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    • I came across this discussion recently and just wanted to give my experience of A Shade Greener that may help others regarding their boiler finance agreement.
      We had a 10yr  finance contract for a boiler fitted July 2015.
      After a summer of discontent with ASG I discovered that if you have paid HALF the agreement or more you can legally return the boiler to them at no cost to yourself. I've just returned mine the feeling is liberating.
      It all started mid summer during lockdown when they refused to service our boiler because we didn't have a loft ladder or flooring installed despite the fact AS installed the boiler. and had previosuly serviced it without issue for 4yrs. After consulting with an independent installer I was informed that if this was the case then ASG had breached building regulations,  this was duly reported to Gas Safe to investigate and even then ASG refused to accept blame and repeatedly said it was my problem. Anyway Gas Safe found them in breach of building regs and a compromise was reached.
      A month later and ASG attended to service our boiler but in the process left the boiler unusuable as it kept losing pressure not to mention they had damaged the filling loop in the process which they said was my responsibilty not theres and would charge me to repair, so generous of them! Soon after reporting the fault I got a letter stating it was time we arranged a powerflush on our heating system which they make you do after 5 years even though there's nothing in the contract that states this. Coincidence?
      After a few heated exchanges with ASG (pardon the pun) I decided to pull the plug and cancel our agreement.
      The boiler was removed and replaced by a reputable installer,  and the old boiler was returned to ASG thus ending our contract with them. What's mad is I saved in excess of £1000 in the long run and got a new boiler with a brand new 12yr warranty. 
      You only have to look at TrustPilot to get an idea of what this company is like.
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    • Dazza a few months ago I discovered a good friend of mine who had ten debts with cards and catalogues which he was slavishly paying off at detriment to his own family quality of life, and I mean hardship, not just absence of second holidays or flat screen TV's.
      I wrote to all his creditors asking for supporting documents and not one could provide any material that would allow them to enforce the debt.
      As a result he stopped paying and they have been unable to do anything, one even admitted it was unenforceable.
      If circumstances have got to the point where you are finding it unmanageable you must ask yourself why you feel the need to pay.  I guarantee you that these companies have built bad debt into their business model and no one over there is losing any sleep over your debt to them!  They will see you as a victim and cash cow and they will be reluctant to discuss final offers, only ways to keep you paying with threats of court action or seizing your assets if you have any.
      They are not your friends and you owe them no loyalty or moral duty, that must remain only for yourself and your family.
      If it was me I would send them all a CCA request.   I would bet that not one will provide the correct response and you can quite legally stop paying them until such time as they do provide a response.   Even when they do you should check back here as they mostly send dodgy photo copies or generic rubbish that has no connection with your supposed debt.
      The money you are paying them should, as far as you are able, be put to a savings account for yourself and as a means of paying of one of these fleecers should they ever manage to get to to the point of a successful court judgement.  After six years they will not be able to start court action and that money will then become yours.
      They will of course pursue you for the funds and pass your file around various departments of their business and out to third parties.
      Your response is that you should treat it as a hobby.  I have numerous files of correspondence each faithfully organised showing the various letters from different DCA;s , solicitors etc with a mix of threats, inducements and offers.   It is like my stamp collection and I show it to anyone who is interested!
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Impossible to contact DVLA - what other options do I have?

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Hope someone can help.


I did not receive a reminder to tax my car as expected earlier this month! I have tried to contact the DVLA but have either been told, via automated message, that due to adverse weather conditions, no one to take your call or lines too busy. I think this is totally unacceptable when trying to genuinely tax your car.


I don't have a 16 digit code to register on line and, as I can't find my registration document, need this number which I generally get in the reminder and have no problem taxing online. Is it best to go into the local DVLA office nearest to you and can you tax your vehicle there?


I am trying to be responsible and tax my vehicle but being frustated in my efforts due to DVLA and their messages. I do not want to be accused to not taxing it or incurring charges when I am trying to make every effort to do so.


Earlier this year, my car was vandalised and licence plates taken. Would this have any effect on not receiving a reminder? I have new licence plates etc and just am desperate to tax the car before the end of the month.


Any help appreciated.


Many thanks.

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Come on you have to make a few allowances for staffing the systems in this weather. Even allowing for that there is an element here of you admitting you are the one without the details you should have.


That said, send them a recorded letter with your details explaining the difficulty and what you require. Keep your phone bill with details of your calls so in the eventuality that you are still unable to process your tax in time at least you'll have evidence of your efforts. But if you have a DVLA office locally that would be the next best thing... if you can be prepared to stand in the queue all day.


