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    • Thank you FTMDave. As you can see from the time now I have had a nightmare getting questionnaire answered due to scanner problems, it is up there now though. I do not have proof of breakdown as the alternator was bought from a breakers yard near Chelmsford. I remember it well as they sold me the wrong one on the Saturday and I had to go back in my mechanic friends vehicle on Sunday as I had broken the original alternator getting it off.
    • 1 The date of infringement? 19/12/2019   2 Have you yet appealed to the parking company yet? [Y/N?] No. I did, unfortunately use the MyParkingCharge.co.uk portal to deny liability as the keeper and deny any contract. I mistakenly thought this was where I made a SAR. (I now see looking at the site again that it is actually. https://excel.zatappeal.com ) This was replied to as if it were an appeal.   if you have then please post up whatever you sent and how you sent it and the date you sent it, suitably redacted. [as a PDF- follow the upload guide]   has there been a response? yes please AS A PDFFILE  ONLY ..post it up as well, suitably redacted. - follow the upload guide]   If you haven't appealed yet - ,.........DONT ! seek advice on your topic first.   have you received a Notice To Keeper? (NTK) [must be received by you between 29-56 days] Yes. Issue date indicates that if "contravention" date is day 1 then NTK was issued on day 15 so arrived well before day 29. Document received was PCN/NTK in one. (see pdf)   what date is on it Issue date is 02/01/2020   Did the NTK provide photographic evidence? Yes   [scan up BOTHSIDES to ONE PDF of the PCN and your NTK - follow the upload guide]   3 Did the NTK mention Schedule 4 of the Protection of Freedoms Act 2012 (PoFA) [Y/N?] NO   4 If you appealed after receiving the NTK, did the parking company give you any information regarding the further appeals process? [it is well known that parking companies will reject any appeal whatever the circumstances] Suggested appeals could be made via IAS   5 Who is the parking company? VCS   6. where exactly [Carpark name and town] did you park? Broke down on service road of Southend Airport, Southend-On-Sea   please do not put JPG Picture files into your post   .............................   For PCN's received through the post [ANPR camera capture]  (must be received within 14 days from the Incident)   please answer the following questions.   1 Date of the infringement 19/12/2019     2 Date on the NTK [this must have been received within 14 days from the 'offence' date] 02/01/2020.   I recall noting, when it arrived on Saturday 16th Jan 2020 that this was more than 14 days from "offence" date.   [scan up BOTHSIDES as ONE PDF- follow the upload guide] please do not put JPG Picture files into your post   3 Date received 16/01/20   4 Does the NTK mention schedule 4 of The Protections of Freedoms Act 2012? [Y/N?] No   5 Is there any photographic evidence of the event? Yes   6 Have you appealed? [Y/N?] post up your appeal] Not as such. See this entry for PCN above.   Have you had a response? [Y/N?] post it up As above.   7 Who is the parking company? VCS   8. Where exactly [carpark name and town] Broke down on service road of Southend Airport, Southend-On-Sea   For either option, does it say which appeals body they operate under. Initial appeal to be via www.myparkingcharge.co.uk then via IAS   There are two official bodies, the BPA and the IAS. If you are unsure, please check HERE   If you have received any other correspondence, please mention it here I have subsequently received a Demand for Payment dated 28/02/2020.  outstanding balance £160 Final Demand posted on 16/03/2020         outstanding balance £160 LBC dated 27/03/2020.                                 outstanding balance £160 with estimate of court fees £25 2nd LBC from ELMS legal dated 30/10/2020 listing estimated fees of   Principal debt £160                                                                                                                        Estimated interest £12                                                                                                   Estimated court / hearing fees £50                                                                                                          Estimated solicitors' costs £50                                                                                                                              Estimated total £272   windscreen or ANPR section to your thread and answer the questions... …….... in either case scan up bothsides of any letters/tickets in or appeals made out to ONE MULTIPAGE PDF ONLY please do not put JPG Picture files into your post   NTK plus .pdf
    • Have done the email address thing. The order specifically states just the applicant ?
    • you are not the applicant but you must: • You must confirm your preferred email address for the invites to be sent too  
    • Hi I received an order from the court today stating that my case will now be heard by video link ( which I am struggling to set up on my iphone 🙄) It says that the Applicant must submit a paginated, tabbed, and indexed electronic bundle to the court. I have already submitted my bundle to the court !  The order is in PDF form below. SO        Am I the applicant ?        Do I need to submit by email a paginated indexed and tabbed electronic bundle as the defendant ?         The order mentions that the parties shall seek to agree this bundle !         What does that mean, and how would that happen ?   Thanks     COURT HEARING redacted.pdf
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    • Hi @BankFodder
      Sorry for only updating you now, but after your guidance with submitting the claim it was pretty straight forward and I didn't want to unnecessarily waste your time. Especially with this guide you wrote here, so many thanks for that
      So I issued the claim on day 15 and they requested more time to respond.
      They took until the last day to respond and denied the claim, unsurprisingly saying my contract was with Packlink and not with them.
      I opted for mediation, and it played out very similarly to other people's experiences.
      In the first call I outlined my case, and I referred to the Contracts (Rights of Third Parties) Act 1999 as the reason to why I do in fact have a contract with them. 
      In the second call the mediator came back with an offer of the full amount of the phone and postage £146.93, but not the court costs. I said I was not willing to accept this and the mediator came across as a bit irritated that I would not accept this and said I should be flexible. I insisted that the law was on my side and I was willing to take them to court. The mediator went back to Hermes with what I said.
      In the third call the mediator said that they would offer the full amount. However, he said that Hermes still thought that I should have taken the case against Packlink instead, and that they would try to recover the court costs themselves from Packlink.
      To be fair to them, if Packlink wasn't based in Spain I would've made the claim against them instead. But since they are overseas and the law lets me take action against Hermes directly, it's the best way of trying to recover the money.
      So this is a great win. Thank you so much for your help and all of the resources available on this site. It has helped me so much especially as someone who does not know anything about making money claims.
      Many thanks, stay safe and have a good Christmas!
        • Thanks
    • Hermes and mediation hints. https://www.consumeractiongroup.co.uk/topic/428981-hermes-and-mediation-hints/&do=findComment&comment=5080003
      • 1 reply
    • Natwest Bank Transfer Fraud Call HMRC Please help. https://www.consumeractiongroup.co.uk/topic/428951-natwest-bank-transfer-fraud-call-hmrc-please-help/&do=findComment&comment=5079786
      • 31 replies
    • Hermes lost parcel.. Read more at https://www.consumeractiongroup.co.uk/topic/422615-hermes-lost-parcel/
      • 49 replies

