O2 Contract passed to Moorcroft

[jonwhiting2009]

Hi

 

Im hoping somebody can help...

 

O2 have just passed my mobile broadband contract to moorcroft without any notice (letters or email) they tell me they have sold the debt to moorcroft because it has been overdue for more than 30days (36 days in total) Im quite aware i should of payed the £30 for this and this is a oversight on my behalf. But to have sold the debt to moorcroft and charge me a disconnection fee and not even bother sending me any letters or emails is surely unacceptable??

 

O2 tell me i have to ask moorcroft to ask o2 to reconnect me but that is after i pay moorcroft the disconnection fee and the outstanding months of the contract which is 4 months. I have been a long term customer and always paid my bills on time for 3 years!!!

 

I would like some advice on what to do, i do not want to deal with moorcroft over the phone at all, but i do not want to get in any trouble (credit score) what should i do next? can i pay o2 the outstanding amount which is £30 or will they not accept it?

 

I would really love some advice thanks for taking the time

 

Jon

[buzby]

Companies are being less tolerant - Virgin (for example) charge you £10 if you do not pay your bill in full in 26 days from the billing date. At 40 days the service is disconnected and a reconnection fee required. It is all down to how they are prepared to treat their customers.

 

In your situation cut Moorcroft out the loop - make payment to O2 for the amount you WOULD have owed, and for the following month. Do this by BACS or PC Banking. I seriously doubt they will return this, and this gives you a chance to ask for reconnection. They may be prepared to reconnect and reinstate, but you cannot delay - if they take your money, the expectation is for service to be restored.

[harrassed senior]

Try contacting o2 through their online Customer Service page. I also have an e-mail address that can be used without going to their site, as I had some problems a few weeks' ago. Hold on and I will get it for you. As has been advised deal with the organ grinder and not the monkey!

[harrassed senior]

Here we are:

 

[email protected]

[Tingy]

I had a very similar issue with 3 recently. I cancelled all6 contracts I have with them over the phone, kept telling them not to bother telling me the early termination fee as I wasn't going to pay it, then e-mailed the CEO explaining what I'd done. First thing next morning a call from the CEO's office asking for 5 days to look into it. I said I'd give them until the end of the day - 1700hours. At about 16:50 the CEO himself called apologisiing profusely, telling me how much my custom was valued and would I reconsider if they waived all contract payments for the month. I reconsidered and am still with them and happy again, BUT it's ridiculous I had to go to all that trouble to resolve a mistake made by them!

[jonwhiting2009]

Hi thanks to you all for your replies

 

I will get a email off to that department so thanks for that, in the meantime do i need to write to moorcroft or send them something?

And also i only missed 1 payment and i didnt miss 6 in row how will this effect my credit rating?

 

Thanks

[Tingy]

Hi thanks to you all for your replies

 

I will get a email off to that department so thanks for that, in the meantime do i need to write to moorcroft or send them something?

And also i only missed 1 payment and i didnt miss 6 in row how will this effect my credit rating?

 

If you only missed one payment and you're paying again it won't have any significant effect on your credit rating, if any. If you're not making payments or they are refusing to take payments you need to find a way to make the payment. Phone Orange UK and ask if you can make a payment over the phone or something - there must be a way. If you hit problems post back.

 

Thanks

 

If you only missed one payment and you're paying again it won't have any significant effect on your credit rating, if any. If you're not making payments or they are refusing to take payments you need to find a way to make the payment. Phone Orange UK and ask if you can make a payment over the phone or something - there must be a way. If you hit problems post back.

[jonwhiting2009]

I spoke to O2 and they refuse to take any payment on the phone they say i must make it to Moorcroft and speak with them, which i obviously dont want to!

 

Do i need to write a letter to moorcroft?

[buzby]

Already answered in Message #2.

 

You need to PAY O2 via BACS. Once they have the money, they are stuffed. Once paid, you can safely ignore Moorcroft as an inconsequential monkey.

[Tingy]

Just been into the O2 site - you can pay online.

[harrassed senior]

You need to get their refusal to accept payment documented in some way, record a phone call or get it in writing as this will go a long way to help you in the event of further problems. How did you pay previously? My bank allows me to send a one off payment to another persons' bank account with just their account number and sort code with a reference number. If you cannot do it any other way try that, because their refusal to accept will then be documented by your bank.

[jonwhiting2009]

Hi, o2 have removed the contract from my online account so it doesnt give me the option to pay online like it used to, i will try to dig out a old bill to find out how to pay through bank transfer

 

Thank you for your advice

[jonwhiting2009]

Thanks to everyone who replied

i sent a email to o2 and they replied with good news! They recalled the debt from moorcroft and have reconnected it!

Thanks to everybody

[buzby]

Good to hear - but DO check your Credit File in case they've neen naughty and you need something corrected!