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BBA - v FSA - PPI Judicial Review


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Dealing with Customer Service Departments? - read the CAG Guide first

 

1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy - HERE

2: Take back control of your finances - Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors? Read Here

4: Staying Calm About Debt  Read Here

5: Forum rules - These have been updated - Please Read

 

 

BCOBS

 

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

 

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

 

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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This is great news for the consumer

 

well, it should be good news.

 

shame the banks dont give a toss about anything they are told and just go on doing their own thing!

 

 

HSBC WON three times!!!!! Read about my continuing battle (claim FOUR!) Link HERE

Capital One WON Link

HERE

GE capital (5 accounts) WON link HERE

Lloyds bank account WON second claim starting! link HERE

Budget insurance cough up WON link HERE

Principles WON link HERE

A&L (Mrs Crusher's account) claim link HERE

Barclays claim link HERE

 

Any advice given is on an informal basis only and without prejudice or liability. In in any doubt, consult a qualified lawyer.

IF YOU HAVE GOT YOUR MONEY BACK, PUT SOME BACK INTO THE SITE TO HELP KEEP IT OPEN!

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Would this change things to those who werent FSA regulated at the time ppi was sold? Namely GE Money now Santander - their stance is we werent regulated so go away.

 

Have a nice ppi claim ready as a counter claim for the DCA who has been threatening court action but as soon as they found out about the ppi unresolved complaint I've not heard from them :)

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I wonder what a judge would say about that beachy.:roll:

 

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Alliance & Leicester Moneyclaim issued 20/1/07 £225.50 full settlement received 29 January 2007

Smile £1,075.50 + interest Email request for payment 24/5/06 received £1,000.50 14/7/06 + £20 30/7/06

Yorkshire Bank Moneyclaim issued 21/6/06 £4,489.39 full settlement received 26 January 2007

:p

 

Advice & opinions given by Caro are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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i have a feeling that it will resolve this issue as its now no longer an issue of IF ppi WAS mis-sold, as far as i read it, PPI was 99% mis-sold so there is no-one that is needed to judge the issue??

 

get my drift.

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Excellent news for the consumer and just used it to my advantage by sending Barclays a letter.My PPI claim has been on hold since Nov 2010 to quote their letter ' while we await the judicial review once the court has provided clarification your complaint should be assessed and we can make a final decision' .Well it has been made !! so sent Barclays a letter with that section highlighted followed by a where's my PPI refund request !!Whats good for the banks is good for the consumer so just turned around their words to use against them

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This could turn out to be even more expensive for the banks. By delaying these claims, they could end up liable for far more by way of restitutionary interest and damages. As someone has pointed out, it now seems moot that there was definitely large-scale mis-selling so it is highly likely that the majority of existing PPI complaints will be upheld and therefore paid out.

 

I don't think the banks were too upset about PPI refunds in general as that had been going on for years. It's the introduction of this 'root-cause analysis' remedy that the FSA introduced that's really ticked them off. It's one thing to address complaints as and when they arise. It's another thing to go and seek out people that have probably been mis-sold to in the past in order to offer redress.

 

I don't support them, but I can certainly see why the banks are in a tizz as this'll certainly cost them a lot more than bank charge refunds.

The matrix is intrinsically flawed. Within it is the program for it's own destruction. If you are reading this, you are in the matrix and it's days are numbered...so watch out! :eek:

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Even so, I still think lenders should at least be good enough to keep addressing existing and current complaints and making refunds as and when they arise.

 

This way they only have to fight the one major battle with the FSA on the 'root cause analysis' issues which came about as a result of their 'systemic failures' in the first place. They'll probably eventually lose that battle too but because the cost to them could be so much higher, it's probably worth dragging things out a bit.

The matrix is intrinsically flawed. Within it is the program for it's own destruction. If you are reading this, you are in the matrix and it's days are numbered...so watch out! :eek:

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The other down side is the floodgates opening to all those bloody nuisance claims companies getting their claws in !! I don't think they help genuine PPI claimants at all preying on peoples ignorance then creaming off massive amounts for themselves.They should be forced to write back to their customers at least advising they could claim PPI themselves without the need for using a third party claims company....

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There is only one way to stop the banks thinking they can do what they like, thats real competition, a People's Bank if you like. Maybe where the people are the shareholders. A reciprocal relationship built on traditional values, where it's about humans and less so computers.

 

Weren't they once called Building Societies ?

 

Sounds more like Credit Unions.

HALIFAX: 13/01/07 Sent S.A.R - (Subject Access Request) letter (marked as rec'd 16/01)

Paid in full in March 07

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Sounds more like Credit Unions.

