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    • I have had a secondary thought.  I borrowed £s from a completely separate entity 6y ago. It was personal and unsecured. I was going to repay upon sale of the property. But then repo and I couldn't.  Eventually they applied and got a charging order on the property.  Their lawyers wrote that if I didn't repay they may apply for an order for sale.  I'm not in control of the sale.  The lender won't agree to an order for sale.  The judge won't expedite it/ extract from trial.  Someone here on cag may or may not suggest I can apply for an order v the receiver?  But could I alternatively ask this separate entity with a c.o to carry out their threat and actually make an application to court for an order for sale v the receiver instead?
    • You left the PCN number showing, but no worries, I've redacted it. Euro Car parks are very well known to us.  I've just skimmed through the titles of the latest 100 cases we have with them (I gave up after 100) and, despite all their bluster and threats, in not one have they taken the Cagger to court. You stayed there for 2 hours &:45 minutes.  I'm guessing the limit is 2 hours and 30 minutes, right?  
    • If the claimant fails to draft directions the court can order a Case Management Hearing to set them but normally in Fast Track claims the claimant sets the directions...Unlike small claims track which are always set the court.
    • Not Evris offer, the court offers mediation service.   All claims proceed to hearing if mediation fails /not happen.   Why do you not wish to attend in person to stand your claim ?     Absolutely you must comply with the courts directions or your claim risks being struck out. Preparation for a hearing should happen irrespective of mediation.   https://www.consumeractiongroup.co.uk/topic/460613-suing-a-parcel-delivery-company-when-you-dont-have-a-direct-contract-with-them-–-third-party-rights-copy-of-judgment-available/#comment-5255007   Andy  
    • LPA.  (I'm fighting insolvency due to all the stuff that he and lender have done).  He appointed estate agents - (changed several times). Disclosure shows he was originally appointed for a specific reason (3m after repo) : using his powers as acting for leaseholder to serve notice on freeholders (to grab fh).  There was interest from 3 potential buyers. He chose one whose offer depended on a positive result of the notice.  Disc also shows he'd taken counsel advice - which was 'he'd fail'.  He'd simultaneously asked to resign as his job (of serving notice) was done and he'd found a buyer.  Lender asked him to stay on to assign notice to the buyer.  Notice failed, buyer didn't buy.  So receiver stayed.  There was 1 buyer who wanted to proceed w/o fh but receiver/ lender wasted 1y trying to get rid of them!  Disc shows why. But I didn't know why at the time. In later months Lender voiced getting rid of receiver. Various reasons - including cost.  But there's a contradiction/ irony: as I've seen an email (of 4y ago) which shows the receiver telling lender not to incur significant costs and to minimize receiver costs.    Yet lender then asked him to serve another notice - again counsel advice indicated 'he'd fail'.  And he did fail.  But wasted 3y trying and incurred huge legal costs - lender trying to pass on to me. Lender interfered - said wanted to do works.  Receiver should have said no.  But disc. shows he agreed to step aside to let them do the works - on proviso lender would discuss potential costs first (they didn't), works wouldn't take long (took 15m), and lender would hold interest (they didn't) (this last point is crucial for me now - as I need to know if I can argue that all interest beyond this point shouldnt be allowed?)   I need to check receiver witness statement in litigation with freeholders to see exactly what he said about 'his position'. But I remember it being along the lines of - 'if the works increased the value of the property he didn't have a problem'.  Lender/ receiver real problems started at this point. The cost of works and 4y passage of time has meant there is no real increase in value. Lender (or receiver) didn't get any permissions (statutory or fh) (and didn't tell me) and just bulldozed the property to an empty shell.  The freeholders served notice on me as leaseholder for breach of covenants (strict no alterations).  The Lender stepped in (acting for me) to issue notice for relief of forfeiture - not the receiver.  That wasted 2y of litigation (3y if inc the works) and incurred huge costs (both sides).  Lender's aim was to do the works that every potential buyer balked at due to the lease restrictions.  Lender and receiver knew couldn't do works w/o fh permission. Lender did them anyway; receiver allowed.  Receiver remained appointed.  I'm arguing lender interfered in receiver duties.  Receiver should have just sold property 4-5y ago w/o allowing any works.  Almost 3y since works finished the property remains unsold (>5y from repo). The property looks brand new - but it was great before.  The lender spent a ton of money - hoping that would facilitate a quick sale.  But the money they spent and the years they have wasted has meant they had to increase sale price.  It's now completely overpriced.  And - of course - the same issues that put buyers off (before works) still exist.   The receiver has tried for 2y to assert the works increased value. But he is relying on agents estimates - which have proved highly speculative. (Usual trick of an agent to give a high value to get the business - and then tell seller to reduce when no-one buys.). And of course lender continues to accrue interest (despite 4y ago receiver saying pause interest). Lender tried to persuade receiver to use specific agent. Disc shows this agent was best friends with the lender's main investor in the property.  Before works this agent had valued it low.  After works this agent suggested a value 70% higher!  The lender persuaded receiver to sack one agent and instead use this agent.  No offers. (Price way too high).   Research has uncovered that this main investor has since died.  I guess his investment is part of probate? And his family want it back?    Disc shows the sacked agent had actually received a high offer 1y ago.  Receiver rejected it.  (thus I don't know if the buyer would have ever proceeded). He was relying on the high speculative valuation the agents had given him to pitch for the business. The agents were in a catch-22.  The receiver sacked them. Disc shows there has been 0 interest ever since (inc via new agent requested by lender). I don't think lender or receiver want all this to come out in public domain via a trial.  It will ruin their reputations. If I can't get an order for sale with lender - can I apply separately against receiver?
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Talk Talk engineer charges


