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    • Hi I was being supplied my ovo after unknowingly being swapped from SSE.  My issues began when we had a smart meter fitted and our bills almost doubled overnight - we at the time assumed we were just paying not enough until then and just continued to pay the excess bills each. Month.    I would from time to time contact ovo and get faced with a call centre on South Africa of the most rude agents who would just hang up after hours of wait and I could not even get an acknowledgement of an issue with my meter.  At one point we were not in the property for like 4 months and the bills were coming just as high!  It was at this point I was sure something is not right and ovo only care to send bailiffs and started threatening us with a pay as you go meter despite me taking out a 3.5k loan to pay of my outstanding balance.  Around 1600 each on both gas and electricity.  This is where its gets really bad -  the very same day they sent me out a new bill saying the money paid already was only to cover up until the November previous and because its now Feb we owe another 1k.   By that August this had risen to over 3k and I still couldn't get anyone to even acknowledge a fault let alone fix it.    In despair I tried to swap suppliers and to my surprise octopus accepted us because even tho the debt is owed we are trying deal with.  During our time with them the bill was coming only on my wife's name as I was responsible for other bills and she this one - now that we owe them 3k they have magically started adding my name as well as my wife's to the same debt to apply double pressure and its showing on my experiwn report now with a question mark and 2700 showing in grey -  This was my wife's debt which we dispute we owe yet the have now sent me letter with both our names on from oriel and past due credit debt agencies - is this illegal and how can I get them to take my. Name of this and leave on wife's name as its so unfair they give us a both a defualt for wife's debt which we dispute anyway.    In the end about 3 weeks ago I wrote an email to their ceo and rishi sunak and low and behold for the first time in our history with ovo someone who spoke English contacted us and said she will look into our claim.    I explained to her that we feel our meter is faulty and despite me contacting them using WhatsApp email and phone I still have not got anyone to acknowledge a fault even. And that I dispute I Owe anything as my son was in hospital for 3 months and we stayed with him so house was empty and still. They were sending us super sized bills more than when we started at home.  She promised to investigate and a few days later replied that she is sorry for the poor customer service and offered us £50 compensation - however she also. Mentioned that she's attached statements for us confirming the payment for 3k I made was only up until Nov and in Feb despite me pay 3.5k nearly it's correct for them to bill. Me. Another £900 the very same day and she did not agree our meter was faulty and therfore the debt stands and she will not be calling it bcak from past due credit.  During my time with my new supplier post ovo, octopus I requested tehy check my. Meters because I felt they were faulty and over charging me and I got excellent response asking me for further details which I supplied and I got a. Response bcak within days to say my meter was indeed faulty and octopus have now remotely repaired it.   I then contacted the energy ombudsman and explained my situation how she at ovo tried to fob me off and demand I apy money we don't feel we owe due to faulty equipment we reported but ovo had to process or mechanism to deal with it or lodge complaint even without having to cc their ceo and our pm. And now I feel sick to think both husband and wife will get a 6  year default for debt which have a validity of a questionable nature.    I explained all this to the energy ombudsman and they accepted my case and I explained to them that my new supplier found my fault which ovo refueed to accept - I've uploaded the email from new supplier to ombudsman showing we had a fault.    My. Question is is there anything I can upload in defence of my case to ombudsman before they decide outcome ina few weeks    All advice greatly appreciated not only would I like advice on how to clear this debt but also how I can pursue ovo for compensation and deterrence for the future.  Thansk 
    • Thanks for the reply dubai 50 - if the statute is 10 years it has long passed - if it is 15 years i havea few months left. i shall ignore until it gets serious  An update - - I sent the letter to the bank in Dubai ( I did get delivery confirmation from Royal Mail)   - I have moved to a new address ( this is the address i gave to the bank in dubai)  - IDR are continuing to send Letters to the old address, which leads me to believe they are not in contact with the bank at all. - i have not replied to any correspondence digital or hard as they are non threatening ( as of yet).        
    • Your topic title was altered last June 23 by the owner of this forum in the interests of the forum Anyway well done on your result and concluding your topic, title updated.   Andy   .
    • So what    Why ? Consent Order/ Confidentiality ? This would be be invaluable to followers of your topic.  
    • Even on their map on their website, these parking rules encompass the whole pleasure park - there is no dedicated area for permits and another for free parking as stated. royal leisure park praking area map.pdf
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Observices Parking Consultancy (OPC) - Always/Often go to court?


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I have been reading up about Private Parking Companies (PPCs) on several forums (CAG, MSE, PePiPoo) for the last few days.

 

There is an overwhelming body of support for the general advise of ignoring PPC letters until they go away.

It is also nice to see testimony from numerous specific instances of people's success in acting upon this advice.

 

Having recently received a first letter from Observices Parking Consultancy (OPC), I have paid particular

attention to threads involving this PPC.

 

There are two points/trends that I've noticed:

 

1 - none of the documented instances of successfully ignoring the letters involved OPC as the offending PPC.

2 - many, if not all, of the "help I'm being taken to court!" threads I've come across involve OPC.

 

So the general impression I am getting is that OPC is not often successfully ignored.

There are cases whereby OPC have successfully (or by default) been DEFEATED in court, but not simply IGNORED.

 

I would love to hear some testimony of people successfully ignoring this PPC.

A 99.9 percent chance of success in court is great.

