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I have TV with buy as you view and everything was going fine until i got a new "account manager" who ignores all notes on my account ie:- DO NOT ATTEND PROPERTY IF ACCOUNT HOLDER NOT PRESENT being the main one.

 

i am the only person on the CCA and HP agreements. there fore he should only deal with me

 

well he attends my property while i am at work and he proceeds to tell my partners mum:-

 

  1. How much he is taking from the meter
  2. how much needs to be in the meter for next visit
  3. how much is left to clear the account

 

all this information is divulged without my authority.

 

I have been intouch with ICO and they have confirmed that this is a breach of the data protection act and that i need to write a complaint letter to the company.

 

I have got a clue how to write/word this letter can anyone please help with this!

 

thank

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If you are asked to deal with any matter via private message, PLEASE report it.

Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

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Hi.

we have a strict data protection policy and all of our Customer Account Managers are trained and monitored regularly to ensure compliance. We take data protection very seriously.

In order for us to investigate this properly, I need you to contact Linda Davies, Customer Services Director and let her know who you are.

We can then take a full statement from you and your partner's mother and then proceed with an investigation.

Best regards

BAYV

I have TV with buy as you view and everything was going fine until i got a new "account manager" who ignores all notes on my account ie:- DO NOT ATTEND PROPERTY IF ACCOUNT HOLDER NOT PRESENT being the main one.

 

i am the only person on the CCA and HP agreements. there fore he should only deal with me

 

well he attends my property while i am at work and he proceeds to tell my partners mum:-

 

  1. How much he is taking from the meter
  2. how much needs to be in the meter for next visit
  3. how much is left to clear the account

 

all this information is divulged without my authority.

 

I have been intouch with ICO and they have confirmed that this is a breach of the data protection act and that i need to write a complaint letter to the company.

 

I have got a clue how to write/word this letter can anyone please help with this!

 

thank

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please note the above post is NOT a confirmed company representative and confirmed reps will have their name in green

Please note:

 

  • I am employed in the IT sector of a high street retail chain but am not posting in any official capacity,so therefore any comments,suggestions or opinions are expressly personal ones and should not be viewed as an endorsement or with agreement of any company.
  • i am not legal trained in any form.
  • I have many experiences in life and do often use these in my posts

if ive been helpful kick my scales, if ive been unhelpful kick the scales of the person more helpful :eek:

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