Jump to content


  • Tweets

  • Posts

    • Hi All   After a bit of advice to see where I stand. Bought a car in Sept 2022 on pcp. Been told it had a big inspection and was good to go. Had many issues with it throughout the year including trims coming off the car and sunroof not closing.   While getting the sunroof repaired at month 12, in Sept 2023, the bodyshop guy said your cars been in a bad accident. Garage said it hasn't but offered to take the car back at half of what I paid for it as long as I buy a replacement from them before inspecting it (probably damage control) (car was £78k, said they'd offer £40k "trade in value" as if doing me a favour).   Ended up getting a forensic inspection done for £2400 in Dec 2023, confirmed car was in a bad smash (write off level but unrecorded on hpi) and potentially unsafe to drive - front end is slightly bent towards 1 side, what looks like a hairline crack on the chasis, overspray, bonner with patches of filler all over it, damaged rubbers etc   Raised complaint to finance company and few weeks ago to FOS... just wondering what people's experiences have been like going through the FOS, main thing that concerns me is that it was 12-13 months after I bought the car that I realised what caused these issues and raised the issue to the garage/ finance co but the damage/ misaligned panels are actually visible in the advert photos which I saved thankfully.    Dealership has had my car for 4 weeks to let a few bodyshops look at it (without giving me a courtesy car!!!) Not giving me any updates either because I went to the FOS about it and didnt want to speak to them over the phone anymore as opposed to emails. Note: hanging trim was reported within 3 months but due to part delays it didn't come until like July 2023, within 2 months the piece came off again, claimed under repairers warranty for another replacement 6 weeks ago and within 2 weeks this time the trim is coming off AGAIN (assuming it won't stay on due to the car being actually bent out of shape slightly)   Any idea if I have a good case or if there's anything else I can do?   Thanks
    • After the dealer failed to refund the money I checked the sort code and account number to reveal which bank received the money. It turned out to be HSBC BUSINESS DIRECT ONLINE. I called them and they confirmed the account name wasn’t Langley Cars though obviously didn’t tell me the correct account name. My bank contacted HSBC after I reported this to be fraud and they did in fact do a charge back but reversed the decision when the dealer sent a copy of the receipt he gave me for the deposit where it said it was non-refundable. I said that doesn’t mean anything when the car should never have been put on the forecourt when it was a death trap, and not fit for purpose.   The MOT revealed only a few of the faults which he agreed to correct in a week as I needed the car to travel out of London for work. He didn’t meet that deadline either because there were other more serious problems as identified by my independent car check. The same mechanic informed the dealer of these faults. The car wasn’t fixed by the agreed date due to the extensive repairs needed. So he was in breach of our contract on many levels.    I requested the bank find out the correct name of the account and they said the only information they had was like you said was the account number and sort code. I challenged the bank stating that whenever I create a new payee if the name doesn’t match the registered account name, it declines the creation of the proposed payee. So what happened in this instance?    I checked company’s house using the address from where the dealership is located and there was neither the two names, one was aa advertised in AUTOTRADER and the other on the courtyards entrance. I thought as I had made payment to the dealers ‘Trading as’ name that it would more than likely be enforceable than any other. Indeed the Bailiff was the one to call me and say that a variation of the warrant of control needed to be done before he could go and enforce the order. I cross-checked the address on Companies House website and got 3 different business names. Only one appears to be car related.  I am unsure as to what I can do within the variation of the warrant which the bailiff felt was appropriate. I will speak to him again Monday. 
    • Their PCN does not comply with the Protection of Freedoms Act 2012 Schedule 4. iit was not posted until 13 days after the event for one thing meaning it would be deemed to arrive on the 15th day instead of the 14th day. Now though we cannot expect that your PCN also missed the deadline there were still two other things wrong with the wording of the PCN that if your PCN has the same wording as your friends means that your PCN would not be compliant either. Their PCN does not specify the period of parking as required n the Act. It does show the ANPR arrival and departure dates but as those times include driving from the entrance to finding a parking place then later driving from the parking place to the exit cannot be described as a parking period. I suspect that the " Important Note" on your form will also not comply though I cannot be sure until we see your actual PCN.The reason I can't confirm that is because they sent out the PCN too late they have said that they are pursuing your friend on the assumption that they were the driver as well as the keeper-something that Courts do not accept. But it does look as if your PCN is not compliant which means that the keeper cannot be held liable to pay the charge. Only the driver can be made to pay it. If you have not appealed and revealed who was driving, there is no way that  Excel know who was driving.  So just to be sure please send them an SAR . On another topic do you have any proof that you did not stay there for so long just to really spoil Excel's day.
    • As your first PCN was a Notice to Driver which would have been followed by a Notice to keeper over a month later [even though it may only state Parking Charge notice] it is even more necessary to send PE an SAR. If either document fails to comply with the Protection of Freedoms Act  2012 Schedule 4 then both you and your father are in the clear. So you do not need to worry about is any paperwork from unregulated debt collectors and fifth rate solicitors. The only thing to look out for is a Letter of Claim and all you have to do is respond with a snotty letter back to them .  
  • Recommended Topics

