Jump to content
  • Tweets

  • Posts

  • Our picks

    • Hermes lost parcel.. Read more at https://www.consumeractiongroup.co.uk/topic/422615-hermes-lost-parcel/
      • 49 replies
    • Oven repair. https://www.consumeractiongroup.co.uk/topic/427690-oven-repair/&do=findComment&comment=5073391
      • 49 replies
    • I came across this discussion recently and just wanted to give my experience of A Shade Greener that may help others regarding their boiler finance agreement.
       
      We had a 10yr  finance contract for a boiler fitted July 2015.
       
      After a summer of discontent with ASG I discovered that if you have paid HALF the agreement or more you can legally return the boiler to them at no cost to yourself. I've just returned mine the feeling is liberating.
       
      It all started mid summer during lockdown when they refused to service our boiler because we didn't have a loft ladder or flooring installed despite the fact AS installed the boiler. and had previosuly serviced it without issue for 4yrs. After consulting with an independent installer I was informed that if this was the case then ASG had breached building regulations,  this was duly reported to Gas Safe to investigate and even then ASG refused to accept blame and repeatedly said it was my problem. Anyway Gas Safe found them in breach of building regs and a compromise was reached.
       
      A month later and ASG attended to service our boiler but in the process left the boiler unusuable as it kept losing pressure not to mention they had damaged the filling loop in the process which they said was my responsibilty not theres and would charge me to repair, so generous of them! Soon after reporting the fault I got a letter stating it was time we arranged a powerflush on our heating system which they make you do after 5 years even though there's nothing in the contract that states this. Coincidence?
       
      After a few heated exchanges with ASG (pardon the pun) I decided to pull the plug and cancel our agreement.
       
      The boiler was removed and replaced by a reputable installer,  and the old boiler was returned to ASG thus ending our contract with them. What's mad is I saved in excess of £1000 in the long run and got a new boiler with a brand new 12yr warranty. 
       
      You only have to look at TrustPilot to get an idea of what this company is like.
       
        • Thanks
      • 3 replies
    • Dazza a few months ago I discovered a good friend of mine who had ten debts with cards and catalogues which he was slavishly paying off at detriment to his own family quality of life, and I mean hardship, not just absence of second holidays or flat screen TV's.
       
      I wrote to all his creditors asking for supporting documents and not one could provide any material that would allow them to enforce the debt.
       
      As a result he stopped paying and they have been unable to do anything, one even admitted it was unenforceable.
       
      If circumstances have got to the point where you are finding it unmanageable you must ask yourself why you feel the need to pay.  I guarantee you that these companies have built bad debt into their business model and no one over there is losing any sleep over your debt to them!  They will see you as a victim and cash cow and they will be reluctant to discuss final offers, only ways to keep you paying with threats of court action or seizing your assets if you have any.
       
      They are not your friends and you owe them no loyalty or moral duty, that must remain only for yourself and your family.
       
      If it was me I would send them all a CCA request.   I would bet that not one will provide the correct response and you can quite legally stop paying them until such time as they do provide a response.   Even when they do you should check back here as they mostly send dodgy photo copies or generic rubbish that has no connection with your supposed debt.
       
      The money you are paying them should, as far as you are able, be put to a savings account for yourself and as a means of paying of one of these fleecers should they ever manage to get to to the point of a successful court judgement.  After six years they will not be able to start court action and that money will then become yours.
       
      They will of course pursue you for the funds and pass your file around various departments of their business and out to third parties.
       
      Your response is that you should treat it as a hobby.  I have numerous files of correspondence each faithfully organised showing the various letters from different DCA;s , solicitors etc with a mix of threats, inducements and offers.   It is like my stamp collection and I show it to anyone who is interested!
        • Thanks
        • Like

Apcoa parking double charge, not replying to correspondence


Please note that this topic has not had any new posts for the last 3473 days.

If you are trying to post a different story then you should start your own new thread. Posting on this thread is likely to mean that you won't get the help and advice that you need.

If you are trying to post information which is relevant to the story in this thread then please flag it up to the site team and they will allow you to post.

Thank you

Recommended Posts

Hi, this is a small but irksome niggle I've been trying to sort since October last year. I parked at Paddington Train Station in an APCOA managed car park. When I tried to buy a ticket at the pay and display machine, it took forever then said "Transaction Timed Out". I spoke to a very reluctant attendant who said I must try a different machine and assured me I had not been charged as the machine didn't issue a ticket.

 

So I walked to the other end of the car park, bought a ticket successfully and went belatedly on my way. Sure enough when I checked my bank statement there were two charges.

 

I've been emailing them and calling them to no avail. Initially they did enter a dialogue, asked me to send proof (which I did) and then they asked for my address and said a payment was being issued. I have not received it and now my emails and answerphone messages are being blithely ignored. It's not a vast sum of money but given the time and hassle I am determined not to let them off the hook.

 

Any suggestions warmly received! :)

Link to post
Share on other sites

Don't write to Apcoa. Get in touch with Network Rail (If they are the owners of the land).

