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    • Hey hello, so as a reminder this is what I sent added in the (via Payplan bit):   "I refer to your letter regarding dated 20th January 2021 stating that the debt wasn’t statute barred on the basis that payment was made via payplan in August 2012 towards this debt.   I believe that the debt was statute barred before any payment was made and if payments were made to the debt it still doesn’t unbar a statute barred debt. I will await your response."   This is the letter dated 25 Feb they sent back which I just received, I didn't scan as its only a couple of lines and quick this way:   "We refer to our previous correspondence and note that we have not received your completed financial statement.   It is in your interest to provide us with enough information to accurately assess your circumstances, therefore if you have difficulty completing the form, please contact us on xxxx at your earliest convenience or seek independent advice from one of the organization listed overleaf."   I just checked if the letter I sent and it was received and signed for on 17/02.   Wonder if its a good sign, that unlike all the other letters I have received from them this doesn't have some sort of threat of action in a certain time frame.    Cheers     
    • They won't have offered you a course when they sent the NIP because they don't know who was driving until you tell them.   If you are eligible for a course they will almost certainly offer it - irrespective of whether you've refused one in the past.  If they do offer you a course, I think you'd be daft not to accept it.  (I understand many drivers refuse because they think they'll be treated like naughty schoolkids, but apparently it's not like that and most people find them very useful and learn something new.)
    • Thanks. Sound advice again. I will tread carefully.    I have checked the first correspondence that they sent to me and there is no sign of an offer of a speed awareness course, I do remember being offered one a good few years ago but did not take that up at the time. That may be the reason for it not being offered again.     Looks like my only option now is to shut up and pay up.    Thanks for your input which is much appreeciated.    
    • Just about and card or loan clamform thread here You agree to mediation until the actual call on the day If by then you still dont have enough info to make an informed decision..you say no.   3 copies n180.  1 wit you
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    • I sent in the bailiffs to the BBC. They collected £350. It made me smile.
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    • Hi @BankFodder
      Sorry for only updating you now, but after your guidance with submitting the claim it was pretty straight forward and I didn't want to unnecessarily waste your time. Especially with this guide you wrote here, so many thanks for that
      So I issued the claim on day 15 and they requested more time to respond.
      They took until the last day to respond and denied the claim, unsurprisingly saying my contract was with Packlink and not with them.
       
      I opted for mediation, and it played out very similarly to other people's experiences.
       
      In the first call I outlined my case, and I referred to the Contracts (Rights of Third Parties) Act 1999 as the reason to why I do in fact have a contract with them. 
       
      In the second call the mediator came back with an offer of the full amount of the phone and postage £146.93, but not the court costs. I said I was not willing to accept this and the mediator came across as a bit irritated that I would not accept this and said I should be flexible. I insisted that the law was on my side and I was willing to take them to court. The mediator went back to Hermes with what I said.
       
      In the third call the mediator said that they would offer the full amount. However, he said that Hermes still thought that I should have taken the case against Packlink instead, and that they would try to recover the court costs themselves from Packlink.
       
      To be fair to them, if Packlink wasn't based in Spain I would've made the claim against them instead. But since they are overseas and the law lets me take action against Hermes directly, it's the best way of trying to recover the money.
       
      So this is a great win. Thank you so much for your help and all of the resources available on this site. It has helped me so much especially as someone who does not know anything about making money claims.
       
      Many thanks, stay safe and have a good Christmas!
       
       
        • Thanks
    • Hermes and mediation hints. https://www.consumeractiongroup.co.uk/topic/428981-hermes-and-mediation-hints/&do=findComment&comment=5080003
      • 1 reply
    • Natwest Bank Transfer Fraud Call HMRC Please help. https://www.consumeractiongroup.co.uk/topic/428951-natwest-bank-transfer-fraud-call-hmrc-please-help/&do=findComment&comment=5079786
      • 33 replies

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Hi Everyone,

 

This is my first post, so i hope i have put this in the right place.

 

I am hoping for some information on claiming costs and compensation back from Barclays / insurance

 

Just to summerize....

