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Help please with possible DPA breach with Vanquis


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Hi - I had a phone call this morning from Vanquis (yes, I know!), which went something like this:-

 

Them: Hello, is that Janie1962?

Me: Yes - who's this?

Them: Vanquis - you're £16 over your credit limit! Why is this?

Me: What?!

Them: You need to make a payment today with your debit card.

 

I'm not disputing the fact I may be over my limit - what annoys me is that they never took me through any security checks before disclosing the problem. When I said I thought she should have gone through security first, she replied that WAS security! Any input gratefully received!

 

Thanks.

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if you are unhappy with their checks then you should put it in writing to the company

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