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And thanks for taking the time to read my post.


This is a very long story so I will give an overview.


Mar 2009 - Joined Post office Broadband.

Mar - Oct 2009 - No useable BB service. So terminated contract. With permission.

2010 - They didnt contact me until Summer. Saying I owed £405. It took until 09-2010 to get a letter dealing with the complaint. They denied evrything. I wrote back and got another letter saying yes we messed up.

Dec 2010 - Start getting chased for £405 (wrong amount) By debt agency. Contacted POst office. They said will deal.

Jan 2011 - Another letter from Debt agency (wrong amount) phone them and said amount is in deispute. ignored me. Phoned PO. Said they would removeme.

Jan 2011 - Another Letter from Debt agency. Phoned them, they ignored me told again disputed amount. Phoned PO said they would call and nothing.


I am really really annoyed about this. I now wish to fight back because I know I am in the right and have spent hours and hours trying to deal with it. I wish to sue them for my costs.


I have all the details.


Where do I start ? Have read quite a few threads. But I am pondering how to actually start. how do you rate my chances ?


Many thanks.



4th January 2008 - Prelim sent

16th January 2008 - Standard reply - NO!

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  • 1 month later...

Hmm, no replies? OK allow me to bump this and add a couple of comments. Here is a snippet from their "Code of practice" located here

What to do if you are unhappy with the service you

receive from Post Office HomePhone®

If you have any complaints in connection with your Post

Office HomePhone® service, you should initially complain

to the HomePhone Customer Care Line. They will try

to resolve the complaint instantly, or at least within

10 working days. The address for correspondence is:

Post Office® Telecom Services

Providence Row



Tel: 0845 600 3210 (calls may be recorded, monitored

and used for training and compliance purposes).

If you are not satisfi ed with the resolution offered you

should request for the problem to be escalated to the

Customer Care Line Manager for resolution.

Independent dispute resolution through Otelo

Otelo is an independent dispute resolution scheme.

If following escalation of a problem within Post Office

Limited, we cannot come to a mutual agreement, we

will issue a “deadlock” letter to advise you of the fi nal

outcome of our enquiries, which will allow you to contact

Otelo if you wish. Alternatively, if your complaint is not

resolved within eight weeks you have the right to contact

Otelo without a deadlock letter. Otelo’s contact details are

as follows:


PO Box 730



Telephone 0330 440 1614 or 01925 430 049

Email: [email protected]



another thing to add... Have you checked your credit file?

If in doubt, contact a qualified insured legal professional (or my wife... she knows EVERYTHING)


Or send a cheque or postal order payable to Reclaim the Right Ltd.


923 Finchley Road London NW11 7PE



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