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    • I can only speak from personal experience. But a similar thing happened to me. Seriously dented door.  I made the other insurance pay. They regarded it as a write off. Took the money, replaced the door. Never heard anything more about it.    Except clearly someone sold my details to claims company, because I got loads of calls in bad English for a few month's 
    • The incident was 03rd March 2024 - and that was the only letter that I have received from MET 15th April 2024 The charge I paid was at the Stansted Airport exit gate (No real relevance now - I thought this charge was for that!!).   Here is the content of email to them (Yes I know I said I was the driver !!!!) as said above -  I thought this charge was for that!! "Stansted Airport" Dear “To whom it may concern” My name is ??  PCN:  ?? Veh Reg: Date of Incident: 03rd March 2024 I have just received a parking charge final reminder letter, dated 10th April 2024 - for an overstay.  This is the first to my knowledge of any overstay. I am aware that I am out of the 28 days, I don’t mean to be rude, this feels like it is a scam My movements on this day in question are, I pulled into what looked like a service station on my way to pick my daughter and family up from Stansted airport. The reason for me pulling into this area was to use a toilet, so I found Starbucks, and when into there, after the above, I then purchased a coffee. After which I then continued with my journey to pick my daughter up. (however after I sent this email I remember that Starbucks was closed so I then I walked over to Macdonalds) There was no signs about parking or any tickets machines to explains about the parking rules. Once at Stansted, I entered and then paid on exit.  So Im not show where I overstayed my welcome.. With gratitude    
    • Just to enlarge on Dave's great rundown of your case under Penalty. In the oft quoted case often seen on PCNs,  viz PE v Beavis while to Judges said there was a case for claiming that £100 was a penalty, this was overruled in this case because PE had a legitimate interest in keeping the car park free for other motorists which outweighed the penalty. Here there is no legitimate interest since the premises were closed. Therefore the charge is a penalty and the case should be thrown out for that reason alone.   The Appeals dept need informing about what and what isn't a valid PCN. Dummies. You should also mention that you were unable to pay by Iphone as there was no internet connection and there was a long  queue to pay on a very busy day . There was no facility for us to pay from the time of our arrival only the time from when we paid at the machine so we felt that was a bit of a scam since we were not parked until we paid. On top of that we had two children to load and unload in the car which should be taken into account since Consideration periods and Grace periods are minimum time. If you weren't the driver and PoFA isn't compliant you are off scot free since only the driver is liable and they are saying it was you. 
    • Thank you dx. I consider myself well and truly told :) x Thank you dx. I consider myself well and truly told :) x
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    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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I got a tv off PH in Dec 08, and have paid almost £2000 (almost died of shock when I added it up) anyway a white dot appeared on the screen and also a coloured line down the front of the tv, so I booked it in to get fixed, and was told it could take upto 2 weeks for them to find out if it can be fixed or not.

So phones them today (after the two weeks) and they said they still hadn't found out if it can be fixed, I asked what would happen if it couldn't be fixed, and was told they would find another tv around 2 years old same size(47inch) and pref same make, as they only give you a replacement tv.

Now I know we have had our tv for two years, but it is in perfect condition other than the problem and we are the only ones that have had it, but they are saying we have to have one someone else has had for two years and has been sent back to the shop, but I don't want a tv someone else has had, so if it can't be fixed can I get a refund instead of a replacement?? Does anyone know, as I would like to know before they phone and if they do say it can't be fixed at least I will know my rights.

 

DON'T KNOW WHY IT HAS PUT BRIGHTHOUSE IN FRONT OF MY TITLE AS IT IS REGARDING PERFECT HOME.

Edited by vickywil5
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I don't think you will get a refund it is more likely that they will "not find a fault" and return it or find a like for like swap. I will also say good luck on the like for like swap because i waited for a long time and they are so picky it never happened. Probably because their technician "could not" find a fault even though i sent in a cd with a slideshow of faults with the tv.

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The men that came out seen the problems with it, but if I have to wait while they find a suitable replacement if it can't be fixed and I keep having to pay then I am going to see a solicitor, as I am not paying for something I am not getting use of, even though they said I have to still pay as I am still buying the tv, but the tv we had is 47 inch and the loaner they gave us is 32 inch(even though I was told I wouldn't get one less than 42 inch) so they can't swap it for that one, but it has been over 2 weeks now, if it isn't sorted in about 1 week or 2 at most I will go to my solicitor.

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  • 2 months later...

The shop's policy is they dont supply loanerds any bigger then 32" anymore, although they used too.

Their policy is 'like for like' so your tv is a 2008 model then thats what will get replaced, a 2008 tv. You can get some really good refurb tv's.

You wont get a refund. They will tell you no. As you have had use of the replacement. The best option for you if you dont want a replacement is to stop paying & agree you dont need another one, and they will terminate your agreement x

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  • 2 years later...

I've had a similar problem. My Panasonic 50" 3D tv went in for repair just before Christmas because of a faulty chip turning the tv off. I received this tv back today and what a state. The tv was taken in mint condition and was returned scratched dented and lob sided on the stand. I've emailed them and will be ringing the store in the morning as they better replace this tv with a new one. I've also mentioned it'll be going further if I have to return it and end the agreement because it's a win win for them. They've had all these payments off me and they'll sell it on as a refurbished tv so they've lost nothing whereas I will have lost money and a tv

I'll let you know how I get on. At the end of the day they've damaged this Tv and I want it replacing with a new one. Not something like for like and that someone else has owned. Let's just say the phone call is going to be colourful.

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for the people who got 2 yr old goods from perfect home congratulations atleast you had 2yrs worth,( sorry im being sarcastic) 1 day old laptop apparently x shop display cant do a thing with it no antivirus no firewall eror msg every 10 minites and to top it off a film already downloaded yet agreement states NEW so seems some1 walked into the store and decided to download a film on a display laptop hmm as if im not even gona bother ringing to complain im going straight to trading standards

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im not even gona bother ringing to complain im going straight to trading standards

 

TS will tell you to speak to the store first. Just take it back in and tell them that you want a full refund of all payments, and for any financial agreements to be cancelled without penalty. If they refuse, then you have something TS will be interested in.

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