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    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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I have TV with buy as you view and everything was going fine until i got a new "account manager" who ignores all notes on my account ie:- DO NOT ATTEND PROPERTY IF ACCOUNT HOLDER NOT PRESENT being the main one.

 

i am the only person on the CCA and HP agreements. there fore he should only deal with me

 

well he attends my property while i am at work and he proceeds to tell my partners mum:-

 

  1. How much he is taking from the meter
  2. how much needs to be in the meter for next visit
  3. how much is left to clear the account

 

all this information is divulged without my authority.

 

I have been intouch with ICO and they have confirmed that this is a breach of the data protection act and that i need to write a complaint letter to the company.

 

I have got a clue how to write/word this letter can anyone please help with this!

 

thank

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If you are asked to deal with any matter via private message, PLEASE report it.

Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

Please help CAG. Order this ebook. Now available on Amazon. Please click HERE

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Hi.

we have a strict data protection policy and all of our Customer Account Managers are trained and monitored regularly to ensure compliance. We take data protection very seriously.

In order for us to investigate this properly, I need you to contact Linda Davies, Customer Services Director and let her know who you are.

We can then take a full statement from you and your partner's mother and then proceed with an investigation.

Best regards

BAYV

I have TV with buy as you view and everything was going fine until i got a new "account manager" who ignores all notes on my account ie:- DO NOT ATTEND PROPERTY IF ACCOUNT HOLDER NOT PRESENT being the main one.

 

i am the only person on the CCA and HP agreements. there fore he should only deal with me

 

well he attends my property while i am at work and he proceeds to tell my partners mum:-

 

  1. How much he is taking from the meter
  2. how much needs to be in the meter for next visit
  3. how much is left to clear the account

 

all this information is divulged without my authority.

 

I have been intouch with ICO and they have confirmed that this is a breach of the data protection act and that i need to write a complaint letter to the company.

 

I have got a clue how to write/word this letter can anyone please help with this!

 

thank

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please note the above post is NOT a confirmed company representative and confirmed reps will have their name in green

Please note:

 

  • I am employed in the IT sector of a high street retail chain but am not posting in any official capacity,so therefore any comments,suggestions or opinions are expressly personal ones and should not be viewed as an endorsement or with agreement of any company.
  • i am not legal trained in any form.
  • I have many experiences in life and do often use these in my posts

if ive been helpful kick my scales, if ive been unhelpful kick the scales of the person more helpful :eek:

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