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finance agreement complete! or is it??????


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i had a finance agreement on a car, which i recently, ended. i contacted the finance company by phone and asked for a settlement figure, and then paid by debit card there and then on the phone. i was informed that the account was settled and that i would recieve notification of this by post. i recieved the letter confirming that all my payments had been recieved and therefore the finance agreement was complete.

since, i have recieved a letter from the finance company telling me that a large portion of the account remains unsettled!!!!

i would like to know where i stand with this, as, as far as i'm concerned i have paid the balance and no longer owe them any money!



can anybody help with this??

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