Damaged Post - The Royal Mails liability ?

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Hi There,


I received a package from Germany in the post (I live in England). It was very badly damaged, the jiffy bag had actually been bent in half so much that it had burst open, with its contents hanging out. The contents to me is extremely valuable, it was a letter from a musician who I am a very big fan of, which was very personal and also signed. To me this is priceless, but understand that it doesnt have any real monetary value. However there were also two signed CDs in the jiffy bag which were damaged.


I wrote to the Royal Mail to complain and received a default reply stating that under "Universal Post Union" rules claims should be sent to the postal provider of the country from where the item was sent.


However, I believe they still have some responsibility for ensuring the package was delivered in a reasonable condition. The very fact that the jiffy bag was not bagged, or taped up, or repaired in any way really angered me, as it was so obvious that the contents were in danger of falling out.


Has anyone else had similar situation ? Did you escalate it further ? Does the Royal Mail legally have any liability for this sort of thing ? Or does full responsibility lie with the postal provider who was sending the package. Surely the royal mail should deal with the complaint and escalate it to that provider on your behalf ?


Any ideas ? Any advice would be appreciated.



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Surely the royal mail should deal with the complaint and escalate it to that provider on your behalf ?


No, it's the other way round. UPU guidelines state that any claim has to be made in the country of posting, and then if necessary they will escalate it to Royal Mail. The two postal authorities will decide liability between themselves but regardless of that, the sender still needs to make the claim in the country of posting.

Opinions given herein are made informally by myself as a lay-person in good faith based on personal experience. For legal advice you must always consult a registered and insured lawyer.

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Actually, further to my previous post... the guidelines dictate that the complaint needs to be made in the country of origin, it doesn't necessarily state that it's the sender who has to make the complaint, so you could try complaining directly to the postal authority, but they may advise you to instead contact the sender for them to complain.


The contact details taken from the UPU website are as follows:


Deutsche Post AG


Charles-de-Gaulle-Strasse 20

53113 BONN



fax: +49 228 182-70 99

Opinions given herein are made informally by myself as a lay-person in good faith based on personal experience. For legal advice you must always consult a registered and insured lawyer.

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Barracad, thanks for confirming this. I just needed to know either way, or if Royal Mail were doing the slopey shoulders thing.


The problem with contacting the sender is that he's quite an established & famous musician, and what he sent out to me is quite a rare occurance, and for fans its a real collectors item. I would feel a bit of a plum going back to him and saying "thanks for my ultra rare letter and signed CDs, they turned up damaged, could your find time in your business recording schedule to write and complain to the German post office"..etc..


Thanks for providing the address. That is very kind of you. I will write to them with scans of the damage and see how far I get. Much appreciated.

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  • 2 weeks later...

I can tell you from my own experience that Deutsche Post refuse to communicate with anybody but the sender.


An established & famous musician employs an agent to cope with this sort of thing, though appearances are deceptive.

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