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Morning all

We have a loan with RBS and since August last year we have run into severe financial difficulties.

We have provided RBS everything they have asked for but they ignore it all and are still charging interest and charges to the account.

Is there anything we can do about the charges as at this rate we are getting nowhere.

Many thanks

LT

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Hi little teacup

 

So there not helping in any way although you have explained your circumstances?

 

On there website they've stated, 'We are here to support you if you are in financial difficulty to help you resolve your situation.'

 

http://www.rbs.co.uk/personal/current-accounts/g3/financial-difficulty.ashx

 

See if theres anything on there that you haven't considered, before a written complaint to the CEO, maybe he might help.


Welcome to Consumer Action Group

 

'Challenges are what makes life interesting; overcoming them is what makes life meaningful.'

Joshua J. Marine

 

1) CLAIM BACK ALL PENALTY CHARGES CLICK HERE

2) CLAIM BACK ALL MIS-SOLD PPI CLICK HERE

3) COMPOUNDED CONTRACTUAL INTEREST CLICK HERE

4) REQUEST CCA FROM CREDITOR CLICK HERE

5) OFT- UNENFORCEABLE AGREEMENTS CLICK HERE

6) CAREY V HSBC (2009) CLICK HERE

7) DON'T BE BULLIED BY CREDITORS / DCA's CLICK HERE

8) IN DEBT DON'T PANIC CLICK HERE

9) FULL AND FINAL SETTLEMENT CLICK HERE

10) SALE OF GOODS ACT-EDUCATE YOUR RETAILER CLICK HERE

11) DISTANCE SELLING-EDUCATE YOR RETAILERCLICK HERE

12) SOGA SUMMARY CLICK HERE

13) WHICH? TEMPLATES [/url]CLICK HERE

14) DOES YOU BANK TREAT YOU FAIRLY BCOBSCLICK HERE

15) EVERYTHING HOUSING CLICK HERE

16) UTILITY BACKBILLING CLICK HERE

17) OFGEM - COMPLAINTSCLICK HERE

18) OFCOM - COMPLAINTS CLICK HERE

DON'T GIVE UP, THIS SITE WILL PROVIDE YOU WITH GUIDANCE AND EMPOWERMENT

 

Don't forget to donate to this site

 

Please let us know how your problem has been resolved, it could help fellow Caggers

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Hi Rebel

I will have a look at that. On the bottom of their letters it states "our highly trained operatives are here to help". Not in our case!

LT

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Hi little

 

They are trained not to think, helped by machines that can't think. So not a lot of thinking going on, but as soon as your letter lands on the CEO's desk they are forced to think. Don't let it get you down, it will get sorted.

 

Hi Rebel

I will have a look at that. On the bottom of their letters it states "our highly trained operatives are here to help". Not in our case!

LT


Welcome to Consumer Action Group

 

'Challenges are what makes life interesting; overcoming them is what makes life meaningful.'

Joshua J. Marine

 

1) CLAIM BACK ALL PENALTY CHARGES CLICK HERE

2) CLAIM BACK ALL MIS-SOLD PPI CLICK HERE

3) COMPOUNDED CONTRACTUAL INTEREST CLICK HERE

4) REQUEST CCA FROM CREDITOR CLICK HERE

5) OFT- UNENFORCEABLE AGREEMENTS CLICK HERE

6) CAREY V HSBC (2009) CLICK HERE

7) DON'T BE BULLIED BY CREDITORS / DCA's CLICK HERE

8) IN DEBT DON'T PANIC CLICK HERE

9) FULL AND FINAL SETTLEMENT CLICK HERE

10) SALE OF GOODS ACT-EDUCATE YOUR RETAILER CLICK HERE

11) DISTANCE SELLING-EDUCATE YOR RETAILERCLICK HERE

12) SOGA SUMMARY CLICK HERE

13) WHICH? TEMPLATES [/url]CLICK HERE

14) DOES YOU BANK TREAT YOU FAIRLY BCOBSCLICK HERE

15) EVERYTHING HOUSING CLICK HERE

16) UTILITY BACKBILLING CLICK HERE

17) OFGEM - COMPLAINTSCLICK HERE

18) OFCOM - COMPLAINTS CLICK HERE

DON'T GIVE UP, THIS SITE WILL PROVIDE YOU WITH GUIDANCE AND EMPOWERMENT

 

Don't forget to donate to this site

 

Please let us know how your problem has been resolved, it could help fellow Caggers

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Its taken us this long to get details from them to set up a SO.

LT

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They don't like Standing Orders, as they are not able to quietly increase the amount they take as in a Direct Debit!


Every journey begins with a single step :):)

 

Please note: I have no qualifications in this area - my advice is learned from the wonderful members of this Forum. Thanks to you all for your help.

 

If you have found my post helpful please leave a short message by clicking the star to the left of my profile - Thank You

 

The only person entitled to your Personal Finance details is a Judge not a DCA

 

Move all banking activity to another banking group if you have a dispute - your funds can be used to offset debts within the same group.

Be careful with Banking details (card/account numbers) as these can be used to take unauthorised payments.

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Ah the corrupt rotten to the core banking industry biting the hand that feeds it again!

This needs to be raised in Parliament, not only did we bail them out to the tune of billions, but they gave all of our money away to those who could ill afford to pay it back, and now we see them acting with impunity again and feathering their own sordid nests with our money, while we all face massive financial cuts to services and our income.

Banks are right up there with DCA's & CRA's.. Drop an email to your local MP as well, have him bring your case up in the commons;

http://www.writetothem.com/

Remind your MP & RBS that WE OWN 84% of their stinking bank. Makes my blood boil.

Stephen.Hester@rbs.co.uk Make sure he gets both barrels as well.

 

http://blogs.birminghampost.net/business/2010/02/rbs-ceo---lets-pay-our-investm.html


Who ever heard of someone getting a job at the Jobcentre? The unemployed are sent there as penance for their sins, not to help them find work!

HOW DO I START A NEW THREAD?

 

 

 

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Hi BB

Thanks very much for the links.

On the last letter from RBS, Louise Townsend said "Please note that interest and charges will continue to accrue on your account and cannot be suspended"

LT

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Well more fool her, accrue away, just reclaim them back. Get making those complaints, you MUST enter their own complaints procedure to get the 8 week clock running, when they don't satisfy your complaint you can refer it to the FOS, who I am in no doubt is getting extremely tired of all these complaints, they still have not learnt from their previous mistakes.


Who ever heard of someone getting a job at the Jobcentre? The unemployed are sent there as penance for their sins, not to help them find work!

HOW DO I START A NEW THREAD?

 

 

 

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Hi All

Do I also write to Louise Townsend and tell her I wish to complain?

Thanks

LT

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No, you don't 'wish' to complain, you "ARE" complaining.

Ignore miss Townsend, she won't do anything, if indeed she actually exists, just hit their complaints procedure straight off.


Who ever heard of someone getting a job at the Jobcentre? The unemployed are sent there as penance for their sins, not to help them find work!

HOW DO I START A NEW THREAD?

 

 

 

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It won't take you long to replace your 'Human Polite' cassette, with the 'arrogant angry obnoxious' DCA response believe me, they have a knack of bringing the worst out of the very best of people!


Who ever heard of someone getting a job at the Jobcentre? The unemployed are sent there as penance for their sins, not to help them find work!

HOW DO I START A NEW THREAD?

 

 

 

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