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    • I've looked through all our old NPE threads, and as far as we know they have never had the bottle to do court. There are no guarantees of course, but when it comes to put or shut up they definitely tend towards shut up. How about something like -   Dear Jonathan and Julie, Re: PCN no.XXXXX cheers for your Letter Before Claim.  I rolled around on the floor in laughter at the idea that you actually expected me to take this tripe seriously and cough up. I'll write to you not some uninterested third party, thanks all the same, because you have are the ones trying to threaten me about this non-existent "debt". Go and look up Jopson v Homeguard Services Ltd, saddos.  Oh, while you're at it, go and look up your Subject Access Request obligations - we all know how you ballsed that up way back in January to March. Dear, dear, dear - you couldn't resist adding your £70 Unicorn Food Tax, you greedy gets.  Judges don't like these made-up charges, do they? You can either drop this foolishness now or get a hell of a hammering in court.  Both are fine with me.  Summer is coming up and I would love a holiday at your expense after claiming an unreasonable costs order under CPR 27.14(2)(g). I look forward to your deafening silence.   That should show them you're not afraid of them and draw their attention to their having legal problems of their own with the SAR.  If they have any sense they'll crawl back under their stone and leave you in peace.  Over the next couple of days invest in a 2nd class stamp (all they are worth) and get a free Certificate of Posting from the post office.
    • Yes that looks fine. It is to the point. I think somewhere in the that the you might want to point out that your parcel had been delivered but clearly had been opened and resealed and the contents had been stolen
    • Hi All, I just got in from work and received a letter dated 24 April 2024. "We've sent you a Single Justice Procedure notice because you have been charged with an offence, on the Transport for London Network." "You need to tell us whether you are guilty or not guilty. This is called making your plea."
    • Okay please go through the disclosure very carefully. I suggest that you use the technique broadly in line with the advice we give on preparing your court bundle. You want to know what is there – but also very importantly you want to know what is not there. For instance, the email that they said they sent you before responding to the SAR – did you see that? Is there any trace of of the phone call that you made to the woman who didn't know anything about SAR's? On what basis was the £50 sent to you? Was it unilateral or did they offer it and you accepted it on some condition? When did they send you this £50 cheque? Have you banked it? Also, I think that we need to start understanding what you have lost here. Have you lost any money – and if so how much? Send the SAR to your bank as advised above
    • In anticipation of lodging my court claim next Weds 1 May (14 days after advising P2G that was my deadline for them to settle my claim) I have completed my first draft POC as below: Claim Claim number: xxxxx Reference: P2G MAY 2024   Claimant xxxxx   Defendant Parcel2Go 1A Parklands Lostock Bolton BL6 4SD  Particulars of Claim The defendant has failed to arrange for the safe delivery of the claimant's parcel containing a 8 secondhand golf clubs (valued at £265) that was sent to a UK address using their delivery service (P2G Reference xxxxx). The defendant contracted Evri to deliver the parcel (Evri Reference xxxxx) and refuses to reimburse the claimant on the grounds that the claimant did not purchase their secondary insurance contract. The defendant seeks to exclude their liability in breach of section 57 Consumer Rights Act. The secondary insurance contract is in breach of section 72. The claimant seeks reimbursement of £265, plus P2G fees of £9.10, plus postage costs for two first class letters to P2G of £2.70, plus court fees, plus interest. The claimant claims interest under section 69 of the County Courts Act 1984 at the rate of 8% a year from xxxxx to xxxxxx on £276.80 and also interest at the same rate up to the date of judgment or earlier payment at a daily rate of £xxxx   Details of claim Amount claimed £276.80 I look forward to your thoughts and comments guys! As ever, many thanks - G59    
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Another complaint about carcraft, warranty and practices.


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Hi all,

 

Purchased a car from Carshaft on the 21st Nov this year and looking at my online bank statement I seen a payment thats gone out to Premium First.

 

On further checking with my bank its associated to Creation Consumer Finance Ltd and Carshaft sorry Carcraft.

 

At the point of sale at Carshaft the sales guy stated that due to my finacial history they could not get the full cost of the car so a 2nd agreement has been taken out to cover the shortfall, this we accepted and signed for and at the point of sales the sales guy said to me and the misses that all warrenties are free etc etc.

 

Now we find out that Carshaft have made us sign an agreement making out its a top up loan but thats not the case, we have not received any paperwork or any agreements at all for this crafty, con way of doing business.

 

I've called the complaints dept at Carshaft and they said they cannot and will not do anything about it because its gone over the 14 days cancellation period and they have signed agreements stating we accepted them. Carshaft at Newport also say they cannot and will not do anything about it and Im pi$$ off and tempted to go to Newport with a baseball bat just for the fun of it.

 

How can they be allowed to get away with faulsly selling a unsecured load makeing out its a top up and in fact its for a warrenty we did not want or agree to at the point of sale but we signed because we thought it was just a top up load for the full price of the car and the sale guy said that.

 

Im fuming and ready to baseball bat that sales guys knee's I can tell you.

 

 

Anyone willing to help.

 

 

PS,

They never gave us any signed agreement at the point of sale and the only agreements we have are 2 copies of the same one for the car itself.

