help with orange - refund

[experienced]

During mid November, I purchased an Iphone4 from Orange as an add-on to my current contract, I paid £150 to receive the phone, however after two days of use, I decided the phone was not for me, I phoned their customer services and was provided an address in Banbury to return the phone. I sent the phone via special delivery.

 

The phone was received around 22nd of November at their Banbury offices, I waited for my refund. Around the end of November, beginning of December I still hadnt received my refund, so I phoned them and they told me the phone was sent to the wrong place, not my fault, theirs, they gave me the wrong address right?

 

So, I was told to write a disclaimer, explaining the situation, which I done around 5th Of December, sent it, no reply, no refund, I phoned again on the 18/12/2010 and requested a supervisor, he said the phone has been received, they know it has, so he promised to oversee my refund, and promised to give me 45pounds off my next bill.

 

Guess what, still no refund.

 

I phoned them today, and spoke with another advisor, who has told me what the last few have said, "I will put a note on your account to get this chased up, and will have my manager call you back."

 

Never have I received a call back, I have sent a total of two letters, both foolishly unrecorded, however, have sent two faxes which print a reciept of delivery. The phone was sent tracked delivery.

 

I have spoke with consumer direct, who have asked me to write to them again, before taking it to the small claims court.

 

I don't want to go as far as small claims, as I wont get my expenses as its under £200, so wouldn't make it worthwhile, however, refuse to let them get away with this.

 

Please help, im totally out of options, and its money I really need back!! Im from Scotland, just incase that effects what options I can take.

 

Thanks a lot!

[rebel11]

Hi experienced

 

Welcome to CAG

 

The guys will advise as soon as they are available.

[IdaInFife]

what do you mean you won't get expenses?

 

if you were to raise a small claim you would raise it for the £150 plus court costs?

 

anyhoo,

 

as you are not getting anywhere via phone or mail i would send a short and simple complaint - requesting refund within next 14 days to:

 

executive.office@o range.co.uk (there are no spaces in the address)