 

Im sure ' call me Dave ' has metioned this before to give the high street banks more competion then again he does'nt want to upset his mates in the city, god forbid they lose anymore bonus !!! so not likely to happen anytime soon

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From the BBA Website http://www.bba.org.uk/media/article/payment-protection-insurance-complaints-handling

 

Payment Protection Insurance - complaints handling 21/04/11

The BBA's members will continue to handle all PPI-related complaints in accordance with FSA rules. Where the assessment of the complaint would not be affected by the judicial review, these complaints will be handled in the normal way. If the complaint will be impacted by the judicial review, and cannot be resolved at this point, then your bank will write to inform you.

Until a decision is taken on an appeal, any complaints that are directly affected by the judicial review and can not be decided now will be placed on hold, and we will continue to work closely with the FSA to ensure that all complaints are appropriately handled.

Customers should be assured that all complaints will be reviewed - even those delayed by this judicial review process. There is no deadline for receipt of complaints. If customers have a problem regarding PPI they should contact their bank and, if necessary, complain in the normal way.

We felt compelled to take on a Judicial Review to clarify the standards relating to PPI complaints handling after exhausting all other avenues with the regulators to reach a solution. We consider that process is still ongoing as an application to appeal may be made and will not be completed until the right to appeal is lost or waived or any appeal hearings are resolved. We are presently reviewing the judgment very carefully and considering whether to make an application to appeal, which must be lodged by 10 May 2011.

Guess the 10th of May can't come fast enough. It'd be a bit silly if they wait until the very last day, before lodging their appeal.

 

Any heads up on whether they're working on an appeal?

 

Any thoughts on what their real chances of success might be?

The matrix is intrinsically flawed. Within it is the program for it's own destruction. If you are reading this, you are in the matrix and it's days are numbered...so watch out! :eek:

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Heard about this on the radio this morning

 

http://www.bbc.co.uk/news/business-13290126

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From the BBA Website http://www.bba.org.uk/media/article/payment-protection-insurance-complaints-handling

 

Guess the 10th of May can't come fast enough. It'd be a bit silly if they wait until the very last day, before lodging their appeal.

 

Any heads up on whether they're working on an appeal?

 

Any thoughts on what their real chances of success might be?

 

http://www.bbc.co.uk/news/business-13290126Looks like Lloyds has caved putting over 3billion aside for claims...god what a happy day to see these financial institues squirm...Sent my letter to Barclays day after result demanding return of PPI now that decision has gone against them..also with FOS so will see what they have to say.Only thing now Watch those bank charges go rocketing up to make up the shortfall

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I didn't think I would live long enough to be able to read this!

 

Payment Protection Insurance Complaints

 

We’re sorry you have a complaint about Payment Protection Insurance (PPI), but we’re committed to making the journey as easy as possible.

It’s easy for you to complain to us directly so you don’t need to use a Claims Management Company (CMC) who will typically charge an up front fee or take a proportion of any compensation you may be due. We assess complaints sent directly to us in exactly the same way that we treat complaints from a Claims Management Company, so by coming direct you will not be disadvantaged.

Here's what you need to do:

 

  1. Call or write to us
    At LloydsTSB we are committed to making it as easy as possible to resolve your complaint. We’d like to discuss the details of your case with you directly so your concerns can be resolved as quickly as possible. You can call us on 08453 005599, our dedicated number for PPI complaints or write to us at Lloyds TSB, Tredegar Park, Newport, NP10 8SB.
  2. Download and complete a PPI Consumer Questionnaire Form
    If you decide you want to proceed with your complaint, download the
    PPI Consumer Questionnaire and fill in the details of your case. Filling in a PPI Consumer Questionnaire from the Financial Ombudsman Service helps us process your complaint as efficiently as possible.
  3. Send it in
    Send the PPI Questionnaire to us at Lloyds TSB, Tredegar Park, Newport, NP10 8SB.We are committed to resolving complaints. We have employed additional new members of staff to help customers with their queries about PPI policies.

 

Frequently Asked Questions

 

How do I make a complaint about the way that my PPI was sold?

If you have a query about the way that your PPI was sold you can ring a dedicated telephone line for PPI customers.

