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Code of Practice for Accurate Bills / Back Billing for Domestic Customers


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You might want to start a new thread of your own paula very few visitors to threads this old.

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Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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  • 10 months later...

Can someone please enlighten me on what a 'Bill' actually is? I have received letters stating money owed, money not owed and things that look like bills and others that look like bonifide bills (to me). For the back billing rules to apply what constitutes a 'Bill' caggers?

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Well its either a statement or a Bill (invoice) normally headed statement or invoice or for information only.....most bills will have a required payment due by date....anything else is for information only.

 

Andy

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  • 4 months later...

The rules regarding back billing changed this year. More info here >>

 

https://www.energy-uk.org.uk/customers/energy-industry-codes/code-of-practice-for-accurate-bills.html

 

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