  • Our picks

    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
        • Like
  • Recommended Topics

Code of Practice for Accurate Bills / Back Billing for Domestic Customers


style="text-align: center;">  

Thread Locked

because no one has posted on it for the last 2014 days.

If you need to add something to this thread then

 

Please click the "Report " link

 

at the bottom of one of the posts.

 

If you want to post a new story then

Please

Start your own new thread

That way you will attract more attention to your story and get more visitors and more help 

 

Thanks

Recommended Posts

  • 6 months later...

"Under the Code, from 1 July 2007, where the suppliers are at fault in not billing a domestic

customer, they will not send a bill which includes unbilled energy consumed more than 1 year

previous to the bill being issued."

 

Can I clarify this applies in the situation where my energy supplier stopping billing for usage in error and only noticed after > 2 years? i.e. it was their fault for not billing but I didn't inform them of this and it was an audit by the energy company which identified the problem.

Link to post
Share on other sites

The Code of Practice for Accurate Bills (the Code) has been developed by the Energy Retail Association (ERA) with British Gas (including Scottish Gas), EDF Energy, E.ON, npower and Scottish Power; these companies all support the independently-audited Code of Practice and are committed to the Code as a minimum standard of service for customers. Scottish and Southern Energy has a Domestic Customer Charter which includes similar standards of service in relation to billing and back billing. This document reflects the principles which all of the major energy suppliers apply in relation to back billing.

Link to post
Share on other sites

Ok but Scottish Hydro Electric is not mentioned so am I to assume they DO NOT subscribe to this charter? Or do you know if they have specifically excluded themselves from this charter?

 

The reason for the question is that I have been back billed > 2 years by Scottish Hydro Electric as a result of their error in not billing me. I have been a customer of Scottish Hydro Electric at my address for the past 7 years when they suddenly stopped billing.

Link to post
Share on other sites

  • 1 month later...

My situation is similar. i have been with npower for about a year now yet have never had a bill. Last July I called them asking when i would be billed. In short they had no answer and could only tell me that i was in debt to them. I am paying via a payment card at the rate of £50pm yet STILL receive no bills. They have called me twice, despite my paying on-the-dot of each month, more or less ordering me to pay £100pm, something which is just not affordable.

I have no idea how much is owed, how much is current, nothing, yet they have all my details correct re posting bills etc and they managed to post the card to me so I'm in a bit of a quandary here.

Any ideas or advice?

Link to post
Share on other sites

  • 3 weeks later...

I have a similar problem with EDF. I moved house in October 2010 which was under Southern Electric. I then transferred to EDF in January 2011 and have yet to recieve a Gas Bill. I have made my complaint and i am being told that it is in the hands of a specialist team ( Load of BS if you ask me)..Am i correct in thinking that if i have not received a bill by January (12 months since joining EDF) i will not be liable to pay for any gas used that is more than 12 months old?Any help would be greatfull.Thanks,DGS

Link to post
Share on other sites

I have finally recieved a gas Bill from EDF energy.. Shocked is not the word... £800 Gas Bill from 4th Jan to 16th Nov!!The booklet i received when joining EDF said my gas charges were a daily charge of 23.07pence per day and a usage cost of 3.08per Unit (Kwh). i took this as my meter cost per unit of gas used as being 3.08 pence, i.e 10 units= 38p / 100unit =£3.80 etc etc . My bill shows the total units used as 2640 and it says this equals over 28000 Kwh................The code of practice says that they should provide clear and understanding bills.. My bill does not show or explain how this calculation is worked out nor does any of my paperwork say that this calculation even exists.. Anyone any advice on what to do regarding a dispute.?ThanksDGS

Link to post
Share on other sites

  • 2 months later...
  • 1 month later...

