PDL help needed urgently

[daveegan06]

My circumstances have changed and i can not afford to pay these and continue rolling them over. I really need quite a lot of help and advice please, any will be greatly appreciated.

 

I owe lending stream £415, but seem to be paying them back about £600 a month.

I owe quick quid about £400, but pay back £250-£300 a month in interest and fees.

I owe cash genie £100, and pay back £30 a month, every month.

 

My main worries are them contacting my work, even if i have already contacted them first. Is there a standard notice that i can send them that means they cannot contact my work place?

I have cancelled my card, reported lost, and ordered a new one. Can they still access my account through this new one, do i need to close the account and try to open another with another bank?

How, and when do i contact them. Are there any letter/emails that i can use and send them.

How much do i offer them, as my hours have been cut and my outgoings have increased massively. And how much information do i have to give them re my ins and outs? I have already paid back more than i borrowed, and i am willing to pay back the capital that i still owe, but i simply cant afford to pay back £1000 a month. I can afford say £50 a month for each starting this month. Is that good enought do you think.

Also who and where do i contact these people.

 

Thanking you all in advance.

[Cait116]

Hi there Dave

Don't worry - first thing to do is close your bank account and open a new basic one (Halifax does a good basic account). They can still possibly access your bank account even if you have reported your card missing. Ring or email them just before your default date and tell them you can't afford to keep rolling over your loans and you would like to set up a payment plan. I know that both QQ and L.S. will huff and puff and won't come to an agreement at first but keep emailing them your offer. You could pay off Cash Genie in one go as QQ and LS will leave things for a month or two.

Lending stream email address: [email protected]

Quick Quid email address: [email protected]

 

Send them an email something along the lines of (change wording to suit - you don't have to give them your mobile or landline numbers but at least it will stop them calling you at work - I haven't had any calls at work, just a couple to my mobile and one to my landline).

 

I cannot now afford to agreed monthly payments. I am willing to pay the original loan of £xxxx plus one month's interest.

In view of my circumstances, please would you agree to temporarily accept a reduced offer of £xx per month for xxx months. If charges are being added to the account I would be grateful if you would freeze these so that all payments made will reduce what I owe you.

I would be grateful if you would either send a paying−in book or send me your bank details in order for me to set up a standing order to make it easier to pay you.

If you need to contact me then I would prefer it in writing via email at this address. However, if you urgently need to contact me then I am available before 8.30 a.m. Monday - Friday and again after 5.30 p.m. on my mobile: xxxxxxxxxxxxxxx. I would ask you not to call me on my work number as I will not be able to take personal calls.

Thank you for your assistance. I look forward to hearing from you as soon as possible.

If they do call you at work then there is a harrasment letter you can send. In the meantime, concentrate on closing your bank account and opening a new one. Good Luck and keep posting here, there is a lot of helpful knowledgeable guys here all very willing to help x

 

 

 

[daveegan06]

Thank you so much Glo, cant thank you enough.

There is only 1 problem, im already with Halifax as they are the only ones who would give me an account. I believe that all high street banks have to give you a guaranteed basic bank account, but i ma not sure if this is correct? If i cant open another what options do i have?

Plus do you have that anti-harrasment letter please, just in case i need it.

The loans are due on 28/02, should i email them on the 24th?

Thanks again

[MARTIN3030]

Best to put something in writing and keep a copy.

They are required to consider your financial position in terms of your ability to repay.

They should not be able to take payment from a new debit card unless you have authorised it.

I think that you should start 3 different threads here so we can help you to deal with each one.

Once you have done this send a report to site team if no help is coming.

[Cait116]

Hi again

 

See below for wording of harrasment letter. You won't need it though if you tell them you only want to deal with them via email or mobile number, but just in case here it is:

 

Dear PAYDAY

 

I am writing in relation to the quantity and frequency of telephone calls that I have received from your company, which I deem to be personally harassing.

I have verbally requested that these stop, but I am still receiving calls.

 

I now require all further correspondence from your company to be made in writing only.

 

I am of the view that your continued harassment of me by telephone puts you in breach of The Consumer Protection from Unfair Trading Regulations 2008, and the Protection from Harassment Act 1997.

 

If you continue to harass me by telephone, you will also be in breach of the Communications Act (2003) s.127 and I will report you to OFCOM, Trading Standards and The Office of Fair Trading, meaning that you will be liable to a substantial fine.

 

Please treat this also as a formal complaint under the procedures set out by the Financial Ombudsman (FOS). As such, you are required to send me a copy of your company complaints procedure.

