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Virgin media transfer issue


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Before installation (transfer from old to new apartment) I called the Virgin moving team and a representative mentioned a 6 month half price promotion, but he said that could only be applied/activated AFTER installation ("because the screen is now locked until installation"). Moreover, he said I would receive the "new super media hub" (morem+router in one machine, rather than using the current two ones supplied at the old installation).

 

Installation was done, no new media hub was received, and when I called back to enable the 6 month promotion I was told (after many calls/transfers, and after promised-call-back were not received) that that should have been done before installation "and we can only apologise for this". I was only "offered" the possibility to cancel the contract - which is the standard possibility within 28 days anyway.

 

Any suggestion? I am tempted to cancel, but the idea of starting from scratch with another provider is not very appealing...

 

Thanks!

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  • 2 weeks later...

Plusnet are very good, they use a BT line though, but they do install one very cheaply for you.

 

I can end my Virginmedia and am going to do so when I am away for three weeks, and then join up on a new offer when I return...

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