 

Ahhhhhhhhhhhhhhhhhhhhhhhhhhh :mad2:

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Further update.

 

Been in contact with trading standards and explained all, they say Carshaft are in breach under S56 of the credit act and they and Premium First are joint responsible.

 

I've again contacted Premium First and stated the facts and they say that they dont have any agreements and the sale was carried out as a Telesales account, therefore done over the phone by Carshaft.

 

They have stated for me to put my complaint in writing to there complains dept (which I will) and they will get in contact with Carshaft and get the agreement cancelled and payment refunded.

 

Now watch this space.

 

PS,

Did call Carshaft at Newport and said I'll be down and over their counter if its not sorted, not a happy bunny.

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http://news.bbc.co.uk/player/nol/newsid_7040000/newsid_7042500/7042528.stm?bw=bb&mp=wm&news=1&ms3=6&ms_javascript=true&nol_storyid=7042528&bbcws=2

 

Does anyone have Barry Nightingale's email address or any email addresses of any MD of Carshaft.

 

Scrap the above, did a search and found this:

 

Barry Nightingale Resigned as director on 22 Jan 2009

 

Looking for email addresses for:

 

Julia Phipps

Robin Garry Bridge

Michael Walsh

Neol Francis William Mckee

Darren Thomas Mckee

Edited by Realist

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First thing I would do is cancel the DD through my bank and request (read as demand) that they refund the value paid against that DD back into my account immediatey. Remenber, the terms of the DD guarantee state that "if a mistake is made the funds will be reunded to you BY YOUR BANK" It is then up to your bank to get the funds back from the 3rd party.

Edited by crem
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But thats not quite right is it.

 

If I cancel the direct debit the finance company will come after me for the monies owed as they will say they have a signed contract and DD details so they are entitled to call for it. I will pay the DD so as not to cause other problems and get the agreement cancelled and then get all monies paid refunded.

 

Also, the bank will also say they have a signed direct debit giving them authorisation for them to pay therefore its not a reason for them to refund as I know where the money is going.

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If it isn't for what you were told it was, then they are in breach of the DD guarantee.

You don't need your bank to "agree" to cancel the ongoing DD, you can do that online yourself or over the phone to your bank. They have no grounds or right to refuse your request, you only need them to agree to recall the money already paid.

 

I would still do it if I believed I have been misinformed of what charges are for and put the pressure on them to prove their charges are valid and correct. The first thing that happens when you cancel a DD to a company is they will write to you telling you your bank has refused their DD request and asking you to set up a new DD. At that point you can ask for "clarification" of what the payment is for.

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I now what the payment is for, its for a unsecured loan for a warrenty that I was missold by a Carshaft saleman whom told me it was a top up loan and the warrenty they provided was free.

 

As far as the finance company is concerned they just paid Carshaft the money for a warrenty.

 

My argument is trying to get the warrenty cancelled because it was missold as I didnt want it or need it and the sales guy knew that right from the off but made out that it was a top up loan.

 

Crafty Carshaft and its under handed tactics.

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  • 2 weeks later...

Update.

 

Been contacted by Linzi whom works for Carcraft customer services on 01706 753*** after she spoted my post ON ANOTHER FORUM and within minutes of me contacting her she called me back and stated that a letter has been sent via special delivery stating the warranty has been cancelled and also a suprise was in the letter as well.

 

Will post back with the outline of the letter and what the suprise is....................... naa I wount.

 

Why, because I didnt get one cent of help from this forum and had to resort to posting on another site which provide a resolution within days.

 

Regards

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oh god he's goona come after us with a baseball bat now too..

 

it was nothing to do with good or bad help here

it was solely to do with a member of their staff spotting your thread title

 

shut the door on the way out too.

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Guest Carcraft Customer Service Manager

Hi All

 

Linzi here, if anyone does require help from me, i would be grateful if you could contact me on here due to MSE not being best pleased with me for resolving a complaint that was on their forum.:mad2:

 

Therefore i will be unable to assist with anything that is posted on there for the time being.

 

Thanks

Linzi

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Hi All,

 

Now LInzi has posted on here Im pleased to say she resolved my problem fully and refunded my payment with thanks.

 

If anyone has a problem, please contact Linzi asap and Im assure whe will bend over backwards to make sure your happy.

 

Regards

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good

 

i'm glad you put away the baseball bat before she did that...............:lol:

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Guest Carcraft Customer Service Manager

Cheeky!

 

good

 

i'm glad you put away the baseball bat before she did that...............:lol:

 

dx

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Guest Carcraft Customer Service Manager

Hi

 

A post seems to have been taken off - i got an email stating this was on there:

 

Hi Linzi

Thanks for helping out via this forum. I actually don't wish to slag off the selling techniques of CarCraft on the Premium First warranty - but could really do with some help regarding the aforesaid warranty.

If you can PM me that would be great. I tried to PM you but CAG wouldn't let me. That sucks :)

Thanks

Chris

 

As you couldn't PM me, please give me a call on [edit] and i'll be happy to discuss anything with you Chris.

 

Thanks

Linzi

Edited by dx100uk
no phone number pse -dx
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