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    • First of all welcome to the Forum. Do not worry about Drips+ -a dead sheep has more power so do not let them bother you and never contact them. It is a pity that you wrote to PE  which would be perfectly normal, except with crooks like PE  as you may have revealed you were the driver. You have lost the protection of POF A but it is not a fatal. Please do not even think of paying a penny. The amount may go higher in the short term but when the poor dears do not hear from you they get worried ( because they think to won't pay) do they start sending begging letters and reduce the amount owed.I One of the Site Team will be along shortly and give you a template to fill in which helps us to give you the best advice should they not give up. Just complete the form and post up photos of the signs at the entrance to the hotel and others around the car park and the terms on their ticket machine if there is one.
    • HI   You took possession of the Property in 2010 but when did you end the Tenancy Agreement?   Did you give them the required Notice to end your Tenancy?   You mention you paid a Deposit in 2010, was this returned when you ended the Tenancy?   You need to know exactly what they are claiming money owed is for and surprised that solicitors letter does not mention this.   Send the Landlord a Subject Access Request (SAR) asking for 'ALL DATA'  (ensure to send a copy to the Solicitor acting for them as well. 
    • yes only court...   can I confirm this was settled via Barclaycard and chargeback as it was a debit card, rather than section 75 via a creditcard?  
    • Hi   Sorry for the delay in getting back to you don't worry we have not forgot you.   So they have destroyed ALL DATA personal to you as you did not take the Property. (really they have put there foot in it)   If they hold no personal data then they have NO evidence of what was agreed to with your Holding Deposit and the refusal to return it.   Now if it was me I would let them drop themselves in it even further by responding to there SAR response.   Thank you for your SAR Response dated XX/XX/2019   Due to this response I require clarification of the following:   1. Have you followed the Data Protection Act 2018 & General Data Protection Regulations on Destroying My Personal Data?   2. If you have Destroyed All My Personal Data then what documentation do you hold that I have signed/agreed to the Holding Deposit being Non-Refundable and to provide copies of this documentation.   3. I require a copy of your Policy on Holding Deposits   Please bear in mind the above is what I would do.   I do think it is looking like you may have to go down the court route (make sure and have a good read of that link I previously gave you to the Tenants Fee Act).
    • HI   Firstly the parking in front of your drive, do you have a pavement with a Drop Kerb in front of your property to access your driveway, if so are they infringing on the Drop Kerb? (note your can ask the council to to paint a white line with lines at the end on the road in front of the drop kerb please note there may be a cost from the council to do so)   As for the CCTV look at this ICO link: https://ico.org.uk/your-data-matters/domestic-cctv-systems-guidance-for-people-using-cctv/   Due to the new DPA/GDPR if you have CCTV on your Property and it views outside of that Properties Bounderies they then need to register as a Data Controller with the ICO.   So I would make a Formal Complaint in writing to the Councils Data Controller, ICO (specifically asking if this individual is Registered with them as a Data Controller) & Police, you need to keep a good paper trail of this individuals actions.   I hope this individual knows the Law on Harassment as from your thread that is the impression I get is no matter what you do they will find something else to complaint about.  
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newto

SAR Response help needed

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Hi all, I am stuck. I have been registered as a member for a while but not really used the site before.

 

I sent an SAR request and have received a response which I have attached.

 

Can anyone tell me if I am being fobbed off here as surely companies have to hold details of who called who and when regarding the account its not my job to do that and as they are also usually recorded surely there is notes on the account to say so also.

 

Any help is appreciated as this is in relation also to a court case.

 

ThanksSAR Request Reply.jpg

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They are within the scope to ask that your requests are specific.

Do you know the dates ?

You could ask for telephone call logs and get the info from there-though they could do this also.

Who did you make the SAR to?


Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.

 

 

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The request was sent to GE Money.

 

Surely as you say they would log each call and would then keep a record of calls made so I could ask them for that but then they may still fob me off.

 

Do you know if they have to keep a log of calls made either to me or from me?

 

 

Thanks for your help

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I have done a number of SARs from banks to The Council,from Insurance Companies to Telephone Co's

I always ask for telephone logs,you will know as most do,its hard to speak with any organisation these days,without being prompted with a message that calls are being recorded for training purposes.

Sometimes a data controller will use what is called disproportionate effort to avoid compliance.

They are entitled to use this if it can be seen that there will be much work involved in meeting your request.

If they do cite this then they have to say why,and also indicate if a further fee is required and how much.

They can also use non specific requests as a reason to deny full disclosure.

If you are not exactly sure of the date and time,you can say on dates between XXX and XXX made from xxxx tellephone number to xxxx (their number)

Maybe you can find this info on your own telephone bills.

So ask for a log and screenshots-screenshots of account activity can often reveal content of calls.


Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.

 

 

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Thank you for your help.

 

I will try asking for the call logs and see where I get.

 

They maybe don't want to give me them as I had to send them a letter a while back regarding harrassment telephone calls so that is why they maybe do not want to disclose this information.

 

Kind Regards for helping. I will ask again if I come a cropper further down the line.

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give them an ultimatum,i.e. tell them they have 10 days to comply with your request,if they cannot then" their failure to provide all of the required documentation within 10 days from receiving this communication constitutes your agreement to the following terms,1,the debt did not exist.2,it has been paid.3,any contract was voidable from the start.4,you accept liability for any damages i suffer as a result of your actions.5,you abandon this claim and will pursue this matter no further .I presume silence to mean acquiescence in all these matters.

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gearjamma,the poster has not yet given details of why the SAR is being requested,I think therefore its a little presumtious to offer such advice without the further info.

Newto,for the record,a data controller can refuse a request in part on the grounds of non specific request,as prev advised.

The other reason can be under whats called disproportionate effort,this is where they can say that to comply needs more work and time to comply.

Where this is used,they should indicate the reason and give the additional amount payable for them to comply as was pointed out.


Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.

 

 

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Hi

Welcome to The Consumer Action Group.

 

 

I am just letting you know that as you haven't had any replies to your post yet, it might be better if you post your message again in an appropriate sub-forum. You will get lots of help there.

 

Also take some time to read around the forum and get used to the layout. It is a big forum and takes a lot of getting used to.

 

 

Once you start to find your way, you will soon realise that it is fairly easy to get round and to get the help you need.

 

It can be bit confusing at first.


Please be advised that my time will be limited for the next few weeks.Thanks for your understanding.

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