08453 005599

If you prefer to write the address for correspondence is:

Lloyds TSB

Tredegar Park

Newport

NP10 8SB

If you are dissatisfied with our response and you wish to make a complaint please click the link below which will take you to the Financial Ombudsman Service website. This includes details of how to make a complaint and provides a questionnaire for you to complete. By filling out the FOS PPI Questionnaire we will have all of the information we need to assess your complaint. Once you have completed the form please send it directly to us at the address above.

http://www.financial-ombudsman.org.uk/publications/technical_notes/ppi.html

We encourage our customers to talk to us about PPI

 

  • We are best placed to deal with any queries our customers have about their PPI policy
  • Rather than talk to a CMC, you can find all of the information you need about raising a complaint about PPI on this page. You will receive exactly the same service by coming to us direct as you would from going through a CMC
  • The easiest way to raise a query about a PPI policy is to complete a
    PPI Consumer Questionnaire. Once you have completed the form please send it directly to us at the address above.

 

What does the Judicial Review mean for my PPI Complaint?

We are no longer supporting the British Bankers’ Association’s Judicial Review.

 

We are now reassessing the complaints that we have already received and dealing with them in a swift and timely manner.

 

Those customers who have not complained but have concerns about their PPI policy should contact us directly using the details above.

 

From LloydsTSB website

http://www.lloydstsb.com/payment_protection_insurance_complaints.asp

BANK CHARGES CAMPAIGN CONTINUES - PLEASE SIGN THIS PETITION

 

Aktiv Kapital £300.00 SETTLED IN FULL

Capital One £741.47 SETTLED IN FULL

Citi Cards £1221.00 SETTLED IN FULL

LTSB(personal) £3854.28 SETTLED IN FULL

LTSB(business) £7487.97 SETTLED IN FULL

 

What poor education I have received has been gained in the University of Life

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actualy i find this rather insulting

because we all know the Lloyds will try and wriggle on the int calcs as they have done on CAG many many times

 

so you'll save money by not going CMC, but you wont get the full ticket out of us, but we've saved you money already!

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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actualy i find this rather insulting

because we all know the Lloyds will try and wriggle on the int calcs as they have done on CAG many many times

 

so you'll save money by not going CMC, but you wont get the full ticket out of us, but we've saved you money already!

 

dx

 

Agree ! Yet still have a self satisfying smug grin at the massive climbdown from Lloyds...has really made my day !!!!

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I have a PPI claim with them but the address is different to what I used.

 

 

 

LTSB, Customer Relations

2 Brindley place

Birmingham,

B1 2AB.

Would I be right in thinking Lloyds will forward it to this new address they have? it has been delivered. I had the letter recorded with royal mail and i have the signature that, someone from Lloyds signed for. It’s been 5 weeks so far and no acknowledgement that there looking into my complaint.

 

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I have a PPI claim with them but the address is different to what I used.

 

 

 

LTSB, Customer Relations

2 Brindley place

Birmingham,

B1 2AB.

Would I be right in thinking Lloyds will forward it to this new address they have? it has been delivered. I had the letter recorded with royal mail and i have the signature that, someone from Lloyds signed for. It’s been 5 weeks so far and no acknowledgement that there looking into my complaint.

 

 

Personally speaking 5 weeks is too long to be waiting you should have had some sore of acknowledgement at least a week to ten days after they recieved the letter.Give them a call to see if they are dealing with it but sounds to me like it is lost in the system..

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Just spoke to them on the phone, you where correct, they lost it in the post, even though it was signed for typical. they said they will write to me in 5 working days.

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Please let us have links to your threads so we can follow your progress :)

Have we helped you ...?         Please Donate button to the Consumer Action Group

 

Uploading documents to CAG ** Instructions **

 

Looking for a draft letter? Use the CAG Library

Dealing with Customer Service Departments? - read the CAG Guide first

 

1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy - HERE

2: Take back control of your finances - Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors? Read Here

4: Staying Calm About Debt  Read Here

5: Forum rules - These have been updated - Please Read

 

 

BCOBS

 

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

 

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

 

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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Just spoke to them on the phone, you where correct, they lost it in the post, even though it was signed for typical. they said they will write to me in 5 working days.

 

Hmmm guess they are under pressure from all the PPI they fleeced sorry missold your honour....Make sure you get your response as the buggers will no doubt drag their feet...if you don't send a snotty letter threating FOS action, thats what I have done with Halifax and Barclays who have been dragging their feet, after all if you owed them money you would get all the threatograms under the sun ..so sod em is my motto !

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Heres the links to my threads.

http://www.consumeractiongroup.co.uk/forum/showthread.php?304297-HFC-PPI-Claim

http://www.consumeractiongroup.co.uk/forum/showthread.php?302846-Help-with-PPI-LLoyds-TSB-amp-GE-Capital

As you can see, ive got a few claims goin on at the moment. one has taken nearly a year and is still going. Will wait and see what the fos do with that one. Will keep posting when i here any news. Hopefully good!

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