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    • Have you suffered any loss from fraud?
    • Hi   I recieved the following email a few days back I sent a complaint but had no response or acknowledgement        Dear Me Unfortunately, I am writing to you to let you know that earlier this week we discovered that DivideBuy and its customers (including you) have been the victims of a cyber incident, which involved some of your personal data being accessed. I wanted to write to you as soon as I could, to let you know what we have discovered so far, and how we are going to protect you against any consequences of this attack. Details of the Data Breach In the last few days, since becoming aware of the incident, we have been working hard, together with external specialists, to make sure that all data is secure and that an attack of this kind cannot happen again. We have also established that within the information that was accessed it may be possible to identify: Name Date of Birth Address Telephone Number Email address Associated Alias Although some credit report information was also contained within the material that was accessed, this was not stored in a readable format and so is not likely to be able to be used by the person or persons who accessed it. Please be advised that the data compromised in the incident did not contain any bank account or credit card information.   Further Steps My primary concern, and the concern of everyone at DivideBuy, is to make sure that as far as possible you are protected from any worry or other adverse consequences as a result of this incident. In conjunction with TransUnion International UK Limited (“TransUnion”), one of the UK’s leading consumer credit reference agencies, we have therefore arranged a 12 Month subscription to TrueIdentity, an online monitoring service, at no cost to you. This credit monitoring service will notify you by email of critical changes to your TransUnion Credit Report.  Should you receive an email alert, you can review and validate the reported change by logging into the TrueIdentity portal. This allows you to identify any potentially fraudulent activity on your TransUnion Credit Report.   How to access TrueIdentity To take advantage of this service and help protect your identity, please visit:  https://trueidentityassist.creditview.co.uk And enter the following Secure Access code below before 30th March 2021: DVB1346 Upon successful completion of the registration process, you will have access to the following features: Unlimited online access to the TransUnion Credit report. Unlimited online access to the TransUnion Credit Score, with score factors analysis. TransUnion credit monitoring alerts with email notifications to key changes on a consumer’s credit file. Unlimited access to online educational resources concerning credit management, fraud victim assistance and identity theft prevention.   What should I do if I believe I am a Victim of Fraud? If you believe you are a victim of fraud, check your credit report and dispute activity via your TransUnion Credit Report that you do not recognise. TransUnion will then contact the Lender who has provided the data to make them aware that the data is possibly fraudulent. The Lender will then perform a fraud investigation and remove any data if they find evidence that fraud has occurred. You may wish to add password to your credit file as an extra level of security, so any lenders performing a credit search will need to request the password from you so they can proceed with the application. You can do this by adding a Notice of Correction (NOC), for free, to your credit file. You can do that by emailing [email protected] with the wording you would like to apply and include your full name, address, and date of birth.  Please bear in mind that Notice of Correction data is not shared across the credit reference agencies. You can also request a Notice of Correction to be raised with the other credit agencies too, please see their contact information below:    Experian Ltd: https://www.experian.co.uk/consumer/guides/notice-of-correction.html Equifax: https://help.equifax.co.uk/EquifaxOnlineHelp/s/article/What-is-a-Notice-of-Correction1   You may also wish to contact Cifas, the UK’s fraud prevention service. They will be able to apply a Protective Registration warning on your credit file, for an administration fee.  To inform Lenders that you think your data could be at further risk of fraudulent access, so they can make additional checks to protect you moving forward.   The Protective Registration flag can be applied to your file with immediate effect by telephoning 0330 100 0180 (and must then be confirmed in writing).  You can also apply online at www.cifas.org.uk/pr_for_individuals. I, together with all of my colleagues at DivideBuy, truly regret any inconvenience this may have caused you, but we are working hard to put this right and to make sure that it cannot happen again.     Rob Flowers Chief Executive Officer   You are receiving this important information email because some of your data was on our database at the time of the data breach. You have NOT been added to our marketing lists or any other email list. We are sending this email to a list of people to provide important and urgent information updates about the data breach ONLY. You will not receive any marketing emails from DivideBuy unless you have signed up to receive marketing emails from us. If you wish to contact us regarding the matter you can contact us by post or email [email protected] www.dividebuy.co.uk Copyright © 2021 DivideBuy, All rights reserved. DivideBuy, Brunswick Court, Brunswick Road, Newcastle-under-Lyme, ST5 1HH, UK     I went on the dividebuy live chat and was told that dividebuy are not giving compensation for this breech, what can I do as this is causing me all sorts if worry now that my identity is going to be used in fraud, they have offered the 12 month transunion thing but I can't help but think this won't pick everything up on the dark web. I suffer from bipolar and I am really struggling to deal with it.   Is it worth me starting a County Court claim for damages or would I be wasting my time. Or would it be too early to start that and need to go through a certain route?   Tia
    • It was £229 DIGIHOME 32INCH HD READY SMART TV   Dx100 so ill have to wait for them to get back to me and then take it to a repair shop to diagnose the fault? Do you think there's any chance they might just replace it? It was only £229 which is not a lot to them but not an amount i can afford to just replace unfortunately.  
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    • Ebay Packlink and Hermes - destroyed item as it was "damaged". https://www.consumeractiongroup.co.uk/topic/430396-ebay-packlink-and-hermes-destroyed-item-as-it-was-damaged/&do=findComment&comment=5087347
      • 27 replies
    • I sent in the bailiffs to the BBC. They collected £350. It made me smile.
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    • Hi @BankFodder
      Sorry for only updating you now, but after your guidance with submitting the claim it was pretty straight forward and I didn't want to unnecessarily waste your time. Especially with this guide you wrote here, so many thanks for that
      So I issued the claim on day 15 and they requested more time to respond.
      They took until the last day to respond and denied the claim, unsurprisingly saying my contract was with Packlink and not with them.
       
