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PaulRH

Smile shut down account with no notice

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Hello,

 

My wife's Smile account has just been closed, denying us access to the overdraft facility.

 

We have recently paid several hundred pounds in from family which was to help get by until I am paid in a few weeks.

 

Since yesterday Smile have firstly said the account would be functioning with a usable o/d until 15th Feb.

 

Then they changed their mind and made the account unusable. We phoned them, explained that we needed to use the facility for a few more weeks and were told this was ok, that the account would be reinstated.

 

Then they shut it off again, saying that was that, they can't let us use the account.

 

I really hope someone has advice on how to handle this.

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