Thank you FTMDave. As you can see from the time now I have had a nightmare getting questionnaire answered due to scanner problems, it is up there now though. I do not have proof of breakdown as the alternator was bought from a breakers yard near Chelmsford. I remember it well as they sold me the wrong one on the Saturday and I had to go back in my mechanic friends vehicle on Sunday as I had broken the original alternator getting it off.
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    • Hi @BankFodder
      Sorry for only updating you now, but after your guidance with submitting the claim it was pretty straight forward and I didn't want to unnecessarily waste your time. Especially with this guide you wrote here, so many thanks for that
      So I issued the claim on day 15 and they requested more time to respond.
      They took until the last day to respond and denied the claim, unsurprisingly saying my contract was with Packlink and not with them.
      I opted for mediation, and it played out very similarly to other people's experiences.
      In the first call I outlined my case, and I referred to the Contracts (Rights of Third Parties) Act 1999 as the reason to why I do in fact have a contract with them. 
      In the second call the mediator came back with an offer of the full amount of the phone and postage £146.93, but not the court costs. I said I was not willing to accept this and the mediator came across as a bit irritated that I would not accept this and said I should be flexible. I insisted that the law was on my side and I was willing to take them to court. The mediator went back to Hermes with what I said.
      In the third call the mediator said that they would offer the full amount. However, he said that Hermes still thought that I should have taken the case against Packlink instead, and that they would try to recover the court costs themselves from Packlink.
      To be fair to them, if Packlink wasn't based in Spain I would've made the claim against them instead. But since they are overseas and the law lets me take action against Hermes directly, it's the best way of trying to recover the money.
      So this is a great win. Thank you so much for your help and all of the resources available on this site. It has helped me so much especially as someone who does not know anything about making money claims.
      Many thanks, stay safe and have a good Christmas!
        • Thanks
    • Hermes and mediation hints. https://www.consumeractiongroup.co.uk/topic/428981-hermes-and-mediation-hints/&do=findComment&comment=5080003
      • 1 reply
    • Natwest Bank Transfer Fraud Call HMRC Please help. https://www.consumeractiongroup.co.uk/topic/428951-natwest-bank-transfer-fraud-call-hmrc-please-help/&do=findComment&comment=5079786
      • 31 replies
    • Hermes lost parcel.. Read more at https://www.consumeractiongroup.co.uk/topic/422615-hermes-lost-parcel/
      • 49 replies

Council Tax Issues - Trying to pay arrears but told no have to be taken to court!!!!!

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I contacted my local council today to sort out my outstanding council tax (which to be honest hasnt been paid!) I was trying to set up a dd and arrange to pay the outstanding balance in installments. I was told that this is not possible at the end of a council tax year as we are due a new bill and my only option is to pay in full - not an option! or to wait until they take me to court to set up an arrangement.


I find this horrendous, I am the first to admit it is my fault it has not been paid but to actually refuse me a payment arrangement without a court order (and the chance to add on charges for the privalege) seems completely unfair. Has anyone else had similar experience and how did you go about sorting it out?

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They do need to have a liability order before they can make an official arrangement but there is nothing stopping you from starting to pay it now before the LO is issued. If it's not paid off by the date they've asked then a LO will still be issued but the amount you owe will be less.

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use the details on the back of the bill and pay by internet banking

they cannotrefuse it that way



please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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It is Swindon Borough Council so not far from Bristol. I do intend to make payments to get the debt down before it goes that far. But still find it horrifying that people who are willing to make up their payments are in effect being penalised. Ok I know I should have paid before now, but do want to sort this out and it really annoys me!

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dx has a point about paying directly. I've been paying mine weekly since late last year by internet banking. (My arrears were created in November last year by a recalculation - and overpayment of CTB across a period of 18 months totalling around £240). My arrears are now £90 - but they still insist on me paying it by the end of the Financial Year or have a liability order! If you phone them - they can put your account "on hold" for a month, but after this they continue the recovery process even if you are paying regularly. Having said that - if you are paying and continue to pay regularly - even if they get the LO, you should be OK as long as you keep up the payments until it's cleared. In my personal experience - they only get really pedantic and heavy when they get nothing at all!

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Of course ... the only annoying thing about the LO when you ARE obviously paying - especially when they use the "end of Financial Year" excuse - is the added court costs :evil:

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Its those added court costs that really wind me up! They make a fortune every year out of the tax payer and for what!!!! The added charges are just IMHO another [problem] to make more money out of us!

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  • 2 weeks later...

I'm currently in the same boat and at a loss. £350 is currently owed plus a very generous and much welcomed £30 charge for the court summons which has to be paid in full by March 29th


I cannot pay them this month as had huge utility bills so called them to explain I'm happy to have it rolled over to the next council tax year but this wasn't an option in their eyes and would be for the courts to decide


Where do I stand and what are my options?

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  • 1 month later...

:whoo:Quite a shock when I got home yesterday!!!! Not only had my local council refused to add on my arrears to this years charge, they also forgot to set up my DD for this year!!!! Needless to say I was livid, and I called the helpline (as much help as a wet paperbag!!!) and the fool who answered the phone hung up on me. A few complaint letters later, I have now been told I can indeed add last years charges onto this year and my DD has now been set up accordingly.


So anyone wondering if you can do this the simple answer is YES!!! I did write to my local MP's, the Head of Revenues and the Complaints Dept at my local council, but the result was worth it.


Now only the issue with the bailiff for a magistrates fine to sort out!

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  • 3 weeks later...

I am having the same problem with Nuneaton & Bedworth Council. I owe them £50 (initialy it was £136 (my fault) reduced this down to £50 and have now been sent a nice letter saying that I am being taken to court and Liability Order will be issued for £70. By the time they issue the LO the debt of £50 will have been paid. Absolute scandal

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