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Another complaint about carcraft, warranty and practices.

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Guest Carcraft Customer Service Manager

Hi dx

 

Sorry for posting my number! we've been ok to in the past!

 

Thanks

Linz

 

there is a new thread in this forum

 

the user posted at the end of this one too.

 

dx

Edited by Carcraft Customer Service Manager

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hi linzi I have a major problem with a particular NAC insurance... can you pm me with your telephone number and I can explain...

 

thanks fergal


Only direct action by the masses will work....

 

Look at all successes they have never come from negotiation!!!

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Guest Carcraft Customer Service Manager

Hi Fergal

 

I will PM you my number - look forward to hearing from you.

 

Thanks

Linzi

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it would be nice to 'know' what happens on all these enquiries

 

please be aware CAG is not only here as a conduit to help please

[but objectively info should not go off being visable]

 

but many people browse without ever posting looking for how to resolve issue

 

taking things off to the phone and leave threads just dead with no conclusion or exp ABOUT WHAT THE ISSUE WAS AND HOW IT WAS RESOLVED is NOT what we are here for

 

dx


please don't hit Quote...just type we know what we said earlier..

 

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Guest Carcraft Customer Service Manager

Hi dx

 

Fergal has not yet contacted me, but when he does I will ask him to update the thread.

I understand all you say, but first i need to go through DPA and understand the complaint to see what i can do to help resolve - hope this is ok.

I want as many helpful comments on the threads as you.

 

Thanks

Linzi

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To Linzi,

 

Back 3/4 years ago you helped me with a warranty that at the time of sale I didn't need or ask for but sold to me under the pretence of "unable to get the full loan, this is a top up loan".

 

Now 2 months ago (I know its been 2 months but this has been playing on my mind) I part ex the old car, cleared the old finance off and took out a new car again with you but again I was sold a warranty under the same pretence as before didn't need it or want it but I was pushed into it.

 

Can this warranty be cancelled and payments refunded?

 

Regards,

 

Brian


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Linzi is away until 29th July but has provided us with the Customer Services number which you could try.

 

0800 923 9495

 

If not, Linzi says she will be back on or about 29th July.


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Thanks.


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Guest Carcraft Customer Service Manager

Hi BrianAll Extended Guarantee's can be cancelled within 30 days as stated in your Drive Happy Booklet. What is your current vehicle registration number?ThanksLinzi

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Linzi,

 

PM sent.

 

Regards


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Guest Carcraft Customer Service Manager

Hi BrianThank you, i have responded.Linzi

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Hi all,

 

Just an update, Linzi as usual did a great job and cleared up my problems and questions without fail.

 

My regards to Linzi and hence this thread is now closed.

 

Regards.


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Guest Carcraft Customer Service Manager

Thanks very much Brian :)

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Hi,

 

I take it the warranty was cancelled and payments refunded ? :)


 
 

Any advice I give is honest and in good faith.:)

If in doubt, you should seek the opinion of a Qualified Professional.

If you can, please donate to this site.

Help keep it up and active, helping people like you.

If you no longer require help, please do what you can to help others

RIP: Rooster-UK - MARTIN3030 - cerberusalert

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Guest Carcraft Customer Service Manager

Hi MaroondevoNo, it was purely a misunderstanding, I will leave it for Brian to explain if he so wishes.ThanksLinzi

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Hi MaroondevoNo, it was purely a misunderstanding, I will leave it for Brian to explain if he so wishes.ThanksLinzi

 

Thanks Linzi,

 

Thought it may be beneficial to other users knowing the outcome :)

 

But if it was purely an misunderstanding, no explanation needed.

 

Regards,

 

Scott.


 
 

Any advice I give is honest and in good faith.:)

If in doubt, you should seek the opinion of a Qualified Professional.

If you can, please donate to this site.

Help keep it up and active, helping people like you.

If you no longer require help, please do what you can to help others

RIP: Rooster-UK - MARTIN3030 - cerberusalert

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Guest Carcraft Customer Service Manager

absolutely agree, however due to the personal details involved in this matter I would like to leave the ball in Brian's court in this instance.

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absolutely agree, however due to the personal details involved in this matter I would like to leave the ball in Brian's court in this instance.

 

No problem :)


 
 

Any advice I give is honest and in good faith.:)

If in doubt, you should seek the opinion of a Qualified Professional.

If you can, please donate to this site.

Help keep it up and active, helping people like you.

If you no longer require help, please do what you can to help others

RIP: Rooster-UK - MARTIN3030 - cerberusalert

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Sorry.... Update.

 

 

It was my mistake as I thought an extra payment being made was for a warranty but in fact it was indeed a payment for a top up loan not a warranty.

 

 

Again thanks to Linzi for her help and sorry for my late response.

 

 

Regards.


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