As for a reminder, it's only at most twice a year. Put it in your calendar or add a reminder in your phone.

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You could try the Post Office.

Last year I went without the Reminder or V5. They said they could not issue a new Road Fund Disc without the 'Validation character' that appears on both. I then went and got the old expiring disc from the vehicle parked outside which also has the Validation Character. I think they scanned the bar-code.

They were happy with this and sold me the new disc.




Come on you have to make a few allowances for staffing the systems in this weather.


But do you think the DVLA would similarly accept such an excuse from us?

Edited by Tony P
Remembered a bit more!
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But if you have a DVLA office locally that would be the next best thing... if you can be prepared to stand in the queue all day.


There was a time I would have agreed with you on this, but over the past couple of years I have noticed our local office (Gosforth, Newcastle) the waiting time has gone down and down. Whether this is with the dawn of much more on-line transactions I don't know, but in about 6 visits recently I am often in and out in about 10 minutes with 1/2 an hour been the worst. :)

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  • 3 weeks later...

CEO of the DVLA (Simon Tse was Noel Shanahan)---- 01792 782798 ----
(was Noel shanahans personal assistant )
(CEO's Office)

Head of Local Services Network (David Marshalsay)( also Ann Jones)--- 01792 788 233 ---

Head of Customer Services and Compliance(Mrs Alison Wolley)---01792 788 225

Drivers customer services----01792 782 255

Switchboard? --- 01792 772232

Always ask to be transfered internally and do not allow them to put you off by ringing the 0870 or any other number.

Don't forget to put 141 in front of the number so that the recipient cannot tell that it is not an internal call

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  • 1 year later...

Hi there,


I had a similar situation:


Went abroad, declared my vehicle SORN, but after some months - I needed the car to come back home for Christmas, so I tried to call DVLA to get that 16 digit number and tax my vehicle since I didnt have the V5C form with me. DVLA refused to provide me with that figure, so I wasn't able to tax my vehicle online.


Consequences: my vehicle is clamped on the Boxing day, the day when the clamping pound works, but that miracle tel number left on my windscreen doesn't.


I managed to get through only the next day early in the morning, I informed the DVLA about the wish to pay the surety fee and unclamping fee, totaling 260. It was 8 in the morning. The guys unclamped at 13.00!!!


So I wrote a letter to Mr Tse, the CEO, asking for a full refund - got a negative reply,


Going to analyse their motives and file a small claim at the magistrates.


Could anyone remind me please where should I start?



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Small claims are a County Court matter, not Magistrates Court. But what are you going to claim for if your vehicle was clamped for no licence and you didn't have one?.


Good question!


That's the whole point - I was not even given a chance to licence it, since I was abroad and could't do over the internet AND DVLA knew it and didn't tell me the necessary 16 digits from MY V5C certifiacte to be able to do it online.


The quickest I could do was the 28th Dec 2011 (when crossing the Channel on 24th), so they clamped on 27! and didn't answer the phone. None of the DVLA offices worked till 3rd January!


The bottom line is that I would like to get back the surety fee at least.


Could you explain me if I had to be issued the '' voucher'' (Art 15. Where this regulation applies a voucher shall be issued in respect of the surety payment to the person making the payment) ?


And also shouldn't it be the Magistrates???


''(5) A claimant, who has appealed to an authorised person under paragraph (2), may make a further appeal to a magistrates' court:


http://www.legislation.gov.uk/uksi/1997/2439/regulation/17/made ''


Cheers , for your insight.

DVLA answer.pdf

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The legislation you refer to are for appeals under the regulations, either a licence was in force at the time or one of the exemptions in s. 4(2) of those regulations applied.


Small claims is a claim in the County Court for a civil debt.



You seem to have complicated the matter by declaring SORN when the vehicle was abroad, when it is required to be taxed or exported.





Edited by Raykay
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  • 1 month later...

The follow up of the complain against DVLA (abuse of power):


After having been advised by a friend, I asked the complaint to be evaluated by the independent complaints officer. I attach his reply for forum's readers.


I am considering to go further, since I do believe that the DVLA advise was irrelevant due to the time limit I had, and the unwillingness (safety issue/data protection against who?? - myself) to provide the 16 digit number from my loogbook.


Other readers may disagree with me, but that's my point of view and I still believe that I was a victim of their stright and blind application of law. And it has to be challenged!!!


PS, we do pay for the roads anyway...while using motorways.

Letter from Independent complaints officer.pdf

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