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    • The Notice to Hirer does not comply with the protection of Freedoms Act 2012 Schedule  4 . This is before I ask if Europarks have sent you a copy of the PCN they sent to Arval along with a copy of the hire agreement et. if they haven't done that either you are totally in the clear and have nothing to worry about and nothing to pay. The PCN they have sent you is supposed to be paid by you according to the Act within 21 days. The chucklebuts have stated 28 days which is the time that motorists have to pay. Such a basic and simple thing . The Act came out in 2012 and still they cannot get it right which is very good news for you. Sadly there is no point in telling them- they won't accept it because they lose their chance to make any money out of you. they are hoping that by writing to you demanding money plus sending in their  unregulated debt collectors and sixth rate solicitors that you might be so frightened as to pay them money so that you can sleep at night. Don't be surprised if some of their letters are done in coloured crayons-that's the sort of  level of people you will be dealing with. Makes great bedding for the rabbits though. Euro tend not to be that litigious but while you can safely ignore the debt collectors just keep an eye out for a possible Letter of Claim. They are pretty rare but musn't be ignored. Let us know so that you can send a suitably snotty letter to them showing that you are not afraid of them and are happy to go to Court as you like winning.  
    • They did reply to my defence stating it would fail and enclosed copies of NOA, DN Term letter and account statements. All copies of T&C's that could be reconstructions and the IP address on there resolves to the town where MBNA offices are, not my location
    • Here are 7 of our top tips to help you connect with young people who have left school or otherwise disengaged.View the full article
    • My defence was standard no paperwork:   1.The Defendant contends that the particulars of claim are generic in nature. The Defendant accordingly sets out its case below and relies on CPR r 16.5 (3) in relation to any particular allegation to which a specific response has not been made. 2. Paragraph 1 is noted. The Defendant has had a contractual relationship with MBNA Limited in the past. The Defendant does not recognise the reference number provided by the claimant within its particulars and has sought verification from the claimant who is yet to comply with requests for further information. 3. Paragraph 2 is denied. The Defendant maintains that a default notice was never received. The Claimant is put to strict proof to that a default notice was issued by MBNA Limited and received by the Defendant. 4. Paragraph 3 is denied. The Defendant is unaware of any legal assignment or Notice of Assignment allegedly served from either the Claimant or MBNA Limited. 5. On the 02/01/2023 the Defendant requested information pertaining to this claim by way of a CCA 1974 Section 78 request. The claimant is yet to respond to this request. On the 19/05/2023 a CPR 31.14 request was sent to Kearns who is yet to respond. To date, 02/06/2023, no documentation has been received. The claimant remains in default of my section 78 request. 6. It is therefore denied with regards to the Defendant owing any monies to the Claimant, the Claimant has failed to provide any evidence of proof of assignment being sent/ agreement/ balance/ breach or termination requested by CPR 31.14, therefore the Claimant is put to strict proof to: (a) show how the Defendant entered into an agreement; and (b) show and evidence the nature of breach and service of a default notice pursuant to Section 87(1) CCA1974 (c) show how the claimant has reached the amount claimed for; and (d) show how the Claimant has the legal right, either under statute or equity to issue a claim; 7. As per Civil Procedure Rule 16.5(4), it is expected that the Claimant prove the allegation that the money is owed. 8. On the alternative, as the Claimant is an assignee of a debt, it is denied that the Claimant has the right to lay a claim due to contraventions of Section 136 of the Law of Property Act and Section 82A of the consumer credit Act 1974. 9. By reasons of the facts and matters set out above, it is denied that the Claimant is entitled to the relief claimed or any relief.
    • Monika the first four pages of the Private parking section have at least 12 of our members who have also been caught out on this scam site. That's around one quarter of all our current complaints. Usually we might expect two current complaints for the same park within 4 pages.  So you are in good company and have done well in appealing to McDonalds in an effort to resolve the matter without having  paid such a bunch of rogues. Most people blindly pay up. Met . Starbucks and McDonalds  are well aware of the situation and seem unwilling to make it easier for motorists to avoid getting caught. For instance, instead of photographing you, if they were honest and wanted you  to continue using their services again, they would have said "Excuse me but if you are going to go to Mc donalds from here, it will cost you £100." But no they kett quiet and are now pursuing you for probably a lot more than £100 now. They also know thst  they cannot charge anything over the amount stated on the car park signs. Their claims for £160 or £170 are unlawful yet so many pay that to avoid going to Court. When the truth is that Met are unlikely to take them to Court since they know they will lose. The PCNs are issued on airport land which is covered by Byelaws so only the driver can be pursued, not the keeper. But they keep writing to you as they do not know who was driving unless you gave it away when you appealed. Even if they know you were driving they should still lose in Court for several reasons. The reason we ask you to fill out our questionnaire is to help you if MET do decide to take you to Court in the end. Each member who visited the park may well have different experiences while there which can help when filling out a Witness statement [we will help you with that if it comes to it.] if you have thrown away the original PCN  and other paperwork you obviously haven't got a jerbil or a guinea pig as their paper makes great litter boxes for them.🙂 You can send an SAR to them to get all the information Met have on you to date. Though if you have been to several sites already, you may have done that by now. In the meantime, you will be being bombarded by illiterate debt collectors and sixth rate solicitors all threatening you with ever increasing amounts as well as being hung drawn and quartered. Their letters can all be safely ignored. On the odd chance that you may get a Letter of Claim from them just come back to us and we will get you to send a snotty letter back to them so that they know you are not happy, don't care a fig for their threats and will see them off in Court if they finally have the guts to carry on. If you do have the original PCN could you please post it up, carefully removing your name. address and car registration number but including dates and times. If not just click on the SAR to take you to the form to send to Met.
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