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I have to agree with the OP, the faceplate where the D side of the network connects to the faceplate including the test socket belongs to the network operator, the removable lower half which plugs into the test socket belongs to the customer which is where any customer installed extension connect.

 

My hubby worked in telecoms for years. And I sadly worked for Virgin Media Faults when they were known as Telewest many moons ago.

 

Dig your heels in that rear plate isn't a consumer servicable part as well as the wiring and polarity issues what come with it.

 

This sort of explains it

 

http://www.clarity.it/telecoms/nte5.htm

 

I have to say I have no affiliation with the link above, however it does show what you can do and what you can't.

Edited by nicolee2931
typo
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Hello, I am a researcher currently looking into how mobile phone companies/broadband providers deal with customer issues.

 

I read your blog and would be so interested to hear more about your experiences with Talk Talk.

 

Do contact me at

 

info.harrietsergeant

@gmail.com

 

Many thanks

 

Laura

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  • 2 months later...

I started up with TalkTalk a month ago and they promised a good deal but then charged me for things that should be free.

 

I have had to ring them twice saying I want to cancel before they gave me the deal they said in the first place.

 

They tried to say the offer was out of date and that it was for 6 months not a year.

 

They also tried to charge an engineers fee. Luckily I kept the special offer pamphlet that came in the post and I scanned it and emailed it to them as proof.

 

They have now agreed to honour the deal.

 

The broadband itself is good, what a shame they try to rip you off (my son had the same thing with them and he did cancel because of it).

 

- dj

Benefits rules are complex, and although I do try to inform and support people, I may get it wrong because the rules apply to individual claimants and their particular circumstances.

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  • 6 months later...

Hi folks

Sorry to drag up an older thread but I am intersted by the point made earlier that anything before the faceplate is the responsibility of the provider. We had an engineer out due to loss of signal. He was here for fifteen minutes and it cost us 129.99.

 

We have a wire that comes into the house, then surface wiring along the skirting board up to a faceplate. The fault was before the faceplate.

 

He was vague about cost, saying we "may" be charged. Nothing happened for a few months, then today they took the fee as part of our regular direct debit. As you can imagine we're a bit peeved about the cost about the level of cost, the delay in processing it and whether we are actually liable. Any thoughts?

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Was the fault yours? Had you tripped on the wire and snapped it or something? If so you will be charged. If not, complain. Maybe the TalkTalk rep will pop in here and offer some assistance.

If in doubt, contact a qualified insured legal professional (or my wife... she knows EVERYTHING)

 

Or send a cheque or postal order payable to Reclaim the Right Ltd.

to

923 Finchley Road London NW11 7PE

 

 

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Hi folks

Sorry to drag up an older thread but I am intersted by the point made earlier that anything before the faceplate is the responsibility of the provider. We had an engineer out due to loss of signal. He was here for fifteen minutes and it cost us 129.99.

 

We have a wire that comes into the house, then surface wiring along the skirting board up to a faceplate. The fault was before the faceplate.

 

He was vague about cost, saying we "may" be charged. Nothing happened for a few months, then today they took the fee as part of our regular direct debit. As you can imagine we're a bit peeved about the cost about the level of cost, the delay in processing it and whether we are actually liable. Any thoughts?

