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Lush UK website hacked - info for customers


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Thought it best that I post this in as many places as possible as the info itself doesnt seem to have been given out much.

Basically the Lush UK site was hacked, customers details have been taken and used fraudulently. Lush were aware of attacks over the Christmas period but only told us about it this morning via their forum and then via email this afternoon.

The affected dates are between October 4th 2010 and today. If you ordered anything in that time or know someone who did tell them, check your account and consider taking preempive action with your bank. Various fansites and forums are already reporting the losses into the thousands due to this so it is very important that you make sure you havent been affected or take action if you have. Also note that though Lush advise that only their website was affected, there have been several reports of buyers who have used cards only via their phone order system who have also been compromised.

 

There is also the issue of Lush being aware of the breach for an extended amount of time and having the site put back up again to take orders (up until this afternoon) while still unsecure, but not actually informing any victims until well after the fact. Lots of pretty angry people right now.

 

Please pass out this info to anyone you know who may have been caught!

 

This afternoons email from Lush:

Dear Customer

We would like to draw your attention to the statement below, as we believe you placed an order with us during the affected period. We are keen for customers not to have their credit cards used fraudulently, so urge you to contact your bank.

Thank you for your past custom, we really appreciate all the support you give - especially at this time whilst we are under attack.

Everyone at Lush xx

********************************************************************************

Our website has been the victim of hackers.

24 hour security monitoring has shown us that we are still being targeted and there are continuing attempts to re-enter.

We refuse to put our customers at risk of another entry - so have decided to completely retire this version of our website.

For complete ease of mind, we would like all customers that placed ONLINE orders with us between 4th Oct 2010 and today, 20th Jan 2011, to contact their banks for advice as their card details may have been compromised.

We Believe hacking is a serious crime which steals large amounts of money and disrupts the lives of cardholders.

We Believe that hacking erodes the trust between businesses and their customers and creates a climate of fear around online ordering.

We Believe in working with police and banks to do all we can to bring this branch of organised crime to justice.

A completely separate, temporary website will be launched in a few days - initially taking PayPal payments only.

Meanwhile we would be delighted to serve you in our shops or take your order at our Mail Order Phone Room. Both of which have not been affected by this crisis since the credit card terminals are directly linked to the banks only and are not internet based.

We would like to thank all our customers for standing shoulder to shoulder with us whilst we have shared being victims of this crime.

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  • 3 weeks later...

would recommend people check the above

 

i made an order late oct for around £20

 

checked my bank statment and nothing amiss so thought nothing of it

 

just had a call from my credit card company, someone tried to use my card for a large order from apple in america

 

cards cancelled and am going to double check all past statements

Please note:

 

  • I am employed in the IT sector of a high street retail chain but am not posting in any official capacity,so therefore any comments,suggestions or opinions are expressly personal ones and should not be viewed as an endorsement or with agreement of any company.
  • i am not legal trained in any form.
  • I have many experiences in life and do often use these in my posts

if ive been helpful kick my scales, if ive been unhelpful kick the scales of the person more helpful :eek:

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