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Roxburghe/Graham White Legal Threats on behalf of Nationwide


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  • 1 month later...

UPDATE

 

Ok so still nothing from Graham White, surprise surprise!

 

Had a letter from Nationwide this morning, a few extracts:

 

"I am working with Roxburghe to investigate these matters and any changes to letters and account management that the findings of this review requires will be concluded in the short term"

 

GOOD! But even better:

 

"With regard to the balance outstanding on your account I confirm that on review of the circumstances this has now been written off. Roxburghe have been instructed to close their file and your account will now be closed with Nationwide."

 

I would never have known to even complain about the letters had I not trawled through this site, so thanks everyone for all of the really helpful info and advice.

 

I have to say I think Nationwide dealt with the complaint well!

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Good. I’ve always thought – and hoped – Nationwide were one of the more ‘savvy’ financial institutions. Remember that they too get the spiel from Roxburghe when Rox pitch for the work. Rox are hardly likely to tell NW of their dodgy practices, are they?

 

Good result. Well done.

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