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      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Code of Practice for Accurate Bills / Back Billing for Domestic Customers


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  • 6 months later...

"Under the Code, from 1 July 2007, where the suppliers are at fault in not billing a domestic

customer, they will not send a bill which includes unbilled energy consumed more than 1 year

previous to the bill being issued."

 

Can I clarify this applies in the situation where my energy supplier stopping billing for usage in error and only noticed after > 2 years? i.e. it was their fault for not billing but I didn't inform them of this and it was an audit by the energy company which identified the problem.

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The Code of Practice for Accurate Bills (the Code) has been developed by the Energy Retail Association (ERA) with British Gas (including Scottish Gas), EDF Energy, E.ON, npower and Scottish Power; these companies all support the independently-audited Code of Practice and are committed to the Code as a minimum standard of service for customers. Scottish and Southern Energy has a Domestic Customer Charter which includes similar standards of service in relation to billing and back billing. This document reflects the principles which all of the major energy suppliers apply in relation to back billing.

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Ok but Scottish Hydro Electric is not mentioned so am I to assume they DO NOT subscribe to this charter? Or do you know if they have specifically excluded themselves from this charter?

 

The reason for the question is that I have been back billed > 2 years by Scottish Hydro Electric as a result of their error in not billing me. I have been a customer of Scottish Hydro Electric at my address for the past 7 years when they suddenly stopped billing.

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  • 1 month later...

My situation is similar. i have been with npower for about a year now yet have never had a bill. Last July I called them asking when i would be billed. In short they had no answer and could only tell me that i was in debt to them. I am paying via a payment card at the rate of £50pm yet STILL receive no bills. They have called me twice, despite my paying on-the-dot of each month, more or less ordering me to pay £100pm, something which is just not affordable.

I have no idea how much is owed, how much is current, nothing, yet they have all my details correct re posting bills etc and they managed to post the card to me so I'm in a bit of a quandary here.

Any ideas or advice?

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  • 3 weeks later...

I have a similar problem with EDF. I moved house in October 2010 which was under Southern Electric. I then transferred to EDF in January 2011 and have yet to recieve a Gas Bill. I have made my complaint and i am being told that it is in the hands of a specialist team ( Load of BS if you ask me)..Am i correct in thinking that if i have not received a bill by January (12 months since joining EDF) i will not be liable to pay for any gas used that is more than 12 months old?Any help would be greatfull.Thanks,DGS

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I have finally recieved a gas Bill from EDF energy.. Shocked is not the word... £800 Gas Bill from 4th Jan to 16th Nov!!The booklet i received when joining EDF said my gas charges were a daily charge of 23.07pence per day and a usage cost of 3.08per Unit (Kwh). i took this as my meter cost per unit of gas used as being 3.08 pence, i.e 10 units= 38p / 100unit =£3.80 etc etc . My bill shows the total units used as 2640 and it says this equals over 28000 Kwh................The code of practice says that they should provide clear and understanding bills.. My bill does not show or explain how this calculation is worked out nor does any of my paperwork say that this calculation even exists.. Anyone any advice on what to do regarding a dispute.?ThanksDGS

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  • 2 months later...
  • 1 month later...