But a 90 percent chance (wild speculation!) of having to go to court at all (with OPC) may be enough to get people (me) to cough up the cash just to avoid the inconvenience.

 

If it were any other PPC I am pretty confident I would just ignore. But I'm having real trouble finding any evidence that this tactic works against OPC.

 

What do you say? 'Man up' and fight? Or pay up and flight?

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Taking people to court to illicit the response you have is exactly the point.

 

PPC's lose money or barely break even on every court case. Obviously the vast majority are losses, but even the odd victory where the loser doesn't appeal makes them little money. Getting a judgment against somebody is half the story - you still have to get the money in. Travelling about the country preparing cases for a hundred quid a pop isn't going to make anyone rich.

 

So the general impression I am getting is that OPC is not often successfully ignored.

 

I know two people who have had about 80+ tickets from them!

 

But a 90 percent chance (wild speculation!) of having to go to court at all (with OPC) may be enough to get people (me) to cough up the cash just to avoid the inconvenience.

 

http://forums.pepipoo.com/index.php?showtopic=59380

 

With a judgment from a circuit judge that clear cut, I don't think I'd be paying and rather be relishing having an hour in court!

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Thanks for your replies.

 

For those interested, here is a summary of my situation (pretty standard and uninteresting):

 

- Retail Park, FREE car park

- 3 hour limit (no return for ?? hours)

- I parked in the morning (weekday)

- I left early afternoon

- 4.5 hours (1.5 hour over-stay)

 

Now I'm not claiming I have done no wrong.

I broke the 3 hour limit, fair and square. But a £50 (or £100) 'penalty' for 1.5 hours in a FREE car park during a non-peak period seems a little exessive.

 

After researching the topic of Private Parking Companies (PPCs) I have come to object this whole business.

 

I would like to consider myself as a moral and considerate person, but I do not believe that any for-profit company or private party should be entitled to £50-100 pounds as a result of my actions; which I don't belileve were particularly inconsiderate.

 

I begrudge paying but I am unsure I have a particularly strong case in my favour.

Examples of successful defences I have read about all seem to be oriented around the defendant having done no wrong (e.g. parking in their OWN residential parking bay, or were not the driver responsible), or the PPC having done something 'wrong' (e.g. incorrect/inadequate signage).

 

What do you think? Would there be much of a defense?

I think maybe the principle of 'damages' may be my only defense. £50 is surely not reasonable damgages for two hours (being generous) over-stay in a free car park?

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Oh, it may or may not be of any interest but the 'invoice' makes reference to "video evidence"; leading me to believe the entire process is probably completely automated, with the use of CCTV and registration plate imaging software.

 

These companies are clearly making too much money if they have such toys :-)

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Perhaps think of it like this:

 

  • If you phone OPC, they will make a point of telling you that they will take you to court if you do not pay up.
  • To make this threat seem credible, they do actually take people to court from time to time.
  • OPC cannot possibly afford to take EVERY unpaid parking ticket to court. Even if they win, their costs are limited to around £50.
  • OPC loose a number of court cases by not turning up to court.
  • Your total risk at court is £150.
  • OPC have won one case where AL27 assisted in the defence. statistically odds are 30 or 40 to 1 in your favour if it reaches court.

 

OPC occasionally take court action. When they do, they have been known not to pursue a defended case, and they also have been known to not turn up in court. The one case in which the AL27 assisted defence lost in court, the person behind the case explained the failure as his inability and lack of confidence to present the case, and to argue for it in court

 

There are also documented cases on here of people doing OPC baiting. where they have managed to successfully counter sue OPC for harassment. In these cases OPC has paid up quickly.

 

By paying OPC you are financing their ability to take someone else to court.

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OPC are being taken to court by Wolverhampton Trading Standards for this very issue of giving out tickets at free car parks with a time limit. Hearing has been adjourned twice from request by OPC, in court on March 2nd. Outcome will be very interesting.

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OPC are being taken to court by Wolverhampton Trading Standards for this very issue of giving out tickets at free car parks with a time limit. Hearing has been adjourned twice from request by OPC, in court on March 2nd. Outcome will be very interesting.

 

That sounds very interesting. Do you have a link with more info about this?

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the person behind the case explained the failure as his inability and lack of confidence to present the case, and to argue for it in court

 

This is the biggest problem and the PPC's know it and play on it as people in general are terrified at the prospect of a court appearance.

 

I have never been taken to court by a PPC even though I have requested that they do so - they are bullies and if you ignore or stand up to them they will generally back away

 

I have been taken to court (small claims) on occasion (I run my own business) and the first time the thought was scary but the reality was that it was all very civilised and by carefully preparing my defense ensured I won every time simply because the customers were being unreasonable

 

A PPC operating a free carpark is in this same position if not a worse one as £50.00 for an overstay is anything but reasonable. Their paperwork (invoices) are invariably riddled with errors and the intimidating manner in which they operate works against them hence they rarely do court.

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I had an OPC parking ticket in August 2010. I have received two demand letters, the last one was in October, 2010.

 

I cannot say that they will not take me to court, but that so far, they have not carried out that threat.

 

In my case they seemed to send out a letter every 6 months or so - although I did make the mistake of writing to them. So you may have a few to go yet.

 

Anyone know if any progress was made in getting OPC declared a "vexatious litigant"?

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