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Another Home Learning College Query


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Hello Caggers, I'm after a bit of advice about the HLC. I signed up for the MCSA/MSCE course back in 2009 and have so far sat 2 exams. I have fully paid for the course and was just about to go on to book my 3rd exam, however they have changed their booking policy and now tell me that I have to hand over my username and password to the Prometrics booking site so they can book it for me. The form I had to fill in was unsecured and in plain text format. I complained over the phone and they said they can't just send me the voucher any more as this is their new procedure. I had no notification of any changes, nor did I agree to any changes.

 

My next step is to send a formal complaint, however before I do so I wanted to get the advice from the collective experience here on how I should proceed with this and what rights I have. I am completely unsatisfied with their service (mistakes that were brought to their attention about their course material and online content have not been rectified over a year later) and this latest development is the final straw for me.

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