I'm not convinced you would have this removed. Yes you're right in relation to the fact if they haven't charged you after a year it has to be wiped off for domestic users (not businesses) but that's if you've made every effort to ensure they have read the meter and asked them about paying the bill. If you've said nothing I think you'd be on dodgy grounds. Those that have attempted should be fine.

 

@ don't get shafted it should deffo be on the bill somewhere.

 

Electricity is easy. Just multiply the units used by the tariff prices (there may be more than one).

Gas is more tricky. Don't have the figures in front of me but from memory it's the following:

 

your units used (since your last bill) multiplied by 2.83 (roughly) X 1.022640 (roughly) x (the calorific factor roughly about 39 ish) ALL divided by 3.6.

 

2.83 is to convert to metric (if it isn't already).

1.022640 is for the temp and pressure variations.

calorific factor is kinda how good the energy is and is usually from say 38 - 43.

3.6 is to convert from seconds into kwh (once all the other factors are worked out).

 

Sorry this is a bit tricky. Once you've had a few goes at it. it/s not too bad. I had big problems with Npower so I looked into it and found it's not that hard really.

 

The only figures that change above really are the number of units used and the calorific value. (and maybes if you're using a metric meter).

 

Best bet is too google Gas conversion factors and there's probably a calculator site that will work it out.

 

The companies quite often get it wrong. Even basic stuff. So don't be afraid to challenge them if you think it's wrong.

 

Later on they also wanted to charge me about £7 in VAT. My bill was for about £95 + VAT.

As VAT is 5% on fuel the vat should have been about say £4.50 not £7. I explained that as it's only 5% that if I'd used £100 it should be £5 for VAT. As I'd used less than £100 it must be less but they were adamant it was £7. Eventually got this and many other basic errors sorted and got compensation too. Result. :)

Link to post
Share on other sites

  • 2 months later...

what happends when you find out you have been paying somebody elses bill i was paying 35 pound a month for a year just noticed it phoned them up and it turns out i have been paying someone elses bill he even phoned up and told edf (please note i dont know him and he lives 300 miles away) but nothing was done till i noticed it this morning, they have refunded me the money but i asked for compensation since it was there fault they are rining me back in the morning how much do you think i should go for,

Link to post
Share on other sites

what happends when you find out you have been paying somebody elses bill i was paying 35 pound a month for a year just noticed it phoned them up and it turns out i have been paying someone elses bill he even phoned up and told edf (please note i dont know him and he lives 300 miles away) but nothing was done till i noticed it this morning, they have refunded me the money but i asked for compensation since it was there fault they are rining me back in the morning how much do you think i should go for,

 

Who is your provider?

Link to post
Share on other sites

I was hoping it was one of the utility companies that have a Rep on CAG.

 

If the money they've refunded was in excess of your normal bill you should have had 8% statutory interest as well.

Link to post
Share on other sites

  • 2 years later...

 

I have this and took it to court with Npower. They simply disregard this as they do every other directive. The worrying thing is that if I did this in my proffession (ignored our code of conduct) I would be instantly dismissed from my organisation and be bankrupt. Why does this continue for energy companies?

Link to post
Share on other sites

This thread is 2years+ old.

Any Letters I Draft are N0T approved by CAG and no personal liability is accepted.

Please Consider making a donation to keep this site running!

Nemo Mortalium Omnibus Horis Sapit: Animo et Fide:

Link to post
Share on other sites

Well my action was two years ago. Still waiting for compensation. The 'back billing' directive was simply ignored. Its parr for the course really. Basically energy companies are not challenged and if you don't like it you can complain but then you'll get a hasty tax bill (as director moves to become director of Inland Revenue) very strange practice that is the reason why I am leaving this country.

Link to post
Share on other sites

  • 1 month later...

Its all very well posters saying the "code" enables you to do this and that but who is the body that ENFORCES THE CODE OF ACCURATE BILLING for an individual domestic customer????? In my view the unenforceable "code" is not worth a carrot.

Link to post
Share on other sites

  • Recently Browsing   0 Caggers

    • No registered users viewing this page.

  • Have we helped you ...?


×
×
  • Create New...