The owner or lessee of the carpark is responsible for the actions of their agents (Apcoa)

No buck passing

  • Confused 1
Link to post
Share on other sites

(emailed via contact us link on network rail website, 24/2/2011)

 

 

Hi there,

 

I have an outstanding complaint in regard to APCOA parking services arising from an overcharge back in October 2010 at Paddington Station. I have communicated directly with them but not reached an outcome. I have been advised to contact your company as the owner or lessee of the car park is responsible for the actions of their agents

 

I have emails which detail the matter completely and would be happy to forward them for your attention. I would be very grateful if you could attend to this promptly as it has taken over 4 months so far.

 

 

Thanks in advance

Link to post
Share on other sites

RESULT!! Waiting beside the letterbox now....:)

 

 

Dear Ms ****

 

First of all we would like to sincerely apologise for the inconvenience caused which resulted in your card being changed twice for your parking session in the London Paddington Station Car Park. Secondly, we would like to offer our sincere apologies for the delay in getting your refund for £10.00 actioned. We can confirm that your refund request, along with sufficient proof and postal address, was received on 4th November 2010 and forwarded to the refunds department for the Network Rail contract, based in Manchester, on the same day. We have explained the circumstances to the refunds department and that you are still waiting for your refund and will instigate an investigation to find out why this has taken so long. They have now confirmed that the refund request has been accepted and the relevant details surrounding the refund have been sent to our finance department so that a cheque can be generated and sent to your postal address in ********.

 

Once again, please accept our apologies for the time that it has taken for you to receive your refund for your double charge at the London Paddington Station Car Park.

 

Best regards

 

APCOA Parking Customer Service team

UK Head Office

  • Haha 1
Link to post
Share on other sites

Nice one! Good for you for sticking with it.. 8)

If my post was helpful don't forget to click the star!

Advice is offered freely, without liability and without prejudice.

If in any doubt professional legal advice should be sought.

 

I do not profess to be in any way legally trained, I am a big

oily truck driver and all I know has been learned within the

Consumer Action Group.

 

FAQ's

http://www.consumeractiongroup.co.uk/forum/faqs-please-read-these/

 

Trying to stop smoking?

http://www.consumeractiongroup.co.uk/forum/give-up-smoking-here/

 

A dummies guide to the forums

http://www.consumeractiongroup.co.uk/forum/welcome-consumer-forums/107001-how-do-i-dummies.html

--

KEEP WILDLIFE IN THE WILD

http://www.bornfree.org.uk

BORN FREE FOUNDATION

--

Link to post
Share on other sites

This result is because you wrote to Network Rail and they contacted APCOA.

I've done this many times with different companies and different problems.

I have 100% successful outcomes using the route I advised.

Well Done

RESULT!! Waiting beside the letterbox now....:)

 

 

Dear Ms ****

 

First of all we would like to sincerely apologise for the inconvenience caused which resulted in your card being changed twice for your parking session in the London Paddington Station Car Park. Secondly, we would like to offer our sincere apologies for the delay in getting your refund for £10.00 actioned. We can confirm that your refund request, along with sufficient proof and postal address, was received on 4th November 2010 and forwarded to the refunds department for the Network Rail contract, based in Manchester, on the same day. We have explained the circumstances to the refunds department and that you are still waiting for your refund and will instigate an investigation to find out why this has taken so long. They have now confirmed that the refund request has been accepted and the relevant details surrounding the refund have been sent to our finance department so that a cheque can be generated and sent to your postal address in ********.

 

Once again, please accept our apologies for the time that it has taken for you to receive your refund for your double charge at the London Paddington Station Car Park.

 

Best regards

 

APCOA Parking Customer Service team

UK Head Office

Link to post
Share on other sites
Oh thanks again Pipsqueaker! It's 10 days since they sent the above message and as yet nothing has turned up - time to give them both another gentle nudge I think! :)

 

Add an adminitration charge of around £12.00 for your time in dealing with the matter. If they keep messing around you will increase the sum each time and make a trip to the local CC worthwhile.

PUTTING IT IN WRITING & KEEPING COPIES IS A MUST FOR SUCCESS

Link to post
Share on other sites
  • 2 weeks later...
  • 1 month later...

Just wanted to let you all know the refind cheque finally turned up last week - a staggering 6 months after the initial double charge.

The lesson? Don't park at the Apcoa car-park at Paddington unless you have the right change! Thanks again to all of you that helped me bring this to a conclusion, without your generous advice I might have given up. :)

Link to post
Share on other sites

Nice one!! :)

If my post was helpful don't forget to click the star!

Advice is offered freely, without liability and without prejudice.

If in any doubt professional legal advice should be sought.

 

I do not profess to be in any way legally trained, I am a big

oily truck driver and all I know has been learned within the

Consumer Action Group.

 

FAQ's

http://www.consumeractiongroup.co.uk/forum/faqs-please-read-these/

 

Trying to stop smoking?

http://www.consumeractiongroup.co.uk/forum/give-up-smoking-here/

 

A dummies guide to the forums

http://www.consumeractiongroup.co.uk/forum/welcome-consumer-forums/107001-how-do-i-dummies.html

--

KEEP WILDLIFE IN THE WILD

http://www.bornfree.org.uk

BORN FREE FOUNDATION

--

Link to post
Share on other sites
  • Recently Browsing   0 Caggers

    No registered users viewing this page.


  • Have we helped you ...?


×
×
  • Create New...