 

I have boiler insurance through an additions active account. my boiler started leaking on the 16th of December while i was in hospital for a bad back, i phoned the home SOS number and they sent someone the next day.

 

He arrived and said he would have to order parts but we could still use the boiler if we kept re-pressurizing it when it cut out which is what we had being doing.

 

I rang a couple of times on the lead up to Christmas and was told the parts are on order and an engineer would ring, they never did. Then i rang the day after boxing day as we had also been flooded by a neighbors property on this day and was told the parts had not been ordered and that they would be on the 4th of January as the engineers report had not been handed in.

 

The boiler packed in completley on the 3rd of January which we told them about.

 

After my partner waiting in every day since and ringing everyday and the company promising call backs and visits almost everyday an engineer finally arrived on saturday the 15th but had ordered the wrong size seals. The engineer promised he would get the parts on monday and fit them monday afternoon. for which i had to bring my mother over to wait in the house for them. Again i rang around dinner to get an update and they said they would get engineer to ring, again they didn't. i rang again at 4.00 and was told that the engineer wouldn't get the parts till Thursday now. so i am still waiting.

 

Apart from all the messing about i have an 8 month old son in the house and am having to us 2 x 2kw heaters almost constantly, which is going to cost a fortune to run plus my partner has had to miss a couple of important meetings.

 

I was wondering if anyone could point me in the right direction as to what i can claim back from the home SOS when they have finally fixed it.

 

Thanks for any advice you could give.

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Hello there, welcome to the forum.

 

You have indeed posted in the right place, but I'm afraid I don't know the way to go on this. Other people will, and I expect they'll be along later. I know how awful it is when the heating isn't working, especially if you have a youngster. I hope the guys will have some suggestions for you and that you get this sorted pronto.

 

My best, HB

Illegitimi non carborundum

 

 

 

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You should submit a written complaint to Barclays, as shown in the policy wording, which should show the complaints process. If you provide the details of what has happened, they should look at what compensation they should pay you, due to the inconvenience you have suffered.

 

I don't recommend these types of cover via Homeserve or Home Insurers. The best one is with British Gas, due to the size of their operation. More engineers and more parts in stock.

We could do with some help from you.

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  • 2 weeks later...
You should submit a written complaint to Barclays, as shown in the policy wording, which should show the complaints process. If you provide the details of what has happened, they should look at what compensation they should pay you, due to the inconvenience you have suffered.

 

I don't recommend these types of cover via Homeserve or Home Insurers. The best one is with British Gas, due to the size of their operation. More engineers and more parts in stock.[/quote

 

I have recently assisted a work colleague with a complaint which has been with Homeserve for sometime. The issue concerns a leaking pipe at the property which their representatives failed to address. Damage has been caused and we have not received any details of the investigation that has taken place. Having spoken to a complaint handler the woman mentioned that the business has employed temporary staff with no experience in resolving ones complaint. The agent also confirmed that approximately 8000+ complaints await attention and apologised for the delay. HOMESERVE PLEASE RESPOND ACCORDING TO FSA GUIDELINES SO OUR MATTER MAY BE CONSIDERED BY THE OMBUDSMAN SERVICE.

 

Note to readers...if you do not receive a response within 4 weeks to a complaint you can take the matter to the regulator. This will not only impose a charge of £350 per complaint to Homeserve but will also help you receive the fairness you deserve.

I have recently assisted a work colleague with a complaint which has been with Homeserve for sometime. The issue concerns a leaking pipe at the property which their representatives failed to address. Damage has been caused and we have not received any details of the investigation that has taken place. Having spoken to a complaint handler the woman mentioned that the business has employed temporary staff with no experience in resolving ones complaint. The agent also confirmed that approximately 8000+ complaints await attention and apologised for the delay. HOMESERVE PLEASE RESPOND ACCORDING TO FSA GUIDELINES SO OUR MATTER MAY BE CONSIDERED BY THE OMBUDSMAN SERVICE.

 

Note

to readers...if you do not receive a response within 4 weeks to a complaint you can take the matter to the regulator. This will not only impose a charge of £350 per complaint to Homeserve but will also help you receive the fairness you deserve.

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