Jump to content


Advice needed on car insurance claim offer


Somebody Told Me
style="text-align: center;">  

Thread Locked

because no one has posted on it for the last 4646 days.

If you need to add something to this thread then

 

Please click the "Report " link

 

at the bottom of one of the posts.

 

If you want to post a new story then

Please

Start your own new thread

That way you will attract more attention to your story and get more visitors and more help 

 

Thanks

Recommended Posts

Currently have a pending insurance claim which I've followed up today and have been informed by my insurer that they've sent me an offer and included the cheque.

Now although I had a figure in mind which I'd have been happy with they've actually offered a few hundred pounds more but am still going to reject it and see if I can negociate an even better settlement of the claim.

What I wanted to check was if I go ahead with this can they withdraw their current offer and counter offer less in reply to the figure I go back to them with?

Thanks in advance.

Link to post
Share on other sites

Currently have a pending insurance claim which I've followed up today and have been informed by my insurer that they've sent me an offer and included the cheque.

 

Now although I had a figure in mind which I'd have been happy with they've actually offered a few hundred pounds more but am still going to reject it and see if I can negociate an even better settlement of the claim.

 

What I wanted to check was if I go ahead with this can they withdraw their current offer and counter offer less in reply to the figure I go back to them with?

 

Thanks in advance.

 

Has been known for Insurers to change their minds. There is another thread on this forum where an Insurer has done this. This happened when the policyholder challenged the settlement value and the Insurers realised that they had made a mistake.

 

Probably best if you want to challenge, is to cash the cheque and write back provisionally accepting the settlement, but challenging for an increase, based on whatever information you feel is a justification for an increase.

  • Confused 1

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

 Have we helped you ...?         Please Donate button to the Consumer Action Group

 

If you want advice on your thread please PM me a link to your thread

Link to post
Share on other sites

  • 3 months later...

First things first - my claim has now been settled and I'm happy with the final settlement reached.

However, when my renewel offer came through they've deducted 3 yrs off my no claims bonus as oppose to the 2 yrs they said they would.

When querying this I've been given various explanations with the final one being that Hastings apparently cap their no claims bonuses at 6 yrs - news to me as it's no disclosed on any of their policy literature when I took they policy out last year.

Anyway, the policy summary I received last yr states 7 yrs no claims (if they cap at 6 yrs I'd expect it to state 6yr and as such I'd have queried this). So their position is that because they cap at 6 yrs they've only taken 2 yrs off thus taking it down to the 4 yrs stated on the renewal.

So hypothetically speaking I join Hastings with 7 yrs and in the event that I don't make a claim during the 12 mths then not only do I not accumate the additional yr but I lose a yr from my no claims bonus.

This seems ludicrous especially when taking into account that a lot of insurers don't cap at 6 yr but rather 9 or 9 yr plus. Indeed if you go onto Hastings website they allow you to declare 9 yr plus which contradicts what I've been told.

I've written to them without reply and am just about to give them one final chance before escalating this to their ombudsman.

Before I do this does anyone have any guidance or comments?

Link to post
Share on other sites

That's more generous than most if they go up to 6. It's usually 5 years NCD which is the maximum 'real' NCD you can earn. So if you'd had 9 years and had a fault accident you'd drop 2 years from 5, not 2 years from 9, back down to 3.

Link to post
Share on other sites

They all do that. For most companies they have a maximum NCD of 5 or 6 years and when you claim they deduct the 2 years off that amount. Normally you are only getting a discount off the max NCD or lesser NCD amount and not the no claims years shown on your documents. Somewhere within your documents it will state this, so have a read of all documents before you make a complaint. If you find that it is not noted anywhere, then proceed with the complaint as you suggest in your post.

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

 Have we helped you ...?         Please Donate button to the Consumer Action Group

 

If you want advice on your thread please PM me a link to your thread

Link to post
Share on other sites

That's more generous than most if they go up to 6. It's usually 5 years NCD which is the maximum 'real' NCD you can earn. So if you'd had 9 years and had a fault accident you'd drop 2 years from 5, not 2 years from 9, back down to 3.

 

That's fair enough but this should be made expressly clear in their policy literature.

 

They all do that. For most companies they have a maximum NCD of 5 or 6 years and when you claim they deduct the 2 years off that amount. Normally you are only getting a discount off the max NCD or lesser NCD amount and not the no claims years shown on your documents. Somewhere within your documents it will state this, so have a read of all documents before you make a complaint. If you find that it is not noted anywhere, then proceed with the complaint as you suggest in your post.

 

I've read everything they send me last year and nothing references this so I'll continue my complaint and update the thread accordingly.

Link to post
Share on other sites

  • 1 month later...

Any further updates on this.......

Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.

 

 

Link to post
Share on other sites

  • Recently Browsing   0 Caggers

    • No registered users viewing this page.

  • Have we helped you ...?


×
×
  • Create New...