 

Furthermore, please note that the FOS consider it unfair for you to continue with phone calls when requested not to do so.

 

Yours faithfully,

SIGN YOUR NAME DIGITALLY

[daveegan06]

Best to put something in writing and keep a copy.

They are required to consider your financial position in terms of your ability to repay.

They should not be able to take payment from a new debit card unless you have authorised it.

I think that you should start 3 different threads here so we can help you to deal with each one.

Once you have done this send a report to site team if no help is coming.

 

 

Thanks for the advice mate. When you say in writing, will an email do or do i need to post it to them recorded delivery?

Do you mean start a thread for each company? If thats the case i will only nned 2, as i will pay cash genie in full at month end as re Glos advice.

Dont know how to change this thread into 2 though?

[MARTIN3030]

Yes writing is best kept to surface mail sent by RD.

So do you have any idea what you can offer realistically ?

You should inform them that your ability to pay has changed in light of new circumstances.

Ask them to forward you a copy of their complaints procedure as is your entitlement.

Telephone contact requests to stop can be made,but you need to make it clear that you are not avoiding contact,but that you want everything kept in writing.

If they persist after that,they are also in breach of the Lending Code as well as CPUT.

I will give you the addresses to send to give me few minutes.

[Cait116]

The Post Office does a good basic account. In my case I closed down my account and moved my salary into my OH's account as I was aware that they might try and set up Direct Debits or take money at silly times (like in middle of night!) from your account. Apparently they have been known to do this but I have not experienced it - obviously, as I changed my account

However, QQ are still trying to get my new bank details from me! NO CHANCE!

[MARTIN3030]

For Lending stream;

 

Lending Stream

Wisteria-Cavendish House, 369, Burnt Oak Broadway, Edgware, Middlesex, HA8 5AW

[MARTIN3030]

Ok seems its taken quite a bit of detective work by site team.

Quick Quid trade under a parent company called Cash Euro Net UK

However their consumer credit licence gives addresses in the US,aside from one office in the UK for correspondence of documents.

Seems this is one of those third party addresses who intercept mail and forward it.

I am a little concerned by the clarity and transparicy of Quick Quid website-who have no mention of this nor any registered address.

Anyway here is the address you need to send communications in relation to them;

 

Cash Euro Net UK T/A Quick Quid

Abogado Nominess Ltd, 100, New Bridge Street, London, EC4V 6JA

[MARTIN3030]

ABOGADO PTE LTD (“Abogado”) was incorporated on 6 September 1994 and has been providing corporate secretarial services to its clients comprising local companies as well as multi-national companies, both private and public, with offices in Singapore and various other jurisdictions.

[Cait116]

Dave - how's it going? Just to let you know that I managed to get another of my PDL's to come to a payment agreement. I just kept emailing them with my "fair and reasonable" offer. It was Quick Quid - on of yours. So don't be initmidated. Please come on here if you need any help. Good Luck x

[aboo9395]

Can I just jump in and say that I have finally managed to get rid of all 5,yes 5 payday loans so it can be done!I found the best way to deal with quick quid was to use the live chat service on the website,i only ever got them to agree to a 3 month payment plan however,I also have an email address for someone at wonga.com who seems to actually talk sense if anyone needs it.good luck everyone,this website is the only way I managed to get out of the horrific cycle,it can be done!!!x

[Cait116]

Nice one! Well done aboo, bet it feels brilliant!!

 

Just as a matter of interest did any of them enter a default on your credit file?

[aboo9395]

Nice one! Well done aboo, bet it feels brilliant!!

 

Just as a matter of interest did any of them enter a default on your credit file?[/quote

 

It's does feel great and let's just say Iv realised how if you can juggle multiple payday loans you can organise your finances once the loans are gone,I feel like an idiot for ever thinking I needed them but we all know how easy it is.I can't help you on the credit file issue as I don't keep a check on it,I just assume my credit is in pieces and while I was in the thick of the pdl cycle the prospect of confirming it was too depressing!!

I know quick quid didn't as I never defaulted with them,I entered into a pre-default payment plan but it did take some doing and lots of threats to report them as they want you to default to prove you don't have the money to pay in the first place.they always buckle in the end though,I did find them the best of a bad bunch.the only ones who would never agree to any kind of payment plan was payday express who I know are reasonable with many people so I honestly think it's just luck in terms of how you are dealt with.any questions though please do feel free to pm,I dot claim to be an expert but I do sadly have 2 years experience of dealing with this situation,and had I found this site 2years ago it would never have escalated like it did as within months of finding it,I was sorted.the people on here are amazing and everyone keeps you going!!