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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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DVLA Playing funny beggers, please help on next step


thepalace1
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Hello, I have been sending letters to DVLA regarding a LLP i received on a car I sold 2 weeks prior to the tax running out.

 

I duely sent of the completed V5C and presumed everything was fine, ad I did not hear anything to the contrary till a few weeks ago.

 

I sent template letters adjusted to my details from the cag.

 

Today I received this letter, can anybody please guide me on my next steps

 

bside.jpg

 

I have uploaded the letter scanned in and the letter is here

http://www.removalking.co.uk/internal/dvla.html

aside.jpg

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Thanks for the link, I had already read through that thread, and re-read again after your post.

 

I can't seem to find within that thread any specific info on what my next step should be.

 

Should I just wait for my day in court, what do you think?

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OK. It's the normal B*S* from the DVLA basically implying that because the Interpretation Act (which is law) doesn't suit them, they can choose to disregard it and introduce their own checks like the "confirmation letter" (which is not law) but allows them to fine lots of people for their screw ups.

 

If you remain adamant and firm that you posted the V5C correctly and in a timely manner, and are prepared to state the same in a court (where you would be purguring yourself if it were not true), then it becomes more than an "assertion" as they claim, and the onus is on them to prove to to be lying.

 

I would write back, re-stating section 7 of the Interpretation Act, which clearly states that when you say you have posted they have to prove you haven't, and that you are prepared to swear to this in court should they wish to proceed that far. Tell them you will of course be asking the court for your costs to be covered for their error.

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Pretty much a template letter they've sent back. Rejecting the Interpretations Act is something they can do till they are blue in the face, it still doesn't make it redundant under the law. Stick to your guns - write to your MP, ask to have it put before the ICA (DVLA independant Complaints Authority), then push it up to your MP again and have him complain to the PHSO.

 

After all that turn up in court. Defend yourself politely and present your case stating compliance with the Interpretations Act and disregard their own process which has no legal requirement. Then hopefully walk out of court with your expenses paid and a big smile on your face... well that's what I'm hoping for ;)

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Bit of an update..

 

I posted off a letter on Wednesday, and emailed a copy to the email on the last letter i received from them, re-iterating the point regarding the Interpretation act, and saying I would be prepared to stand up in court and swear to such.

 

I also included an invoice for the monies I was out of pocket, for sending all the letters ( stamps, envelopes, ink, paper, traveling to post office) totaling £11.39, just to see how they liked receiving bills, sort of in jest only.

 

Aany way, Saturday I received my post, in the post was an evelope stamped from Newcastle Upon Tyne, I opened it and out fell a cheque for £11.39, no letter, just a cheque and remittance advice slip.

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I wouldn't cash it yet, not until you receive some final confirmation they have withdrawn their charge. If they haven't, then your costs are going continue to accrue and you will be asking for more at court when you get there. having cashed the cheque may make it harder to ask for further costs at the time, although conversly, I would think having the payment in your possession would help your case as they already appear to accept they are causing you costs due to their error.

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Lucky you.

All I got 3 or 4 years back was a First Class Stamp whan I claimed for letters, photocopies and phone calls.

It came with a 2 page letter from Mrs Woolley apologising profusely for DVLA's error and failing to act on my earlier phone call pointing it out.

 

O/T

They had arbitrarily changed the Taxation Class from Bicycle to PLG, and sent me a renewal notice 6 months into the year's Tax that I had bought. They said this was because the Bicycle rate for a year was approx the same as 6 months for an 1100cc BMW car - yet there is no such a car!

When I phoned they accepted their error and promised to rectify it.

But they didn't, preferring to issue penalty letters a month or so later!

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Bit of an update..

 

I posted off a letter on Wednesday, and emailed a copy to the email on the last letter i received from them, re-iterating the point regarding the Interpretation act, and saying I would be prepared to stand up in court and swear to such.

 

I also included an invoice for the monies I was out of pocket, for sending all the letters ( stamps, envelopes, ink, paper, traveling to post office) totaling £11.39, just to see how they liked receiving bills, sort of in jest only.

 

Aany way, Saturday I received my post, in the post was an evelope stamped from Newcastle Upon Tyne, I opened it and out fell a cheque for £11.39, no letter, just a cheque and remittance advice slip.

 

Pictures or it didn't happen!!! That's just so impossible to believe :)

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More Updates, I have today received a letter from the office of the Acting Managing Director Mr Tse

 

here is the letter

 

http://www.removalking.co.uk/internal/tse/front.html

http://www.removalking.co.uk/internal/tse/back.html

 

Does anybody there know whats heppening, I haven't and will not be cashing the cheque

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Such arrogance by the DVLA! They acknowledge that it is not covered by law that a person should contact them after 4 weeks if no acknowledgement letter has been received yet they still think because their system is good that they can ignore legislation (Intepretation Act) and still issue fines!

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Hi thepalace1, we've had these sorts of letters from DVLA in relation to cars we've either scrapped at a scrap yard or sold on. We wrote back and informed them of the date the vehicle was sold/scrapped and that all the documents that were required were sent off. Yes we got threats of legal action and being taken to court but simply ignored them and never heard another thing.

 

The sad fact is DVLA extract the urine and instead of an information holding office, its now become a place where drivers and vehicle owners are targetted to impose a stealth tax on otherwise known as a fine for those willing to roll over and take what's given to them.

 

My advice is write to them offering the details of when the vehicle was sold on, tell them you sent off the forms and call that an end to it. Also email them as you'll get an auto response generated receipt offering proof in the unlikely event they do actually take you to court that you did all that you should. One thing I will mention, a few years back I bought a motorcycle and sent off the change of keeper form. After several weeks I heard nothing and contacted them about this. The swines attempted to charge me £38 for a new logbook! However, after a couple of months I did get the form I'd sent off back, it had been misposted and when I sent it off again, I got a logbook back no problems with no charges to pay.

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