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Advice needed on car insurance claim offer


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Currently have a pending insurance claim which I've followed up today and have been informed by my insurer that they've sent me an offer and included the cheque.

Now although I had a figure in mind which I'd have been happy with they've actually offered a few hundred pounds more but am still going to reject it and see if I can negociate an even better settlement of the claim.

What I wanted to check was if I go ahead with this can they withdraw their current offer and counter offer less in reply to the figure I go back to them with?

Thanks in advance.

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Currently have a pending insurance claim which I've followed up today and have been informed by my insurer that they've sent me an offer and included the cheque.

 

Now although I had a figure in mind which I'd have been happy with they've actually offered a few hundred pounds more but am still going to reject it and see if I can negociate an even better settlement of the claim.

 

What I wanted to check was if I go ahead with this can they withdraw their current offer and counter offer less in reply to the figure I go back to them with?

 

Thanks in advance.

 

Has been known for Insurers to change their minds. There is another thread on this forum where an Insurer has done this. This happened when the policyholder challenged the settlement value and the Insurers realised that they had made a mistake.

 

Probably best if you want to challenge, is to cash the cheque and write back provisionally accepting the settlement, but challenging for an increase, based on whatever information you feel is a justification for an increase.

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Thanks for this.

 

The cheque has since come through and has been sent as an interim payment which I can bank while at the same time challenging for a higher settlement.

 

Will update the thread once I've heard back from them.

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  • 3 months later...

First things first - my claim has now been settled and I'm happy with the final settlement reached.

However, when my renewel offer came through they've deducted 3 yrs off my no claims bonus as oppose to the 2 yrs they said they would.

When querying this I've been given various explanations with the final one being that Hastings apparently cap their no claims bonuses at 6 yrs - news to me as it's no disclosed on any of their policy literature when I took they policy out last year.

Anyway, the policy summary I received last yr states 7 yrs no claims (if they cap at 6 yrs I'd expect it to state 6yr and as such I'd have queried this). So their position is that because they cap at 6 yrs they've only taken 2 yrs off thus taking it down to the 4 yrs stated on the renewal.

So hypothetically speaking I join Hastings with 7 yrs and in the event that I don't make a claim during the 12 mths then not only do I not accumate the additional yr but I lose a yr from my no claims bonus.

This seems ludicrous especially when taking into account that a lot of insurers don't cap at 6 yr but rather 9 or 9 yr plus. Indeed if you go onto Hastings website they allow you to declare 9 yr plus which contradicts what I've been told.

I've written to them without reply and am just about to give them one final chance before escalating this to their ombudsman.

Before I do this does anyone have any guidance or comments?

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That's more generous than most if they go up to 6. It's usually 5 years NCD which is the maximum 'real' NCD you can earn. So if you'd had 9 years and had a fault accident you'd drop 2 years from 5, not 2 years from 9, back down to 3.

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They all do that. For most companies they have a maximum NCD of 5 or 6 years and when you claim they deduct the 2 years off that amount. Normally you are only getting a discount off the max NCD or lesser NCD amount and not the no claims years shown on your documents. Somewhere within your documents it will state this, so have a read of all documents before you make a complaint. If you find that it is not noted anywhere, then proceed with the complaint as you suggest in your post.

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That's more generous than most if they go up to 6. It's usually 5 years NCD which is the maximum 'real' NCD you can earn. So if you'd had 9 years and had a fault accident you'd drop 2 years from 5, not 2 years from 9, back down to 3.

 

That's fair enough but this should be made expressly clear in their policy literature.

 

They all do that. For most companies they have a maximum NCD of 5 or 6 years and when you claim they deduct the 2 years off that amount. Normally you are only getting a discount off the max NCD or lesser NCD amount and not the no claims years shown on your documents. Somewhere within your documents it will state this, so have a read of all documents before you make a complaint. If you find that it is not noted anywhere, then proceed with the complaint as you suggest in your post.

 

I've read everything they send me last year and nothing references this so I'll continue my complaint and update the thread accordingly.

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  • 1 month later...

Any further updates on this.......

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