      I opted for mediation, and it played out very similarly to other people's experiences.
       
      In the first call I outlined my case, and I referred to the Contracts (Rights of Third Parties) Act 1999 as the reason to why I do in fact have a contract with them. 
       
      In the second call the mediator came back with an offer of the full amount of the phone and postage £146.93, but not the court costs. I said I was not willing to accept this and the mediator came across as a bit irritated that I would not accept this and said I should be flexible. I insisted that the law was on my side and I was willing to take them to court. The mediator went back to Hermes with what I said.
       
      In the third call the mediator said that they would offer the full amount. However, he said that Hermes still thought that I should have taken the case against Packlink instead, and that they would try to recover the court costs themselves from Packlink.
       
      To be fair to them, if Packlink wasn't based in Spain I would've made the claim against them instead. But since they are overseas and the law lets me take action against Hermes directly, it's the best way of trying to recover the money.
       
      So this is a great win. Thank you so much for your help and all of the resources available on this site. It has helped me so much especially as someone who does not know anything about making money claims.
       
      Many thanks, stay safe and have a good Christmas!
       
       
        • Thanks
    • Hermes and mediation hints. https://www.consumeractiongroup.co.uk/topic/428981-hermes-and-mediation-hints/&do=findComment&comment=5080003
      • 1 reply
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DVLA Playing funny beggers, please help on next step


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Hello, I have been sending letters to DVLA regarding a LLP i received on a car I sold 2 weeks prior to the tax running out.

 

I duely sent of the completed V5C and presumed everything was fine, ad I did not hear anything to the contrary till a few weeks ago.

 

I sent template letters adjusted to my details from the cag.

 

Today I received this letter, can anybody please guide me on my next steps

 

bside.jpg

 

I have uploaded the letter scanned in and the letter is here

http://www.removalking.co.uk/internal/dvla.html

aside.jpg

Edited by thepalace1
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Thanks for the link, I had already read through that thread, and re-read again after your post.

 

I can't seem to find within that thread any specific info on what my next step should be.

 

Should I just wait for my day in court, what do you think?

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OK. It's the normal B*S* from the DVLA basically implying that because the Interpretation Act (which is law) doesn't suit them, they can choose to disregard it and introduce their own checks like the "confirmation letter" (which is not law) but allows them to fine lots of people for their screw ups.

 

If you remain adamant and firm that you posted the V5C correctly and in a timely manner, and are prepared to state the same in a court (where you would be purguring yourself if it were not true), then it becomes more than an "assertion" as they claim, and the onus is on them to prove to to be lying.

 

I would write back, re-stating section 7 of the Interpretation Act, which clearly states that when you say you have posted they have to prove you haven't, and that you are prepared to swear to this in court should they wish to proceed that far. Tell them you will of course be asking the court for your costs to be covered for their error.

