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Code of Practice for Accurate Bills / Back Billing for Domestic Customers

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Back billing - does anyone know how this works....the formula / calculation they use to try and get out of paying you correctly?

 

I have a scenario I need help on if anyone can help x

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You might want to start a new thread of your own paula very few visitors to threads this old.


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Can someone please enlighten me on what a 'Bill' actually is? I have received letters stating money owed, money not owed and things that look like bills and others that look like bonifide bills (to me). For the back billing rules to apply what constitutes a 'Bill' caggers?

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Well its either a statement or a Bill (invoice) normally headed statement or invoice or for information only.....most bills will have a required payment due by date....anything else is for information only.

 

Andy


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The rules regarding back billing changed this year. More info here >>

 

https://www.energy-uk.org.uk/customers/energy-industry-codes/code-of-practice-for-accurate-bills.html

 

Put in a SAR get it all back, ask for the recorded calls as well.


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