 

 

 

As TalkTalk have breached the DD Guarantee I would ask the bank to recall the full amount. TT shoudl have given you at least 10 days notice that the amount on the DD was being altered. Secondly any problem before the faceplate is not chargeable as a consumer is not allowed to interfere with the wiring. They should not be charging you repairing the fault if it was before the faceplate and you can put it into dispute. Get the money back first via the bank and then raise the dispute.

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Hi, thanks for the reply. To be fair to them it was on my bill which came 10 days before. However I do still dispute the charge on the same basis that you say. I was wondering though, if unsatisfied, I will want to switch provider. This will be made difficult if they see me as having an outstanding engineer charge.

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1st I'd like to clarify if this is before the master socket. If possible and not 2 much of an intrusion, could you take a photo of the master socket? (just to verify that it is a master socket) and upload it to http://imageshack.us/ or photobucket.

 

 

The Direct Debit Guarantee covers you if they've taken the wrong amount. You can go into your bank, explain they have charged you the wrong amount and tell them the DD guarantee says the bank will IMMEDIATELY refund it.

Note the highlighted link above on the words direct debit, and you can also read about this on bacs website http://www.bacs.co.uk/bacs/businesses/directdebit/collecting/pages/customersrights.aspx

If in doubt, contact a qualified insured legal professional (or my wife... she knows EVERYTHING)

 

Or send a cheque or postal order payable to Reclaim the Right Ltd.

to

923 Finchley Road London NW11 7PE

 

 

Click here if you fancy an email address that shows you mean business! (only £6 and that will really help CAG)

 

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Righty, I'd report this issue on their "member forum" website. http://www.talktalkmembers.com/forums/index.php and post a link to your thread there in here so we can keep up to date.

If in doubt, contact a qualified insured legal professional (or my wife... she knows EVERYTHING)

 

Or send a cheque or postal order payable to Reclaim the Right Ltd.

to

923 Finchley Road London NW11 7PE

 

 

Click here if you fancy an email address that shows you mean business! (only £6 and that will really help CAG)

 

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I rung them last night and they've passed it on and am awaiting a call back by Tuesday. You still reckon posting on their forum?

BT engineer advised incorrectly. The filter is after the box therefore you are liable. Sorry not what you wanted to hear. Normally when you purchase a modem it comes supplied with these filters. Also if you had raised the issue with TalkTalk one of the first things that they should have asked is whether you had a filter in place. If you replied No they should have suggested one. You could argue this point if you did contact them. Who supplied the router?

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I personally would. I've only ever gotten great service from their forum, plus everything is in black and white, so if your complaint does go to "alternative dispute resolution" then you have the info there.

If in doubt, contact a qualified insured legal professional (or my wife... she knows EVERYTHING)

 

Or send a cheque or postal order payable to Reclaim the Right Ltd.

to

923 Finchley Road London NW11 7PE

 

 

Click here if you fancy an email address that shows you mean business! (only £6 and that will really help CAG)

 

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Hi

The filter is before the box. It's the first thing that the cable comes into. Then from the filter it goes to the only phone point in the house.

There is also an ADSL filter at the box as you can see from the photo, which works fine.

 

Apologies as misunderstood photos and where the filter is located prior to the socket. Anything prior to socket is non chargeable. get the DD back and then argue the point. Rather the money in your pocket than theirs. After a previous experience with them I have no time for TalkTalk.

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TT customer services failed to call back, surprise surprise. Recalled payment. Interestingly the bank said that if Talk Talk said they were justified in taking that amount, then the bank would take the money back off me. Scant protection methinks.

Bank needs to prove that TalkTalk were justified in taking that amount when it is being disputed.

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Did you post on their "Member forum"?

 

Or contact the CEO [email protected]

If in doubt, contact a qualified insured legal professional (or my wife... she knows EVERYTHING)

 

Or send a cheque or postal order payable to Reclaim the Right Ltd.

to

923 Finchley Road London NW11 7PE

 

 

Click here if you fancy an email address that shows you mean business! (only £6 and that will really help CAG)

 

If you can't donate, please use the Internet Search boxes on the CAG pages - these will generate a small but regular income for the site

 

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Did you post on their "Member forum"?

 

Or contact the CEO [email protected]

 

I did. They were quick to respond (incorrectly might I add) and say the charge stands. Recalled the payment prior to complaint.

Spoke to them today, account was showing up to date so they have said will lift the bar. Am sure they'll change their tune when they realise the payment has been recalled.

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