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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.


      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Can't get away from Virgin Media

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Last November I obtained a MAC code from Virgin (ADSL) and tried to migrate to BT. BT initially told me that the MAC code from Virgin was invalid, so I called Virgin and obtained a new one over the phone. With that, BT successfully completed the migration and started providing my phone and broadband services.


Virgin have not stopped taking money from me by Direct Debit each month. I called to query this and they deny ever having issued the second, valid MAC code. This is due to their policy against keeping records of phone conversations - I learnt my lesson and now only communicate by email.


Despite the fact that they no longer provide me any services, the amount of the bill has fluctuated wildly, implying that they are charging for something like phone calls - which is impossible because I now pay BT for all my phone calls.


I have never been provided with a bill by Virgin - for years they have failed to give me access to my 'eBilling' account. I never found this too much of a problem in the past as they were providing a service for which I was happy to pay. Now, it's a problem, since I need to see what they're charging me for!


My next step is to call BT and ask if there is a reason the migration did not succeed, but I expect they will confirm my suspicion that it is Virgin's error.


Either way, what rights do I have? Can I expect the company in the wrong to refund the excess bills?

Should I cancel the Direct Debit to stop Virgin taking more of my money with little chance of recovery? Or would that make negotiations even more difficult?

Is there any legislation or regulator I can use to force Virgin to let me see my bills?


Help me CAG, you're my only hope!

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1st thing you need to stop the direct debit before vermin take any more money for nothing.

Also contact your bank and claim refunds of the amounts since you stopped been a customer

of vermin, Under the dd scheme you should be covered.


Once you have done that I would be in contact with Vermin to stop the direct debit with them,

they are no longer providing you a service so you have no bills to pay them, demand the dd stopped.


P.S Good luck they are the worst company ever, don't believe everything on the phone, demand

everything in writing, email etc..



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Help me CAG, you're my only hope!
The Force is strong in you :-)


I would go straight to there complaints department



Virgin Media,

PO Box 333,

Matrix Court,




Explain everything in simple language.


One user has an email address for the top guy (NOT Mr Branson) I'll see if I can find it


Found one:



Edited by silverfox1961
added a bit

If you are asked to deal with any matter via private message, PLEASE report it.

Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

Please help CAG. Order this ebook. Now available on Amazon. Please click HERE

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