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Being chased by Robinson Way for a bill I don't owe


morphy_richards
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Hi,

Back in 2007 I ended a dual fuel gas/electricity account with British Gas at a previous address. I paid off the final bill and it seems that the electricity payment got paid into the gas account by mistake. Back then I instructed BG to transfer the money over to the other account to pay that off, they said they would but apparently they never did.

 

In September I started getting phone calls to my mobile from Robinson Way who were chasing this "debt".

 

I got in touch with BG billing dept. and managed to figure out what was going on - ie. they had sold my debt to Robinson Way.

 

The people at BG told me they would get the debt returned and would remove all the default notices from my credit files.

 

Some time went by and then Robinson Way started contacting me again. I spoke to them as little as I possibly could, but found out enough to know that they were refuting that BG had instructed that the debt be returned. So spoke to a different person at BG and went through the rigmarole again. They told me that they would clear the matter up.

Today, I got another letter from Robinson Way and so I called up British gas billing dept and had another now all to familiar phone call.

What do I do next? Call me pessimistic but I have got no faith in British Gas's ability to get this debt returned from RW or more importantly get my credit file cleared.

 

Actually, the thing which bothers me the most is that RW are, every month, slapping Default notices on my credit file. My credit score is currently the lowest / worst its possible to have.

 

What way can I bring out the 'big guns' in order to make both British Gas sort out their mistake properly and also to force Robinson Way to remove 3 years worth of montly Default notices?

An help / advice apprreciated.

Thanks

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Hi morp

 

Write a Formal Letter of Complaint to the Chief Executive of British Gas. Mark the e-mail as such. [email protected]

Tell him everything that has happened, tell him why it's happen, tell him that you want it investigated.

Tell him that you will take the matter further if it isn't resolved.

 

Oh, don't speak to British Gas or Robinson Way on the phone, send Recorded letters. Over the phone no one will take any responsibility. At least you have a paper trail of your complaints.

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British Gas and their wonderful flawless customer service!

Firstly, put this in writing to BG, telephone calls do not work as you have found your cost, which if they fail to act appropriately and expeditiously will in turn cost them for damages payable to you.

 

Here is their complaints procedure. And I would escalate it straight to Step 2 'Andy Eley'

http://www.britishgas.co.uk/complaints-process.html

 

Tell him that as they have made an error with you account, which has now resulted in them passing this onto their tame debt collectors 'Robbers way' and they have been processing your data incorrectly, with the CRA's, you will be seeking legal advice with a view to suing BG and their appointed DCA for damages and for processing your data and incorrectly adding defaults on your credit file. The last I heard was that for each incorrect entry on your credit file, they were awarding £1,000 per incorrect entry.

 

Ignore robbers way, just file there puerile letters under ignore, your complaint is with BG not this outfit! If after 8 weeks your complaint is satisfied then contact the energy ombudsman http://www.energy-ombudsman.org.uk/

 

You could also contact the CRA's and tell them that the info on your file is incorrect, and you are seeking further legal advice.

Who ever heard of someone getting a job at the Jobcentre? The unemployed are sent there as penance for their sins, not to help them find work!

 

 

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Don't forget to mention Ferguson v British Gas Trading Ltd [2009] EWCA Civ 46 ;)

 

Cheers

UF

I am rarely around these parts any more. I only stop by when something has come to my attention that has sufficiently annoyed me so as to persuade me to awake from my nap and put in my two pence.

 

I am a final year law student; I am NOT an expert in law. All of my posts are just my opinion. I cannot be held responsible for any outcome whatsoever resulting from any person following the opinions or information contained within my posts. Always seek professional legal advice from a qualified lawyer.

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It really does depend on how the incorrect data on your file has affected you, so if you failed to get a mortgage or a job because of the incorrect data on your file, the damages you could claim would be in proportion to your loss..

Who ever heard of someone getting a job at the Jobcentre? The unemployed are sent there as penance for their sins, not to help them find work!

 

 

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I would 'hard copy' the e-mail by Recorded Delivery to BG

Every journey begins with a single step :):)

 

Please note: I have no qualifications in this area - my advice is learned from the wonderful members of this Forum. Thanks to you all for your help.

 

If you have found my post helpful please leave a short message by clicking the star to the left of my profile - Thank You

 

The only person entitled to your Personal Finance details is a Judge not a DCA

 

Move all banking activity to another banking group if you have a dispute - your funds can be used to offset debts within the same group.

Be careful with Banking details (card/account numbers) as these can be used to take unauthorised payments.

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And before I forget, there is always the billing code, which would come into effect if they continue to be puerile!

Who ever heard of someone getting a job at the Jobcentre? The unemployed are sent there as penance for their sins, not to help them find work!

 

 

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