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Hi would really appreciate some help


tonsta31
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Hi thanks in advance for helping/advising.

 

Ok , i purchased a a car at the end of nov 2010 privately. I rang the rac to change over breakdown cover on the 1/12 they mentioned about warranty etc.. so i decided to take out the warranty.

 

on the 16/12 the gearbox decided to go bang and the 6th gear synchro went. I was taken to a local TRANSMISSION SPECIALISTS who checked the gearbox and advised it was the synchro and that it was NOT wear and tear and was not common place.

 

They rang the warraty group and advised of their findings. TWG said they wanted to send an independant inspector from dekra out to check the findings.

 

The inspector came out and they guy from the transmission place said he was there for 10 mins and from thet spent ABOUT 30 SECONDS checking the gearbox, He spent the rest looking around the car!.

 

In his report he put " The radiator was held in place by wire" This was done by the garage due to having to remove parts to get the gearbox out!.

 

Also he stated the "the car shows signs of abuse" THIS IS SHOCKING the car is in above ave condition and has full Vauxhall service history. It has been well looked after.

 

Anyway His report concluded the synchro was wearing before i took out the warranty and that it went due to wear and tear, Yet the specialists i took it too say this is not the case as the bearings etc.. are fine and that it just went.How can dekra tell this when he spent 30 seconds checking the gearbox?

 

Can anyone advise on next step please. I AM planning to take them to court.

 

thanks

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Hi thanks,

 

Ihave now recieved the report from the garage it was takrn to who are specialists stating it is not due to wear and tear and that the inspector is wrong with alot of his report.

 

I have rang and logged my complaint with the financial ombudsman and sent an email to watchdog.

 

I d 100% plan to take them to court. TWGservices are shockingly bad in the way they have handled this claim. They may think i will go away and forget it but they would be wrong. Everything points to a strong claim i have.

 

The inspector took more time looking around the car then actually looking at the problem part. Obviously trying to find a way for the warranty company to get out of the claim

 

Thanks

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Hi Ton

 

Are TWGservices part of any trade bodies?, maybe a complaint to their Trade body might also be an idea.

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