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hello i bought a fridge freezer on line from currys in april of last year.the freezer is making a terrible noise and it sounds like the fan at the back , its so annoying its untrue. i have phoned currys and they ahve said that an engineer will be round between severn and six on the night. firstly can i refuse a engineer and get a new fridge and if not secondly can i ask for a persific time as i have to go to work cheers please help:x:x:x:x:x:x:x

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hello i bought a fridge freezer on line from currys in april of last year.the freezer is making a terrible noise and it sounds like the fan at the back , its so annoying its untrue. i have phoned currys and they ahve said that an engineer will be round between severn and six on the night. firstly can i refuse a engineer and get a new fridge and if not secondly can i ask for a persific time as i have to go to work cheers please help:x:x:x:x:x:x:x

Hi there Daz,

 

you have had the fridge for nine months and I agree that it should last alot longer than that. SOGA does not give you a right to a replacement straight away and it is the retailer's decision whether to repair, replace or refund. As for a speccific time, there is nothing stopping you asking but alot of company's wont be able to give a specific time and most i have come across won't even give a specific slot.

 

 

I've not come across a fridge with a fan, but I guess these new "frost free" ones must be fan based ;), and on googling it seems that the fans can end up with ice forming in the path of the blades, creating the buzzing. I suppose you could test this hypothesis by turning off the fridge/freezer for a few hours in the hope that the fan would thaw out - as long as the doors are kept closed, the contents should remain cold/frozen.

 

If you actually have a compressor based fridge, it could be the compressor rattling against something - have you checked that nothing has fallen down the back? we had a compressor based freezer in our garage and it started making a hell of a rattle. It turned out that we had mice nesting ontop of the compressor and they had (for whatever reason a mouse would have...) brought in small stones which were making the noise!

 

Hope this helps,

H

I am not a lawyer - I'm an Engineer with an interest in law. Advice is given with out prejudice and is my opinion on the information I have been provided with based on my experience, understanding and interpritation of law. If you are in any doubt please seek the advice of a qualified and insured legal professional.

 

Victories:

Abbey (OH) - £680 ..... Barclaycard (OH) - £2200 ..... MBNA (OH) - £1800 ..... Shop Direct (OH) - £220

Brunell Franklin (a.k.a. Conkers) - Out of "contract" & no charge

:D

 

In Progress:

MBNA (OH) - PPI & bad default with premature termination

Capital One (OH) - ~£800 Penalty Charges

Suzuki Finance/Blackhorse (OH) - Commission, Unlawful removal, PPI, Charges

 

A Lightbulb Shop - "loss of bargain"

 

If i've helped, please feel free to hit the star ;)

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Hi there Daz,

 

you have had the fridge for nine months and I agree that it should last alot longer than that. SOGA does not give you a right to a replacement straight away and it is the retailer's decision whether to repair, replace or refund. As for a speccific time, there is nothing stopping you asking but alot of company's wont be able to give a specific time and most i have come across won't even give a specific slot.

 

 

I've not come across a fridge with a fan, but I guess these new "frost free" ones must be fan based ;), and on googling it seems that the fans can end up with ice forming in the path of the blades, creating the buzzing. I suppose you could test this hypothesis by turning off the fridge/freezer for a few hours in the hope that the fan would thaw out - as long as the doors are kept closed, the contents should remain cold/frozen.

 

If you actually have a compressor based fridge, it could be the compressor rattling against something - have you checked that nothing has fallen down the back? we had a compressor based freezer in our garage and it started making a hell of a rattle. It turned out that we had mice nesting ontop of the compressor and they had (for whatever reason a mouse would have...) brought in small stones which were making the noise!

 

Hope this helps,

H

i found the problem, there was mass ice build up at the back and the fan was hitting it, defrosted now sems ok cheers daz
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i found the problem, there was mass ice build up at the back and the fan was hitting it, defrosted now sems ok cheers daz

Glad I could help - don't forget to tell the supplier if you still have a ccall open, it might help them to be able to sort out other issues in future without needing to get engineers out.

 

Ta,

H

I am not a lawyer - I'm an Engineer with an interest in law. Advice is given with out prejudice and is my opinion on the information I have been provided with based on my experience, understanding and interpritation of law. If you are in any doubt please seek the advice of a qualified and insured legal professional.

 

Victories:

Abbey (OH) - £680 ..... Barclaycard (OH) - £2200 ..... MBNA (OH) - £1800 ..... Shop Direct (OH) - £220

Brunell Franklin (a.k.a. Conkers) - Out of "contract" & no charge

:D

 

In Progress:

MBNA (OH) - PPI & bad default with premature termination

Capital One (OH) - ~£800 Penalty Charges

Suzuki Finance/Blackhorse (OH) - Commission, Unlawful removal, PPI, Charges

 

A Lightbulb Shop - "loss of bargain"

 

If i've helped, please feel free to hit the star ;)

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