wrenwin - PRESTIGE PRT295FFCS Fridge Freezer from Comet faulty

[wrenwin]

We too have bought the problematic Prestige fridge from Comet 18 months ago, do not take extended warranty. Problem started since a month ago, we did defrost, but situation not improved. Yesterday the freezer temperature increased from -18 degree Celsius to -13 degree Celsius. Today it is the fridge turn, it is now staying at +16 degree Celsius. My husband has written to the Comet Representative posted in an earlier post. I don't have high hope in their reply to be honest. We are doing research to buy a new fridge/freezer, this time we will be more careful, avoiding Prestige as well as irresponsible seller Comet.

[Surfer01]

Are you aware that the fridge is still under warranty and I am not talking about the extended warranty. All electrical goods bought in the EU are subject to a 2 year warranty regardless of what the retailer / manufacturer states. Perhaps consider buying another better quality fridge but also continue hassling Comet to get the money paid for Prestige refunded or th4e fridge fixed. If they fix it , sell it on.

[dx100uk]

in the uk, SOGA expects things to last a 'resonable' time

for a F/F thats not 18mts more like 3-4yrs

 

the EU stuff does not really need to apply.

 

dx

[wrenwin]

Thanks for your reply.

 

Comet replies email to ask us to book for engineer visit with 30 Pounds charge as everyone experienced. I am not willing to pay for 30 Pounds just for them to come to tell us to do defrost.

[Surfer01]

If there is a fault they will have to refund the £30 as the fridge is under warranty.

[wrenwin]

After dragging for 3 more months (the fridge/freezer's temperature went back to normal temperatures by itself), my fridge is not working again (the freezer is working fine though). It is now 21 months since we bought it. We rang for a Comets engineer's visit as the Mr. Representative of Comets who replied in this thread earlier suggested, it costs us 60 pounds! Not 30 pounds as everyone said. The engineer did not say it is manufacturer's fault, and he suggested a fix which costs 106 pounds but no grantee that the fix will work! It will not be fixed by him and we have to make a separate appointment for a system engineer. What should I say, what an amazing expensive diagnostic!

 

We are disappointed with this and have now decided to dump the fridge/freezer instead, and of course, we will not go to Comets by all means. We are done with them.

 

Be aware, all potential customers, do not repeat our costly mistake. Stay away from this fridge/freezer or even Comets.

[dx100uk]

dunno why you keep on accepting a fix is the ans & that you should be charged for it?

 

its faulty under SOGA, it does not have to be a birth fault!

 

it failed, under soga, it should be repaired FOC.

 

dx

[wrenwin]

I am not sure how you guys managed to get the Comets admitted and compensated you. We failed. My husband called the Service and Support, paid for an engineer visit with the hope that the engineer would tell us either it is manufacture's fault or part failure. Then we could take the matter proceed. But the engineer refused to comment, only suggested a fix which might not work. We do not want to pay for "the fix which might not work (what a joke!)", and to the engineer who came, the job was closed and he left without saying any other things, not even left a note commenting what's wrong. That's why I commented this was the most expensive diagnostic - 30 minutes visit and a non-constructive suggestion costs us 60 pounds.

 

We do not know what else we can do, other than spreading the words about the bad quality of this brand and bad service of Comets.

[dx100uk]

it is not down to the eng to decide, all the eng is there to do is to tell you what is faulty!!

 

stop pussy futting around.

 

demand it is repaired under you consumer right covered by SOGA

 

else off to the consumer direct website and complain.

 

dx