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Ge money purple loans & future mort

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Hi hope someone can help me.

We had a loan with future which was taken out in Nov 2003 and the broker was Purple Loans

which is now part of GE Money.

We wrote to Future before Christmas with regard to mis sold PPI they got back to us and told us it was Purple we had to deal with as they made us take the PPI we wrote to the address then we had to write to GE as they now own Purple.

GE have replied to say as it was before 2005 and as more than 3yrs has passed we should have had cause to complain also since it was more than 6yrs they or the FOS are unable to help or to do any more and this is the final response letter.

We are owed over £1700.00 of this PPI which we know now was forced on us the loan was paid out in 2006 and no rebate or any thing was ever paid back.

So what we need to know is there anyone who can help as our next step is or where to go.

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Hi Mary

 

'since it was more than 6yrs they or the fos' I think they are quoting the Limitation Act, well if you found out about it yesterday, then the clock starts ticking from that date. They just fobbed you off. I would get all the information and file a complaint with the FOS. As much detail as possible. Fill the form in carefully.

Read some of the PPI threads and stickies on this site.

 

Theres also useful info on here:- http://www.moneysavingexpert.com/reclaim/ppi-loan-insurance


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Should I write back to GE and ask them to reconsider the final letter. ?

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I would get all the information and file a complaint with the FOS. As much detail as possible. Fill the form in carefully.

 

 

GE were not under FOS jurisdication then so FOS cant help. Onyl from JAn 05 they were.

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