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Complaint Upheld But No Payment...


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Hi

 

I've today received a letter from Egg to say my complaint re my credit card PPI claims has been upheld. However, the letter also states they cannot calculate what is due to be refunded until the outcome of the BBA's judicial review of complaints handling rules proposed by the FSA and guidence issued by the FOS.

 

Reading posts and other sites, I've seen the decision about the case may not be decided until Easter. Does this mean that despite Egg agreeing to refund monies paid, I will have to wait even longer for the money to be returned?

 

Anyone have any advice or know of anything that can be done to speed things up?

 

Thanks

 

Anth :sad:

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Anth,

 

Egg are just trying it on here and stalling for time.

 

The FSA have already issued clear guidance to all creditors that they must continue to handle ppi complaints as they have been, despite the pending court case.

 

Personally I would write and remind them of this fact and meanwhile contact the FOS for guidance.

 

Good luck

 

DJ

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