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Pretty much a template letter they've sent back. Rejecting the Interpretations Act is something they can do till they are blue in the face, it still doesn't make it redundant under the law. Stick to your guns - write to your MP, ask to have it put before the ICA (DVLA independant Complaints Authority), then push it up to your MP again and have him complain to the PHSO.

 

After all that turn up in court. Defend yourself politely and present your case stating compliance with the Interpretations Act and disregard their own process which has no legal requirement. Then hopefully walk out of court with your expenses paid and a big smile on your face... well that's what I'm hoping for ;)

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Bit of an update..

 

I posted off a letter on Wednesday, and emailed a copy to the email on the last letter i received from them, re-iterating the point regarding the Interpretation act, and saying I would be prepared to stand up in court and swear to such.

 

I also included an invoice for the monies I was out of pocket, for sending all the letters ( stamps, envelopes, ink, paper, traveling to post office) totaling £11.39, just to see how they liked receiving bills, sort of in jest only.

 

Aany way, Saturday I received my post, in the post was an evelope stamped from Newcastle Upon Tyne, I opened it and out fell a cheque for £11.39, no letter, just a cheque and remittance advice slip.

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I wouldn't cash it yet, not until you receive some final confirmation they have withdrawn their charge. If they haven't, then your costs are going continue to accrue and you will be asking for more at court when you get there. having cashed the cheque may make it harder to ask for further costs at the time, although conversly, I would think having the payment in your possession would help your case as they already appear to accept they are causing you costs due to their error.

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Lucky you.

All I got 3 or 4 years back was a First Class Stamp whan I claimed for letters, photocopies and phone calls.

It came with a 2 page letter from Mrs Woolley apologising profusely for DVLA's error and failing to act on my earlier phone call pointing it out.

 

O/T

They had arbitrarily changed the Taxation Class from Bicycle to PLG, and sent me a renewal notice 6 months into the year's Tax that I had bought. They said this was because the Bicycle rate for a year was approx the same as 6 months for an 1100cc BMW car - yet there is no such a car!

When I phoned they accepted their error and promised to rectify it.

But they didn't, preferring to issue penalty letters a month or so later!

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Bit of an update..

 

I posted off a letter on Wednesday, and emailed a copy to the email on the last letter i received from them, re-iterating the point regarding the Interpretation act, and saying I would be prepared to stand up in court and swear to such.

 

I also included an invoice for the monies I was out of pocket, for sending all the letters ( stamps, envelopes, ink, paper, traveling to post office) totaling £11.39, just to see how they liked receiving bills, sort of in jest only.

 

Aany way, Saturday I received my post, in the post was an evelope stamped from Newcastle Upon Tyne, I opened it and out fell a cheque for £11.39, no letter, just a cheque and remittance advice slip.

 

Pictures or it didn't happen!!! That's just so impossible to believe :)

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More Updates, I have today received a letter from the office of the Acting Managing Director Mr Tse

 

here is the letter

 

http://www.removalking.co.uk/internal/tse/front.html

http://www.removalking.co.uk/internal/tse/back.html

 

Does anybody there know whats heppening, I haven't and will not be cashing the cheque

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Such arrogance by the DVLA! They acknowledge that it is not covered by law that a person should contact them after 4 weeks if no acknowledgement letter has been received yet they still think because their system is good that they can ignore legislation (Intepretation Act) and still issue fines!

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Hi thepalace1, we've had these sorts of letters from DVLA in relation to cars we've either scrapped at a scrap yard or sold on. We wrote back and informed them of the date the vehicle was sold/scrapped and that all the documents that were required were sent off. Yes we got threats of legal action and being taken to court but simply ignored them and never heard another thing.

 

The sad fact is DVLA extract the urine and instead of an information holding office, its now become a place where drivers and vehicle owners are targetted to impose a stealth tax on otherwise known as a fine for those willing to roll over and take what's given to them.

 

My advice is write to them offering the details of when the vehicle was sold on, tell them you sent off the forms and call that an end to it. Also email them as you'll get an auto response generated receipt offering proof in the unlikely event they do actually take you to court that you did all that you should. One thing I will mention, a few years back I bought a motorcycle and sent off the change of keeper form. After several weeks I heard nothing and contacted them about this. The swines attempted to charge me £38 for a new logbook! However, after a couple of months I did get the form I'd sent off back, it had been misposted and when I sent it off again, I got a logbook back no problems with no charges to pay.

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