I'm not convinced you would have this removed. Yes you're right in relation to the fact if they haven't charged you after a year it has to be wiped off for domestic users (not businesses) but that's if you've made every effort to ensure they have read the meter and asked them about paying the bill. If you've said nothing I think you'd be on dodgy grounds. Those that have attempted should be fine.

 

@ don't get shafted it should deffo be on the bill somewhere.

 

Electricity is easy. Just multiply the units used by the tariff prices (there may be more than one).

Gas is more tricky. Don't have the figures in front of me but from memory it's the following:

 

your units used (since your last bill) multiplied by 2.83 (roughly) X 1.022640 (roughly) x (the calorific factor roughly about 39 ish) ALL divided by 3.6.

 

2.83 is to convert to metric (if it isn't already).

1.022640 is for the temp and pressure variations.

calorific factor is kinda how good the energy is and is usually from say 38 - 43.

3.6 is to convert from seconds into kwh (once all the other factors are worked out).

 

Sorry this is a bit tricky. Once you've had a few goes at it. it/s not too bad. I had big problems with Npower so I looked into it and found it's not that hard really.

 

The only figures that change above really are the number of units used and the calorific value. (and maybes if you're using a metric meter).

 

Best bet is too google Gas conversion factors and there's probably a calculator site that will work it out.

 

The companies quite often get it wrong. Even basic stuff. So don't be afraid to challenge them if you think it's wrong.

 

Later on they also wanted to charge me about £7 in VAT. My bill was for about £95 + VAT.

As VAT is 5% on fuel the vat should have been about say £4.50 not £7. I explained that as it's only 5% that if I'd used £100 it should be £5 for VAT. As I'd used less than £100 it must be less but they were adamant it was £7. Eventually got this and many other basic errors sorted and got compensation too. Result. :)

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  • 2 months later...

what happends when you find out you have been paying somebody elses bill i was paying 35 pound a month for a year just noticed it phoned them up and it turns out i have been paying someone elses bill he even phoned up and told edf (please note i dont know him and he lives 300 miles away) but nothing was done till i noticed it this morning, they have refunded me the money but i asked for compensation since it was there fault they are rining me back in the morning how much do you think i should go for,

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what happends when you find out you have been paying somebody elses bill i was paying 35 pound a month for a year just noticed it phoned them up and it turns out i have been paying someone elses bill he even phoned up and told edf (please note i dont know him and he lives 300 miles away) but nothing was done till i noticed it this morning, they have refunded me the money but i asked for compensation since it was there fault they are rining me back in the morning how much do you think i should go for,

 

Who is your provider?

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I was hoping it was one of the utility companies that have a Rep on CAG.

 

If the money they've refunded was in excess of your normal bill you should have had 8% statutory interest as well.

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  • 2 years later...

 

I have this and took it to court with Npower. They simply disregard this as they do every other directive. The worrying thing is that if I did this in my proffession (ignored our code of conduct) I would be instantly dismissed from my organisation and be bankrupt. Why does this continue for energy companies?

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This thread is 2years+ old.

Any Letters I Draft are N0T approved by CAG and no personal liability is accepted.

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Well my action was two years ago. Still waiting for compensation. The 'back billing' directive was simply ignored. Its parr for the course really. Basically energy companies are not challenged and if you don't like it you can complain but then you'll get a hasty tax bill (as director moves to become director of Inland Revenue) very strange practice that is the reason why I am leaving this country.

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  • 1 month later...

Its all very well posters saying the "code" enables you to do this and that but who is the body that ENFORCES THE CODE OF ACCURATE BILLING for an individual domestic customer????? In my view the unenforceable "code" is not worth a carrot.

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