SAR Response help needed

[newto]

Hi all, I am stuck. I have been registered as a member for a while but not really used the site before.

 

I sent an SAR request and have received a response which I have attached.

 

Can anyone tell me if I am being fobbed off here as surely companies have to hold details of who called who and when regarding the account its not my job to do that and as they are also usually recorded surely there is notes on the account to say so also.

 

Any help is appreciated as this is in relation also to a court case.

 

Thanks

[MARTIN3030]

They are within the scope to ask that your requests are specific.

Do you know the dates ?

You could ask for telephone call logs and get the info from there-though they could do this also.

Who did you make the SAR to?

[newto]

The request was sent to GE Money.

 

Surely as you say they would log each call and would then keep a record of calls made so I could ask them for that but then they may still fob me off.

 

Do you know if they have to keep a log of calls made either to me or from me?

 

 

Thanks for your help

[MARTIN3030]

I have done a number of SARs from banks to The Council,from Insurance Companies to Telephone Co's

I always ask for telephone logs,you will know as most do,its hard to speak with any organisation these days,without being prompted with a message that calls are being recorded for training purposes.

Sometimes a data controller will use what is called disproportionate effort to avoid compliance.

They are entitled to use this if it can be seen that there will be much work involved in meeting your request.

If they do cite this then they have to say why,and also indicate if a further fee is required and how much.

They can also use non specific requests as a reason to deny full disclosure.

If you are not exactly sure of the date and time,you can say on dates between XXX and XXX made from xxxx tellephone number to xxxx (their number)

Maybe you can find this info on your own telephone bills.

So ask for a log and screenshots-screenshots of account activity can often reveal content of calls.

[newto]

Thank you for your help.

 

I will try asking for the call logs and see where I get.

 

They maybe don't want to give me them as I had to send them a letter a while back regarding harrassment telephone calls so that is why they maybe do not want to disclose this information.

 

Kind Regards for helping. I will ask again if I come a cropper further down the line.

[gearjamma]

give them an ultimatum,i.e. tell them they have 10 days to comply with your request,if they cannot then" their failure to provide all of the required documentation within 10 days from receiving this communication constitutes your agreement to the following terms,1,the debt did not exist.2,it has been paid.3,any contract was voidable from the start.4,you accept liability for any damages i suffer as a result of your actions.5,you abandon this claim and will pursue this matter no further .I presume silence to mean acquiescence in all these matters.

[MARTIN3030]

gearjamma,the poster has not yet given details of why the SAR is being requested,I think therefore its a little presumtious to offer such advice without the further info.

Newto,for the record,a data controller can refuse a request in part on the grounds of non specific request,as prev advised.

The other reason can be under whats called disproportionate effort,this is where they can say that to comply needs more work and time to comply.

Where this is used,they should indicate the reason and give the additional amount payable for them to comply as was pointed out.

[sir_gilmour]

Hi

Welcome to The Consumer Action Group.

 

 

I am just letting you know that as you haven't had any replies to your post yet, it might be better if you post your message again in an appropriate sub-forum. You will get lots of help there.

 

Also take some time to read around the forum and get used to the layout. It is a big forum and takes a lot of getting used to.

 

 

Once you start to find your way, you will soon realise that it is fairly easy to get round and to get the help you need.

 

It can be bit confusing at first.